Appliance Repair reviews in Nashville, Tennessee

I have used Huff Appliance Service several times for Thermador products and would use them again. They always showed up on time and were professional and polite. In all cases (except the refrigerator which was collecting water only once and then magically disappeared), they were able to fix the problem. Not only that but they seamlessly filed everything with Thermador to cover the bills for the repairs, with no problems. The whole staff, Jody, Robbie, Sean, and Cindy have always been pleasant and accommodating to work with. I highly recommend this company.

This was a great experience from start to finish. My 4 month old Bosch dishwasher quit working the Friday before Christmas. I called several appliance repair companies and Huff was the only one willing to set up an appointment Christmas week. Shayne, the repair technician, called in the AM of the appointed day to let me know when he would arrive.
He was on time, quickly diagnosed the problem and fixed it within a few minutes. He was efficient, knowledgeable and friendly. We were very impressed.
I will definitely call Huff in the future when I need appliance repairs.
Thank you , Huff !!

I've been building luxury homes for 15 years here in Nashville along with owning several rental properties. I'd love to say that every elite appliance brand always works exactly how it's supposed to, but in today's world that's just not the case. Whenever we have an issue, we depend on Huff Appliance. They have worked along side us for years and are always knowledgeable, dependable and responsive. Not to mention kind and personable with our clients and tenants. If you have an appliance repair that needs attention, this one is a no brainer. Call Huff, you'll be glad you did!

They did a warranty repair for a Bosch fridge, used them as they were in the area and on the Bosch list. Repair went fine but they have tried to get me to pay for the warranty repair for a week now, that they would prefer I pay and get reimbursed. Bosch said that they gave them the auth number, and confirmed that is never how it works and that asking me to pay and get reimbursed was very shady, and still harping on me to pay a week later after Bosch already reimbursed them.....I would watch out for this place

My Subzero freezer temp and the divider between freezer/fridge were warmer than usual. I also had a wrench symbol on the fridge screen. I requested appointments via website with Huff and Advance Appliance late Saturday night. Huff called me Monday before 8am and left a voicemail. By 8:30am I had another voicemail from Larry saying he was on the way. At 9am Larry arrived unannounced at my front door and I let him in. He did a good job on the repair (new fan for the condenser, hence the excess warmth) and quickly (just under 1 hour). However, my bill was $449 and higher than I was anticipating. Some degree of upfront pricing (even just knowing the service call is $129.95 plus $121/hr in labor) would have been appreciated. Also, he took payment by writing down my credit card number on the invoice - no app, nothing electronic. In a time of data insecurity, that didn't leave me with a great feeling. Next time I will probably be calling Advance (although, as of this review, I haven't gotten a callback yet), and truthfully I wish I had read these reviews more closely. Finally, I will not be requesting any appointments in the future by giving out my home address before talking to someone. Lesson learned the $ way.

I have no idea why the overall rating isn't higher. Huff Appliances were quick and fair in fixing my Dacor range. There corporate competitor proved incompetent and quoted me much higher, to include fixing a part that wasn't broken.

Wow! A company that is owned by a family, with phone answered by a person, with knowledgeable staff. I didn’t know there were any left!! Our new Bosch dishwasher wouldn’t work. Frustrating. Bosch contracts with Huff. The Huff repair person came the next day (!) and eventually found the cause: Home Depot installers had left with a hose deep inside that was kinked, so very little hot water could get through. Problem solved. These people know what they are doing!

We had to get some work done on our new appliances and Shane and team were so kind, knowledgeable and explained everything clearly. Super happy with their work!

I am pleased to offer my highest commendation for Mr. Tyler Dixon, whose exceptional proficiency and unwavering professionalism have distinguished him as a consummate expert in the field of appliance repair and maintenance.
From the onset of our interaction, Mr. Dixon demonstrated a rare blend of technical acumen, meticulous attention to detail, and a customer-oriented disposition that is, regrettably, uncommon in today’s service industry. He arrived promptly, fully equipped, and immediately conducted a thorough diagnostic evaluation of the malfunctioning appliance. His ability to accurately assess the issue and articulate the necessary repairs in a clear, concise, and respectful manner was both reassuring and commendable.
Mr. Dixon's work ethic is beyond reproach. He executed the repairs with precision, efficiency, and evident mastery of his craft, ensuring that the appliance was restored to optimal function. Moreover, he exhibited a profound respect for the cleanliness and sanctity of the home environment, leaving the workspace immaculate upon completion.
What truly sets Mr. Dixon apart, however, is his evident dedication to excellence and client satisfaction. His courteous demeanor, integrity, and transparency throughout the service process reflected a deep-seated commitment to professionalism and trustworthiness.

Above and beyond the call of duty. My blue Star stove caught fire. Huff initially came out to assess. I was issued a replacement. Blue Star was unable to find a company to do the install, so Huff appliance installed my stove, even though that’s not what they normally do. When the stove was delivered the transport company left it at the end of my driveway. When I called Huff in tears, they literally dropped everything understanding the scope of my stove being left at the curb, then they rerouted their technician immediately, and made it happen. Same day. To be honest, it was not their circus or their monkey, yet they made it happen. Hopefully, I don’t need their services again, but I would hands down recommend them, simply for outstanding above and beyond customer service in a crisis situation.

Shayne was able to fix my Asko dishwasher when other companies would have recommended replacing the control board. Huff Appliance also charges less than most companies for a service call. I would highly recommend Huff Appliance for any appliance repair.

Thank you for fixing my stove!

Dogwater.

Excellent service. They were prompt and professional.

Happy with the service and will use them again!

The appliance was not fixed but, I was charged a lot of money

Very professional came out and took all my needs 2 jobs for price of onr

Called for service on washer. Very responsive with information. Came out and repaired the very next day. On time. Communication was great.

I have used this company for years for my appliance repair. This company has always been very prompted when tending to my appliance issues. I will continue to use them for all my appliance needs.

They came out 3 times to try and fix my elderly Mothers refrigerator and never fixed it correctly, but was able to charge her around $1000 for nothing. When she tried to reach out them that it is still not working, they quit answering her phone calls.

Would not recommend.
Do yourself a favor and search elsewhere. This guy was so confident over the phone but is more talk than knowledge. On top of that I was given an estimate for a repair that was marked up over 300%. It’s almost as if he hasn’t a clue there is a search feature called Google to price check any parts that are quoted.