Swimming Pool Contractor reviews across the US

Backyard Oasis has the best warranty, maintenance and repairs team imaginable. They are responsive, courteous and patient. We have immense peace-of-mind knowing that they will resolve any post-build issues. While the entire team is amazing, in particular, Brandi has been delightful and proactice anytime we've had an issue.

Let me explain why this matters so much ...

Almost 3 years ago, Backyard Oasis built my summer kitchen, pergola and swimming pool. The design and build experience was amazing. Given that this was our first pool and outdoor kitchen, our worry was in the repairs and maintenance part of this project. We didn't know how this work would hold up to the extreme heat, humidity, and occasional cold. While we believed that Backyard Oasis was an honorable business, the natural question is how would they stand behind their work and whether we'd have any issues when a reasonable warranty issue arose.

Over the past 34 months, we've had a handful of relatively minor issues arise (pool cleaner tail & bag tears; filter drain plug sticking; outdoor faucet leak; pergola leak; sportsdeck paint fading). Considering the harsh weather conditions that our pool and outdoor kitchen experiences, we’re amazed by the few issues that have arisen, which speaks to the quality of the initial project work.

The key question is … what’s it like to work with their service team?

So super easy! Whenever an issue arises, Backyard Oasis’s service team answers phone calls immediately in most cases. Or they’ll return my call within an hour or two. They’ve even answered my questions on a Saturday.

Once an issue requires a repair, Backyard Oasis explains what the process will be, schedules the work, and follows up when the work is complete. Furthermore, the service team stays in-touch in convenient ways. In addition to being responsive to phone calls, they offer a text option to submit pictures and address questions. Once the repair has been completed, Brandi will follow-up to make sure that we’re satisfied that the issue has been fully resolved. Fortunately, every minor issue that we’ve encountered has been fixed correctly the first time, often without someone having to be home to make sure the service is done.

When we plan on our next outdoor project, we will use Backyard Oasis again. This will be largely due to the quality of their service team and how will the company stands behind its work.

I had a good experience with Backyard Oasis. The pool renovation went relatively smoothly, and the few issues I had were addressed promptly and courteously. The end result was just amazing. I want to give a special shout out to Brandi. She went above and beyond communicating and coordinating our warranty services, and was an exceptionally responsive!

Backyard Oasis just finished installing our pool and I can not say enough positive things about this company and especially their pool build manager Ramon. Ramon always made sure to explain what was going to happen and when. He answered all questions I had and even some I didn't think about. His level of honesty and professionalism is something I haven't seen in a very long time! I highly recommend Backyard Oasis and especially Ramon if your are considering building a pool!

Backyard Oasis built our pool in 2023. From green flag to fill was just about 4 weeks, Mike was great on updates and supervising the different crews. We don’t live far from the office which was great for drop ins and issues but also caused us to be “the last stop on the way home”. Our only real complaints was how little help pool school was to get started and the lack of grading the yard around the pool.

A year later we’ve added more tiles and every warranty question/issue has been addressed in a timely manner. We appreciate Brandi has providing the best customer service and offering the ability for a quick text.

We’ve recommended Backyard Oasis to a few friends and would use them again.

Ramon did an excellent job on the pool and spa! We love the extra large hot tub and rockwall work designed by Cheryl. I would recommend Backyard to all my neighbors!

We had a fantastic experience working with the sales team—everyone was friendly, knowledgeable, and responsive, making the entire process smooth and stress-free from the very beginning. Their customer service truly exceeded expectations.

A special thank you goes to Ramon, who went above and beyond to ensure our project was a success. From start to finish, Ramon was incredibly communicative, proactive, and detail-oriented. He kept us informed at every stage of the timeline and was always available to address any questions or concerns. His dedication to making sure we were satisfied every step of the way did not go unnoticed.

Thanks to Ramon’s outstanding support and the excellent service from the entire team, our project was completed smoothly and to our full satisfaction. We wouldn’t hesitate to work with them again!

Jody did a great job during the initial planning and designing of the pool and pool area. Ramon led the build and was fantastic. Constantly providing updates, suggestion and explanation of everything going on. He was personally onsite to review the progress at a high rate. Highly recommend working with Backyard for a pool build.

If I were asked, would we do this again? The answer is yes and would choose Backyard Oasis again as well. From the very start when I first called about pricing and process, Ms. Brandi was professional, helpful and willing to follow-up. Our designer, Chloe was also awesome. We had a small yard and she was able to deliver within those constraints. Andy, who led construction, was also professional and responsive to our concerns. Projects are not without their issues and to that end, when we have had to call, Ms. Brandi has been instrumental in getting warranty items fixed and in a timely manner. We love our pool and would highly recommend Backyard Oasis to anyone considering a backyard makeover.

We built our pool during the end of 2020 and have been loving it ever since. Cheryl and Jody worked with us to design our perfect backyard oasis and helped throughout the process. Brandi and Nick have been exceptional to work with! No construction process is perfect but what wasn’t correct they did not hesitate to fix and make right, even a year later. To us, having a company stand behind their work is priceless especially with a big investment. Highly recommend them!

The best decision we ever made was to hire Backyard Oasis. Everyone from our designer Chloe to the construction superintendent Andrew were fantastic. They were easy to work with and did exactly what they said they would do. Staff and all of the construction crews were very friendly and professional. We would highly recommend Backyard Oasis for any pool or outdoor kitchen project.

We selected Backyard Oasis to build our pool after seeing their work. We appreciated their attention to detail and craftsmanship. It took longer for our pool to be completed as there were some issues that arose. After voicing our concerns, the owner personally came out to address them and our pool was completed better than expected. Backyard Oasis' work was very attentive from the beginning to the end, including any and all calls after the pool was completed. Thank you Brandi, Chloe, Cheryl and Mark. We would definitely choose them again.

We had a great experience working with our pool project manager Ramon from start to finish. From the initial consultation through completion, he was professional, knowledgeable, and highly responsive. He took the time to listen to our vision, offered thoughtful suggestions, and made sure every detail was clearly communicated along the way.

What stood out most was his organization and any questions or concerns we had were addressed quickly and thoroughly. While we had challenges with project scheduling, Ramon was communicative and always pushed for things to get back on track. He coordinated seamlessly with contractors and ensured that the quality of work remained high at every stage.

His attention to detail and commitment to customer satisfaction truly set him apart. Building a pool and outdoor living space can feel overwhelming, but he alleviates some of that stress. I would absolutely recommend him to anyone looking for a reliable and skilled project manager.

This was our 1st ever pool build. We used Backyard oasis They guided us every step. From choosing the material to downloaded the app at completion. The owner, Cheryl, was extremely helpful and transparent. The whole team worked with us at layout stage to ensure specs were correct, and gave us honest advice and suggestions.
Once the crew started work, it was pretty quick. They worked from sun up to sun down.
During the job, we worked with Ramon, who was always available and helpful each time we had questions. He gave really honest advice which I highly value. Never tried to take advantage of little ol us who didn’t know much. He was super knowledgeable and always open to feedback and questions. If there were any issues, he fixed them very quickly. Till this day, months after completion, he still answers our random questions. I appreciate someone who is available, especially as new pool owners. Excellent customer service from Ramon, and I would say he made this experience easy and enjoyable!

We had a 10ft easement and wasn’t working with a lot of room, and the blueprint they created - made our 1st dream pool a reality.
We decided on a modern, sleek, black-looking pool. It looks amazing.

Backyard oasis kept it real and was very efficient. I would use again with my next dream pool.

Highly recommend.

We recently hired Backyard Oasis to complete a project on our backyard pool, and overall, we’re really happy with the results. The team was professional, friendly, and consistently communicated throughout the process. They showed up on time, kept the area tidy, and clearly knew their craft.

The pool is beautiful! And they also took the time to explain maintenance tips, which I really appreciated.

I Love everyone at Backyard Oasis! We needed help with the pool during the freeze. As usual, Ramon kindly got on it quickly. Mason was amazing and very patient as he explained things to me. Thank you Cheryl for your amazing staff and the care you and your team provide for your customers!!

From design to finished pool the process went really well. The down side is obvious and that’s the dirtiness of dig and re-landscaping what was damaged from that. The crews did there best but you can help the fact that it’s going to be dirty for awhile. Ramon was the lead on my project. He was communicative, helpful, and figured out my aesthetics rather quickly. Each crew worked hard and was excellent at their craft. I commend the tile work especially. I feel very confident in recommending Backyard Oasis to anyone wanting a new or refurbished pool.

We got project estimates from 3 companies and Backyard Oasis was the Best by far. Our sales person Jody was responsive and worked with us to get our design right and within our budget. Our pool build manager Ramon was awesome. He made sure we understood what step we were are from start to finish and from the dig to water in the pool was 5 weeks which was unbelievable. He made sure we were fully satisfied with everything and also knew how everything worked when they were done first class service from start to finish, would highly recommend these guys. Thanks to the entire Backyard Oasis team!!!

Above and beyond. Great experience with Backyard Oasis and the crews. From start to finish, Backyard Oasis and their team were fantastic! I will actually miss them coming to the house. The owners, the design team, Ramon our main contractor were all so very nice and experienced. They helped us to understand the process every step of the way! I’m very impressed and grateful we chose them to build our dream pool!

Backyard Oasis did a great job on the construction of our pool and spa. Andre’s was our designer who created the perfect relaxing atmosphere for our life style! Isaiah who was our construction foreman kept us informed on every step! If we had any questions or concerns, Isaiah got us the answers quickly. The project took a little over 4 weeks from start to finish. Mason took care of our training in materials and maintenance of our pool. He instructed the “Pool School” and showed us everything that we needed to know about our pool! Emily who worked out of their Office was always there to answer any questions along the way.
Overall: Backyard Oasis did an amazing job in creating the perfect home relaxation site for my wife and I to totally transform ourselves into a retirement environment at home. I know that they can do it for you!

We’ve had an amazing build experience with Backyard Oasis. Mikayla and Ramon did a fantastic job bringing our back yard to life with pool, spa, fire and water features. The involvement of the team was a great experience from start to finish. This was our first pool and Ramon spent the time to explain every part of the process. I would highly recommend Backyard Oasis to build your next pool project.

We recently chose Backyard Oasis to build our dream pool, and they absolutely delivered. From day one, Cheryl and her team were knowledgeable, friendly, and incredibly easy to work with. They really took the time to understand what we wanted and turned our rough ideas into a stunning, custom design that fits perfectly with our backyard.

The entire process—from planning and permits to digging and finishing—was smooth and well-organized. Josh and crew showed up on time, communicated clearly, and treated our property with respect. What impressed us most was the attention to detail and the quality of their workmanship. The final result? A gorgeous, resort-style pool that’s become our favorite place to relax and entertain.

Backyard Oasis lived up to their name—they truly created a little slice of paradise right in our backyard. We Highly recommend them if you're looking for a team that’s professional, creative, and committed to doing the job right.