HVAC reviews in Bartlett, Tennessee

Do NOT use this Company. They are a scam. All they want is money. We have had so many problems in the past 2 months with them. I never want to use them again but they are holding me hostage.

They had to come out four to five times in a week to fix the issues that they caused.

They sent someone out to look at a plumbing issue and that person locked himself out of his car for 3 hours and tried to then sell me stuff for 3 hours. When he got into his car He didn't even have his tools to work. They had to send out another person who didn't fix the issue and ended up causing more of a backup which then affected my HVAC unit. They told me that I didn't have to be charged anything because it was guaranteed. However talking to people at the office, they are saying they did stuff for free so that's why I need to be locked into my membership.

They sent out somebody to clean the unit and check it over and stated it was overheating and I needed to replace the entire unit. I did not believe them. I got a second and third opinion that stated the unit was not overheating. It just needed a new part to keep it working. Mr. Greenway suggested to me to replace it all for $7,000 when the other company replaced the part for $100.

They "sent me a text" To say my VIP membership was changing. That text did not say it would lock you into a contract for 12 months even though I have been a member for a couple of years now.

You have to schedule everything for the membership.

They are not prompt to help

The people they send out (i.e plumbing) will show up and charge you an outrageous amount of money and spend 5 hours at the house with 2 hours for smoking breaks or phone breaks

They assume text messages are enough communication to lock you into contracts.

They are not 24 hours and do not have a way to contact technicians after hours besides text messages during emergencies from what I was told.

If I could give them negative stars at this point I would.

As always, do your due diligence and be an informed home owner. Shop around, be prepared for different information and conflicting info. These guys were on time, respectful, and knowledgeable. I did a full replace, Trane to Trane. Their prices were in the middle, apples to apples.

Static pressure readings were outside of manufacturer specs and I had to make them come back out and increase return boxes airflow. It failed inspection over a simple breaker replacement (itneeded to be 30A and they left it 50A). They left tools in the attic and scrap insulation everywhere (in the attic). They damaged my hardwoods at the attic ladder.

Would I recommend? Yes. Was it frustrating? Also Yes. Good luck, whatever you do.

Tracey was outstanding! Professional, responsible, thoughtful and with a delightful personality! We will definitely use Mr. Greenway again & ask for Tracey. Thanks again, Tracey! The whole team worked well together, and Paul was very helpful.

I filled out a service request online at about 10 pm and the next morning about 7:30 am I received a call and was advised that someone would be out between 8 and 12, would call to let me know they were on their way and I received a message giving me the name of the person coming. I appreciated Kaylee letting me know that their service technicians were all background checked. When Chris arrived he was very professional. He took care of my clogged washing machine drain and was a delightful young man. The price was awesome and I will definitely call Mister Greenway again!. This is the 3rd plumbing company I have used in the 4 years I've lived here and was not happy with the others. I will call Mister Greenway back when needed.

The one star that I gave is because somebody actually showed up. I initially contacted Mr. Greenway a month ago when my furnace stopped for no apparent reason. It was installed a little over two years ago prior to the purchase of my home. Their initial visit turned out very well and I left a wonderful review. The man that worked on it was here for four hours and when he left my furnace was working. Lots of trial and error and FaceTime with the office. No new parts. I had heat for a little over a week, and then it stopped again. They sent a technician and he installed (it pugs in) a pressure vacuum switch (online -$40.00) and I was billed 250.00 but, heat was on when he left. It worked another week. Then they sent a new technician. He plugged the pressure vacuum switch into a different port and again I had heat. I was also given an estimate of two items that should be addressed in the future (over $1000) but were currently not affecting my heat issues. I was not charged for this visit. My heat came on once in the next 24 hours. I called to express my general dissatisfaction with their service. I was especially concerned because there was a weekend forecast of 13° weather. The person that answered asked if I would like to speak to a manager. She put me on hold way too long and I needed to leave for work. The weekend has brought cold weather (14°) and I have no heat. This appears to be a company that is happy to work with you when they're billing you, but they seem to be sending out technicians that are not properly trained and cannot find any issue at all to bill you for.

The gentlemen called, gave an ETA, arrived at that time; very courteous and professional. Explained in detail what they were doing and why it was being done. Also gave me pointers on things that I can do myself that will be cost-effective in the long run. Great service overall.

Mr. Cody Hatcher was the ultimate representative for your company. He called making me aware of his arrival and was very knowledgeable about what needed to be done to solve my problem. He was very efficient and courteous. I have used this service before and will continue if any other problems arise, which I hope isn't soon. 😆

Someone from the company called me after I left a review to talk to me about my problem. He told me that someone from the plumbing division would follow up with me and help me to work thru the problem. No one has ever called me. I never heard back from this company and I still have same problem and the problem arose after Mister Greenway installed a new tankless water heater at my house. This company has hefty pricing and have schooled their technicians on up charging. Tried to scare me into purchasing a$14k water filtration system due to my poor water quality. That was not news to me that we had poor water quality. I had another problem to solve and a plumber had my problem fixed in less than 30 minutes but seems to be just a bandaid due to a poor install a year ago. Never had problems with my water pressure and plumbing fixtures until Mister Greenway replaced my water heater. Do not let their catchy tv commercials sway you.

This service is phenomenal! One day we’re freezing next day we are toasty like a waffle on a
Hot Sunday morning 🤝✊🏽🤳🏽🙌🏽 this service is BEYOND exceptional! I couldn’t ask for better HVAC Technicians and professional customer service. (Matado) apologies if I spelt his name wrong. He even educated us on how to change our filters every 3 months & to avoid allergy build up. May this company prosper. Thanks for helping my family at time such as this.

Everyone who installed our Generac was friendly, professional and knowledgeable. A great experience! So glad we have them for our HVAC, electrical and now Generac services. Good people, good company.

We've been using Mr. Greenway for some time now. MG is very knowledgeable with residential HVAC. WE opted for a yearly mx contract and it is worthwhile. Pablo was professional and competent carrying out the spring service. We highly recommend MG.

He was very knowledgeable and extremely courteous. He came in listened to me explain what was going on with my sink. He then told me what he needed to do. Gave me some possible prices and got it done baby!!! I do mean he got it done💯 Thank you Mr .Greenway for hiring my wonderful technician🙌

Your technician Aiden Connard was completely professional in his service call today. His dress, personal appearance and the way he spoke was perfect. His knowledge of the system he was working on was excellent. His willingness to take time to answer questions and explain what he was doing showed complete confidence in own abilities. This young man deserves special recognition for representing your company in the field at the highest level possible. You should be proud of him, I am. Aiden, keep up the great work. Jim

The Good:
We replaced 2 AC Systems at a GREAT price. No problems with the replacements or process.
The Bad:
One heater stopped working and they had to order a replacement part under warrantee. We were originally told 3-5 days to get the part, but it took 2 weeks.
I had to call when the part did not arrive on the 5th day and was told that it would be in later that day. Nobody called by the end of the day.
I called back the following business day and was told it would be another week. Finally received a call 3 days later (not a week) to arrange repair.
Staff, from the repair tech to the receptionist, are always professional and courteous.
I recommend improving customer communication.

Larry was very professional. He explained all his actions and patiently answered all my question. His presentation of additional services after competing servicing our A/C was very informative and well presented.

Mr. Corde was very respectful and seemed knowledgeable with my issue but, after the Completion of the jod he forgot to turn my water back on and when I turned everything back to normal I'm having the same problem.

A professional outfit. Made my appointment to get an estimate on installing a car charger. They confirmed my appointment and kept in touch from the initial, the day of the appointment and followed up afterwards. Kylan was the technician that came to the house. He too was professional and knowledgeable. He pointed out things that I was not aware of as well. I always get at least 3 quotes for services. If I do go with MG, I’m sure they’ll do fine. Even if I use someone else, if they don’t leave as favorable an impression as Mister Greenway upfront, I’ll go back to MG. Great first impression

I love his service . He very respectable and understanding took his time no rush and got me together

Called to check why pilot light won’t stay on, he was in attic maybe 5 minutes and after I asked him he said he tried then saw gas was off and then came downstairs. Said my stack was leaning or something. So paid 90$ for nothing and didn’t even turn gas on to try pilot light. Said it maybe gas control valve because I told him I don’t changed the thermal couple and stuff. Paid 90$ for 10 minutes topped. Tried to quote me prices from $3500-$5800. After doing and looking at nothing.

Do not use this company. Beware. Tyler the person responsible for overseeing the repairs never came out to inspect the repairs which was done incorrectly. Water continues to leak on my ceiling because the piping was put in incorrectly and they for got to glue one of the joints. They were supposed to come out and fix it and never did. I keep getting excuses as to when to will be out. Once they get your money they quality and customer service goes out the window. I have pic and video email me. And I’ll forward them to you. I would not use this company.look at pictures show places glue missing routed in front of furnace how you going to be able to repair left old piping when they were supposed to clean and take it with them.

Couldn't ask for a nicer guy. Immediately found out what the problem was...dead battery. Will have to wait warranty check on Monday before replacement. No problem. They will be here Monday. Answered all of our questions and followed up with additional valuable information. Steven is a great guy!