Landscaping reviews in Memphis, Tennessee

Very professional, pleasant person that does the yard work, very knowledgeable answers all questions, thank you for a great service. Have a wonderful day. Good job.Korey B is a very good person .

We have been very happy with TruGreen, the health of our lawn, tree and shrubs is amazing. The blossoms have been outstanding. I tried a year of DIY and did not get anywhere near the same results. We hired TruGreen back and they have done a fantastic improving the health of our lawn. It was an easy decision to renew again this year.

Killed my grass and grew more weeds!!! Instead of healthy grass, we now have burned spots, bear, brown spots , bull thistles flourishing in my yard from their “treatments.” We paid over $400 for lime treatment and $300 for aeration, plus fertilizer and weed preemergent, over $1200 over the past year. Weeds and wild flowered weeds, wild onions everywhere! I got no help after calling the manager, who simply looked and left a card. We have been totally cheated out of over $1000 with no resolution of the problem! Our lawn looks worse than it before they started. I could have gotten better results burying that money in my yard. I am so disgusted.

Update: a manager did send a crew to attempt a fix at no charge; the treated with fungicide and fertilizer, also aerated in early May. So far, as of late June 2024 the bare spots have filled I mostly; however, weeds are rampantly growing still. I do commend the company for the attempt to resolve the problem, but weeds are still worse.

Trugreen has done a great job maintaining my yard since I purchased my home. They have my yard looking top tier and one of the best on my street. Clean and consistent. Always the same specialist for every treatment so he knows my yard and is knowledgeable as to what it needs to keep looking great. Definitely worth the money, which turned out to be less than what I expected after getting quotes from competitors first.

Communication with the company was good, but the service results were extremely disappointing. My lawn was left overrun with Poa annua (annual bluegrass), and it’s clear that proper preventative care was not done. Despite their promises, the condition of the lawn continued to decline.

Extremely Disappointed – Services Not Performed, Yet Marked as Completed
I’ve been paying TruGreen for full lawn service on my 2-acre property for one year, and my lawn is still full of crabgrass and very thin. My home security cameras show that the technician often cut corners and didn’t properly service the yard.
I called for a reservice on 10/28/25. The technician (Adams) came out but didn’t apply any product. The online service report even said “no product applied.” He claimed pine leaves were the reason for my bare spots and crabgrass, but that makes no sense. There are only two pine trees in my front yard, and as you can see from my pictures, there are very few pine leaves at all. The same lawn issues exist throughout my backyard, which he never even visited.
I called again for another retreatment, scheduled for 10/30/25. I was home all day. At 3 PM, the tracker said “We’re delayed but will service your lawn.” Minutes later, it updated to “Service completed,” but the technician never came. The online report again said “I inspected your yard to address additional concerns, no product applied.”
Two times in a row, TruGreen marked services as completed when nothing was done. After paying for a full year of lawn care, I’m left with poor results, false reports, and no accountability.

Great customer service

Ok company don't train their employees good

Do not use their service. They damaged the windshield of my vehicle and is refusing to take responsibility. I called to make a claim and they were extremely rude and unprofessional. The man I spoke with even hung up in my face.

What started as a chip has spread due to the weather making repair impossible. I now have to replace my window.

I observed this company perform outstanding work on a large property that had been in decline for sometime. I highly recommend them to maintain your business. The irrigation technician is a master as is the Herbicide Manager. I liked the way they talked to their employees also.

I recently had the pleasure of working with this company on a large project that had a very quick turn around time. The owner was very quick to respond to my call and so very nice and offered great ideas and suggestions! Mike was the on-site person I worked with and he and his team were amazing!! Each crew member was very nice. They met the deadline AND the price was great! Thank you Naturally Green for coming to the rescue and making the project a masterpiece. I look forward to working with you in the future.

Had a leak in my sprinkler system (not managed by them). Called several other places who didn’t even pick up the phone. I gave naturally green a call because they mow for our HOA. Kyle and his coworker came right out and fixed my problem within an hour. They clearly knew what they were doing. If they hadn’t picked up and come right out I would have had a serious problem on my hands. Thanks Kyle and Naturally Green!

They've always done great work for me. Kyle is a superstar. Plus, he communicates really well, gets the job done promptly and gives honest suggestions when we encountered an issue he couldn't help us with (leaking outdoor spigot).

By far true Green is most certainly the worst company a person could hire to take care of their long needs. By reviewing all of the reviews posted to two greens website it is readily apparent that TruGreen and their corporate structure does not care about it's customer's. I have been a customer of TruGreen for well over 15 years and for the past few years customer service has been absolutely non-existent. Field manager Nigel and the general manager Jason and the Pensacola location in my opinion are even worse than the corporate philosophy regarding their customer service. For 2 months now I have been attempting to meet with the management at Pensacola to inspect my law. In the last 4 years after much back and forth they have replaced sections of my lawn due to their poor and inadequate service. For over 2 months now, these people have failed to return my phone calls. On one occasion Nigel indicated that he would gladly meet with me during my limited time at home to address my concerns. However, for the four days that I was home he failed to show up for an appointment and failed to return any one of my phone calls. That was 3 weeks ago today, despite my numerous calls to their call center and the unfulfilled promises of people like Karen Kennedy, Charles Barrett, and a person named Otto, I am no further ahead now than I was 2 months ago. Auto Andrew green, said that he would personally address this matter and getting resolved he indicated that he would be back in touch with me within a day or two. When I pointed out my concern that there is no way to reach him or other people directly other than going through the call center, he said and provided to me a direct phone number. However when he failed to call back as promised, I use that phone number only to find out that the phone number was not in service.

I then call and work up the chain from the call center and spoke with Charles Barridge. He also said that he would get to the bottom of this problem and get back in touch with me. That was 2 weeks ago and again no call backs

Finally after again working up the ladder, I was able to speak with Karen Kennedy. She explained to me that any questions or concerns regarding my lawn made to their call center would be automatically forwarded back to the Pensacola branch location. I advised her that that is the root of all the problems: the Pensacola call center misses appointments will not return phone calls etc. Is Kennedy said that she would take care of the matter personally and for two days she did call me back several times you tell me that she has been sending messages to Pensacola and advises me at the persons at Pensacola mentioned above informed her that they would reach out to me within that very day. However that was a week ago and to date, these individuals have not contacted me whatsoever.

She informed me that that was not possible, she stated that her corporate structure and TruGreen is such that everything is handled locally. If things are handled locally how do things ever get resolved if the local management is the cause of all the problems?

She and others are true Green indicated that the corporate structure to agreeing does not have a complaint or resolution department in order to correct any problems of customer may have that everything is sent back to the local branch. She also said that she did not know the names of any individuals who oversee the operations at the local branch. She also said that she would check back with me daily to see if my problems have been resolved or if the local branch is contacted me. I thanked her for this and told her that in the past it seems like management that you get in touch with via the call center would make promises that they would call back but they never do she told me to rest assured and she would continually handle this situation and try to get the matter resolved however she said that anything she can do is extremely limited and there is no formal chain of command. She indicated that she would formally request HQ to contact me. This has not occurred

What an absolutely worthless and scamming company! Stay far, far away from this scum. We prepaid for a year of service in March of last year. Everything was great until we had them service our sprinkler system. The fools they sent out caused so much damage that it took another company an entire day to replace valves, wiring, and sprinkler heads, not to mention costing me several hundred of dollars. I decided to cut ties with TruGreen, eat the prepaid amount and just be done with them. Fast forward to January of this year. I came home to a note on the door saying they had preformed some service to my yard.....odd, we are done with these morons. Upon calling we were told that our 1 year prepaid service from last year, which we had canceled in September, was automatically renewed for 2019 and they wanted their $60. I've gone round and round and they absolutely refuse to credit the account and just leave us alone. I NEVER wanted them to ever come back yet here they are, doing unauthorized treatments to my yard and demanding payment. At this point they have sent it to collections and I've sent all documentation to my lawyer. Stay as far away from these fools as you can!

Price doubled year 2 with no notification. Hard up sales after ever service. Hard upsale during cancellation request. Ignored my request for no upsales/solicitations repeatedly. Then calls me again today, to try and resale me on an over priced service.

Hard pass because of customer service alone.

Ohio location.

Overall true green is failing in many ways; I had bad experience in the past, then I took a chance this year with an area manager in Boston, MA, his name "Tony." He promised me the service with pre payment close to ~$1K. Now I am having difficulty speaking to him or anyone in customer service to get my service continuously done, only two times they came. Missed two services in a row so far. Now they are re-scheduling but no technician comes to do the service which is terrible and when I call customer service, some people in South America answers to say that they will be back soon. What a way to make money truly green..... TRUE GREEN. Not the way people want to make the lawn look good but the way to make TRUE GREEN richer & richest with other people money. "TRUE GREEN ;;;;;;;;;;; YOU ARE BAD." Not even a single star for you.

This is under my husbands name. (But not him) I should have read the reviews! They sprayed for mosquitos first then came back out because the first guy didn’t do it right. Which we STILL have a ton of them! Then they came to do my yard and rid of weeds, sprayed my grass, my sunflowers, and didn’t even touch the back of my house or the other side for weeds. So they came back out, sprayed HALF of the other weeds, I’m having trouble getting my grass to grow back. Seems to me these employees aren’t being trained properly if they are then they have lazy ones working for them! I’m done with them, will not have their service at my house again! Sad how a business has all this money but don’t do their job properly.

Rarely am I able to obtain weed treatment between services when requested. I am told by the telephone service assistants that something will be scheduled the following week. When I call the following week, another assistant tells me that nothing has been scheduled, and that something will get scheduled for the following week. This happens regularly and is incredibly frustrating.

About half of the time when they do show up, the wrong products are applied (i.e. synthetic fertilizer when we were paying for organic. Lime applied to the lawn when they were supposed to spray for weeds!). As a result, I must always schedule myself to be home when we are expecting TruGreen to perform service so I can supervise. There have been at least 4 times when I sent the tech away due to the fact that they were going to perform the wrong service on the lawn.

Calls are rarely returned when I have left messages regarding issues with the lawn. I cannot contact a supervisor directly to help with issue resolution.

The techs have lied about servicing the lawn. They have noted in the system that they came to perform a retreat of the lawn, but they never showed up (I was waiting to speak to them). This is fraud.

There is nothing you can do to make things right. I have been a patient customer since 2016. I am done and have canceled my service.

I have been with trugreen for almost 15 years. I had my creditcardon their file. They would automatically renew my contract annually. This year, they wanted to increase the price by double. They played with me and started billing me on every service. When I started receiving the bill, I called them, and some lady told me that I would charge you on your credit card for the current 3 treatments. Then, I will talk with management and call you back to renew the contract. I waited for a day or two, and then I called. I was told that your name address is not there in our database at all. I was shocked. After a few days, another lady called and told me that we could renew the contract but at a higher price. I agreed. Last week, I received a threatening letter from the collection company for $82, though they have my credit card on file. This time, I called the corporate office. One lady, Ms. Shrika assured me that she would take care of the mess. After a couple of days, I received another called this ti, e the lady on the phone apologized to me and said to ignore the collection letter. Now my lawn is full of weed.

If you live in Connecticut DO Not USE THiS SERViCE . They burnt my front lawn in may . And now it’s September the lawn haven’t been fixed yet . I have reached out about 20 times and I am still waiting for them to repair what they did .