House Cleaning reviews in Memphis, Tennessee

Brandie and Kenya did a fantastic job. The house has never been cleaner. Will definitely request them the next time well done Thank You

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I had a fantastic experience with Molly Maids! Hunter was great at getting everything set up as a new customer—very communicative and thorough in answering all my questions. Courtney came out to provide an estimate and was incredibly professional. She made sure to address any special needs I had and ensured I was completely informed about the process. I look forward to a long and positive relationship with this team. Excellent communication skills all around! Highly recommend!

We had a deep clean done by Molly Maids. We have three young children and two big dogs so this was a big job! The ladies came and were very polite and direct on what they were doing. I work from home and they were exceptionally respectful and accommodating. They did a fantastic job and I had an amazing experience with them! We signed up for regular cleanings because of the quality of work done! Highly recommend team #7!

Molly Maid Tipton came out and did a great job! Breanna, Candi, and Kaitlyn W were professional, quick, and efficient!!

From :Laura L. Sanford Law Office
Breanna D. and Bridgette H. did a wonderful job today! I highly recommend this company as well as these two ladies!!

Team 2 with Molly Maid is absolutely amazing! I have three dogs, so keeping the house clean can be a real challenge — this was my first cleaning and it looks and smells fantastic. They were thorough, respectful, and incredibly kind to both me and my pups. I appreciate how detail-oriented they are! It’s such a relief to have a team I can trust. Highly recommend!

If you expect your house clean when they leave, hire a different cleaning service. I’m all about giving credit where it’s due, so two stars - first for the cleanliness of the bathrooms and second for the kitchen. HOWEVER, the basics of vacuuming, mopping, and dusting were skipped right over. When I came back to the house, I had to spend my time and products vacuuming and dusting!! It’s like they didn’t even do it at all! $304 for clean bathrooms and a wiped down kitchen-NO THANKS!

Team 15 was great. They really handled every detail on my list. They were so courteous and professional! I am definitely bringing them back again!!

Aimee and Sherri , team 8, cleaned our house yesterday and they did a great job. Very professional and very friendly. Worked very hard.

I want to thank Brandie and Kalesha for their hard work and professionalism. They did a great job with the move out services for my house. I will definitely utilize their services again!

Molly Maid Team #2 came to our house on time and was very friendly. Both ladies was very pleasant to work with. They did a very good job doing a Spring Cleaning on our 2 story house. We will definitely call them next time to clean our house. Very Pleased!!

UPDATE 10/28/25: It's been two weeks since MM replied to this review, and they STILL haven't contacted me. This is further proof that this is not a company to use or support.

I've been using a different cleaning company for my spring/fall cleanings the the last few years, and decided to try Molly Maid's standard cleaning on a whim. BIG mistake.

When I was re-confirming the appointment details over the phone, the employee told me that "the cleaning should take 3-4 hours, which will be $450-$600 based on their hourly rates." The cleaning day comes, the employees arrive at 12:54pm and leave at 2:52pm - almost 2 hours on the dot. The women did a good enough job, but it was nothing to write home about. Some things were cleaned wonderfully, and others were handled very carelessly (I'll get to that part in a second).

Two days later, I see I have a charge from Molly Maid for $504. I'm still confused to this day. Based on the information given, the hourly rate seems to be $150/hr, which would put my total around $300 for the 2 hours of work they did. ~$150/hr also aligns with what I've paid other companies. I have since tried calling Molly Maid MULTIPLE times, left voicemails explaining my confusion, and even texted their support phone number. It has been TWO WEEKS, and nobody has returned my calls. Initially I was just hoping to get clarity on my bill, but after dealing with the aftermath of the cleaning and then being ignored for TWO WEEKS, I want both a refund and an apology for this entire experience.

Remember when I said certain parts of the cleaning were handled very carelessly? Let me get into that now:

PRETTY CARELESS
1. Our mirrors and kitchen island looked like they'd been cleaned with greasy rags.
2. Some surfaces had only been partially polished, there was still dust and dog hair in the untouched areas.
3. Random items were all out of place (ie. a plant stand was moved to a different corner, desk items placed messily, etc.)

VERY CARELESS
1. One of our blind wands ended up broken off from the window somehow - we were not notified of this, they just left the wand on the table for us to find later.
2. I have two assembled Lego sets, and one of them is missing a key piece and some other pieces were knocked out of place. I've checked the surrounding area and still can't find the one piece. Not sure if they ended up in the trash or if someone took them, who's to say.

WILDLY CARELESS
Somehow, someone opened the pilot of our gas fireplace. My husband and I noticed a weird smell downstairs after the cleaners left, so we assumed it was the smell of the cleaning products and figured it would go away in a day or two. Four days later, the smell is still there - just as strong as it was initially. My mom happened to visit and the first thing she says is "it kind of smells like natural gas, huh...?"

My husband and I realized that she's right, but we were still confused. Our attic furnace was fine, and we hadn't touched our fireplaces since we bought the house years ago. We became more concerned and decided to call MLGW's emergency line to check for a gas leak. Sure enough, 30 minutes later, MLGW is at our house telling us that yes, we do indeed have a gas leak coming from our fireplace. It seems one of the employees must have turned the pilot key when cleaning, and gas had been flooding our house for several days.

While I'm sure this was an honest mistake, accident or not, my family could have died as a result of this kind of negligence. I'll definitely be sticking with my original cleaning company - they're better, cheaper, and safer it seems.

Everything was spotless and nice. They especially got all the dog fur from everywhere! The doggie room looks like it was cleaned for human habitation:-) . This was a deep clean so they were here several hours scrubbing, mopping vacuuming, and dusting. The ladies were respectful, professional and asked me to review their clean.:-) I would choose this team, team seven and this company again.

The girls were awesome ! I could not have asked for more caring and meticulous people, although they spoke very little English and I speak no Spanish. This made it very hard to communicate at times. I had the deep cleaning service done since it was my first time. Summer also did a fantastic job with my request and it was a real pleasure to work with her. I have attached 2 photos and wondered why these items were not cleaned. They are very easy to reach. All the ceiling fans were cleaned but not the light over the kitchen table. I also had to go through my trash to locate a few missing items, such as the instructions to my toaster oven. All in all I would give them a 10 and plan on using this company again. This ended up being a 6 hour job. I wish they could have sent 3 girls 😀

Brandie and Roxana did an amazingly fantastic job deep cleaning my house. Thank you so much! Super looking forward to having this team come back soon.

Jasmin and Becky, for me, were the best, most detailed crew that has cleaned our home. Definitely would like for them to return each appointment to do our home.

We scheduled an initial deep cleaning for our home and the service they provided was great! Not only that, but the ladies from Team #12 were very friendly and professional. We will definitely be using Molly Maid again!

Do not bother wasting your time on this joke of an organization. They are not punctual or seemingly competent at all. I scheduled an estimate for 12:00pm a week in advance. Come time for the estimate, no one had showed up by 12:23. I call them, they say that they will get in touch with the cleaner and call me back. I receive no such call back. I am sent to voicemail twice. By the third call, I actually get someone. They state they will send a time sensitive notification and I should receive a call back shortly. Fast forward, It's now 12:45, no call back. My lunch break is almost up. I call them again and notify them that they have lost my business and I am going elsewhere due to their inability to arrive for a scheduled, pre-set appointment. This lady (third separate person I've talked to by the way) informs me that their appointments are set "within the hour of", meaning I should've expected this person to arrive anywhere from 12:00 to 12:59pm. None of the other people i spoke to at any point in this exchange ever bothered to tell me this, nor was it communicated when I set up the appointment.

I want to make it clear that I completely and totally understand if the estimator was held up in traffic or tied up for whatever reason. Things happen, that's not why I am urging you take your business elsewhere.

No one I spoke to sounded confident in what they were doing, or cared to address the issue or at least get me in touch with the person directly. Apathetic and dismissive. Absolutely horrendous first impression and I am sure it reflects their overall quality of service.

Molly Maid of Tipton. This was my first time using there services. I recieved a deep clean of my house. The team members Leann C., Rebecca C. and Abby G. did a very good and thorough cleaning. Outside of the normal cleaning, they cleaned my baseboards, windows, ceiling fans and vents. Will use them again.

Thought it would be a good idea to get a maid service to start cleaning my place I live in a one bedroom one bath 400 sq ft house. My interaction with Molly maid started off on a bad foot. On the day of the estimate the young lady was an hour late to our appointment. I was quoted the price of 170 and we continued moving forward. I was excited to see what my house looked like that Monday evening after I got home from work. Unfortunately I was very underwhelmed with the work I received. Many of the items that the young lady pointed out during the estimation like return vents weren't cleaned. So after that I received a call my card on file wasn't working I informed the young lady that I did not want to continue the service but I would gladly make sure and pay for what was already done. To my shock when I check my bank statement my card was charged $254 which was never agreed upon. Thoroughly dissatisfied,

I am so impressed! Breanna D, Leanne C, Aimee J, and Ruby T did an amazing job on my house. I could not have gotten it cleaner myself. Thank you so much!