Fletcher Heating and Air

Avoid at all costs. Back in July a storm took out my unit. I used a home warranty service and Fletcher showed up promptly and repaired the fan. However as part of the storm/faililng unit, the duct work also collapsed within the crawl space and this was to be addressed. Fletcher tried to claim that ductwork was not covered by my warranty. American Homeshield created a second work order specifically about repairing the duct work, their tech came out, took photos and without providing a repair/invoice or plan of action. I tried seeking additional information and Fletcher would not return my calls, American Homeshield refunded me for poor service. Avoid this company.

Update: The motor they installed in the unit failed after 7 months, guess who's on the hook for another big expense. Thanks Fletcher!

AHS still uses them.

Good: The response time was excellent.

OK: The diagnosis was a “stuck” schrader valve that caused a leak of a pound of refrigerant.

Needs improvement: They charged the upper end of the retail price range for an R-22 compatible refrigerant. $140 a pound. R-22 costs $10 a pound for vendors.

Needs serious improvement: Tech left without finishing the temp check. He was going to leave without a temp check and didn’t bring his IR thermometer. I provided one to him. The temp of the air out of the vents didn’t reach a difference greater than 10 degrees with the thermostat and didn’t get below 62 when the tech left. Because subsequent days have been cold, I still don’t know if the AC will work properly when it’s a warm day.

Also, my system takes R-22 but the tank they used to top off the refrigerant was labeled R-407C, which is a compatible replacement but should never be mixed with R-22.

Fantastic service, great communication