Arcus Restoration

It took 7 months to get back in our home. The dry wall guys made a mistake because the supervisor never came by to check the job. He cut corners to make up for the cost of it. He would send one guy to work a couple hours a day on his way home. The dumpster sat in my driveway stinking the place up and even cracked my aggregate. He made photos but the time stamp was off. They were done afterward, my papers were all thrown in a box. I have still not recovered from it. They broke my pedestal sink and threw my expensive porcelain Lenape bathroom fixtures in a bucket of water and left them. Messed up the attachments in the back. Scratched up my tub by putting the toilet in it. My little dog died in that tub, I can still see his footprints. Too many jobs were being run concurrently and we were last in line and last taken care of. John was not consistent and blamed Freddie for being overloaded. If he would show up on the job site as faithfully as he gets to soccer games. He might do okay. Will Uhland was the bright spot he and Jim one of of the laborers.

We got a quote from them in March and have been ghosted by Cam ever since. I have called & emailed him several times about follow up for our house repair. It upsets me the most that State Farm actually recommended this company ! I plan to call my agent (who I have a close relationship with) and tell them to stop recommending this company because it’s a waste of time

Insurance claim filed end of July. Was told they would have the floor redone by end of August. They pushed the date back.. and again.. and again. The latest was to start on November 28. Work would commence on December 1. Today they called.. it will be a couple more weeks because they’re over booked. Over booked since August? September? October? If you book someone to do the work how are you over booked? We are already booked. At this point the floor is torn up, there is visqueen blocking off the oven and fridge, everything was removed from the flooring area, the floor has no due to failure to fix fallen through.. no sense of urgency? Very unprofessional, very amateur. I would never recommend this place to anyone including my worst enemy. At this point come Monday the Better Business Bureau will be contacted. If required we will take further action. If you cannot handle the workload don’t book it.I should also mentioned funds were paid and tied up since October for upgraded flooring. Again.. they called Thanksgiving eve.. way to ruin a holiday.