Appliance Repair reviews in Nashville, Tennessee

Please do not use this "company". It is not even an actual business. Simply a number to call that then routes "service calls" to other "businesses". They have failed in every way since my original contact 3 days ago. Unanswered calls, unfulfilled promises to do the work, unprofessional in every sense of that word.
Save yourself a lot of wasted time and wasted energy, and find a real company to do your repairs.
I also urge you to ignore the obviously "fake" 5 star reviews. It should be a simple matter of logic that virtually every review is a glowing 5 star review, and all else are 1 star...do the math.

He legit broke the motor on my dryer. It squeeked when it ran but everything else worked, when helmet it didn't even turn on. The washing machine he didn't even wait for the washer to be done running before he left. He came up with 2 boggus fixes with even more ridiculous quotes to fix it and then took $130 to do nothing but make the problem worse.

DO NOT USE THEM: I called to make an appointment they took my information and said the tech would call back. He called and scheduled me for a 5:15pm call. I got home at 5:00 and waited for the guy called back at 5:24 I was told that he will be in my area shortly but he never did show up. Next day I call to try and find out what had happened the guy picked up the phone and soon after hearing my name he hanged up. I called again it went unanswered. If you have work to be done don’t waste your time with these guys.

Excellent: Called this morning after 10:00 a.m. for a downed Maytag washer, a team arrived before noon, needed a computer board, had to go pick up a new board, and attend to an other client, back within 1.5 hrs. My machine is back up and running! Very efficient, polite and professional.

C & C was quick to call me back and send a tech out to repair our GE Profile fridge. DJ was professional and on time. Would highly recommend on your appliance repair!

The technician arrived on time. Repaired washer.
It stopped working again, we decided not to put anymore money in it. Mr D refunded my labor charges as no parts were purchased. Very nice and professional.

DO NOT USE THIS COMPANY. They haven't been able to get two appliances to work, a refrigerator and a freezer, after trying three times. They're saying the electrical sockets are faulty. The refrigerator is plugged into one socket. It runs but the refrigerator part's temperature is between 81 - 85 degrees. They put in a refurbished motherboard that cost $239.60 and labor is $150, total cost with tax is $425.63. The freezer's cold control was replaced. The part $151 and labor is $150, total cost with tax is $328.84. Total for both appliances = $754.47. I called them on June 20 and August 10, 2018. I gave them my credit card information so they could give me my money back. I haven't heard anything from them. This is a total ripoff, unethical and totally dishonest in that they aren't returning my money. I have contacted them within the warranty period that is written on both invoices.

Called Monday morning for an appointment on Thursday morning. Tech called me @ 9 am saying he would come around lunch time. Being a 3rd SHIFT worker, my request for a morning appointment went ingnored. Basically I had a clogged drain which cost me $180.00. Techs were late, unfriendly and I felt a typical woman dealing w/men on a repair. Thrown under the bus and taken to the cleaners. I DO NOT recommend this company.

My oven went out and read wonderful reviews about this business. Contacted them and talked with Tommy, one of their service techs. He was able to diagnose problem over the phone without having to make a diagnostic trip. Ordered the part for me. I explained I commute from Clarksville and am not home before 6pm on weekdays. He came out to my house Monday night after I got home from work and was able to fix my oven in 20mins. Even asked for Windex and papertowels to clean up and make it look new. Definitely will use them again for future problems. Called 20mins prior to arrival and was on time. Thanks so much!

I am THRILLED to have found and used C & C. They showed up the very next day and fixed my problem within a short period of time. The costs were VERY reasonable and less than a service call to one of the name-brand appliance stores.

They were friendly, courteous and very knowledgable.

They'll continue to get my business!

Charged $85 for a simple service call, that involved him looking into my ice maker in my freezer (not opening anything up, just eyeballing it), just to tell me the part that isn't working would cost $300. I said, no thank you. I have since checked with other professionals who showed me clearly that you can get that part for $50, and they felt this company was trying to rip me off. Would not recommend them to anyone.

I had a 1pm appointment that I took off work for to fix my stove. After 15 minutes I called to ask where the tech was, the owner simply said he’s running behind and will get there when he can….. no eta no call to the tech to ask. After another two hours we simply canceled our appointment. They never called to say the tech was going to be late and really just didn’t care. Unprofessional at its finest.

Even though I read the numerous reviews claiming rudeness from C&C employees before I called them, I was still shocked at the brusque and dismissive service. Additionally, the estimate for the "5 to 15 minute job" was nearly $300! I would highly recommend avoiding C&C and, for that matter, trying to fix the problem yourself. YouTube is filled with videos explaining nearly every conceivable job. Because the technician did correctly identify the problem, I'll give two stars out of five and a final warning to other consumers to avoid C&C Appliance Service.

D and James from C&C we’re awesome. They fit me in same day to fix our dryer. They took pictures of their work and went above and beyond, not only installing a new belt but removing lint that was a fire hazard. Thank you, C&C!!

Scam company under multiple names. Owner threatened me on the phone when I asked for a refund for installing a lower quality dishwasher than what we paid for. Do not use.

I called C&C Repair in order to get my dryer fixed- it had stopped heating up. I spoke with James on the phone and he was able to get someone out to my house the next day. The technician, calling himself "Dee" called the next morning and said he'd be out around noon. I called when he hadn't showed up at around 2pm- no answer. At around 4:30 he called me back and said he'd be late...yeah no joke. He finally showed up at our house at 6:30. When he arrived he looked at our dryer for all of 5 minutes and diagnosed the problem. He said "well, I can tell you've already tested everything. You need a new motor, it's gonna be around $300." I let him know that I hadn't tested anything at all, I had simply removed the back panel. He said "well see, that's why they send us to school, the motor is the problem. Want me to install one?" I said no thanks, already suspicious and planning on getting a second opinion. He said "ok, let me go write you up and invoice". He came back with an invoice for over 100 dollars. I objected and let him know that no one told me that's what it would cost. He said his supervisor should've told me when I scheduled the appointment. I said I wasn't told and said I preferred just keeping the invoice and mailing a check after I talked to the supervisor. He immediately got defensive, raised his voice and began lecturing me saying "this is a business, you didn't think I was going to come out for free did you? See..you just don't want to pay anything". I told him that not wanting to pay anything is a lot different than not wanting to pay $100 for 5 minutes of work when the problem isn't even fixed. He then snatched the invoice from my hand and yelled "you know what never mind!". He then stormed out the door threatening "how you've treated this business will eventually come around and bite you."

I immediately called the main number. It took me several times to get through, but I eventually got James on the phone. As I began complaining it became clear that either he and "Dee" are the same person or that they had already spoken. He got very defensive and when I asked why he was so defensive he hung up on me.

Update: found the invoice crumpled up in my yard the next morning.

As you can see, overall this was a great experience. Highly recommend!!

WORST SERVICE EVER.
Called James & told him my washing machine was not working. He came out the next day & "repaired it". He told me the part I needed to fix it & service fee would be $149.00 which I didnt think was bad. While he was installing that part I looked it up online & found it for $6-$10 on various websites. At that point, as long as it fixed the problem I didn't care what it cost. Well it seems that part did not even fix the problem & I also need a new timer, but he "didn't know I had that additional problem because I had the water turned off", which I clearly told him upon his arrival. I had turned the water off because I heard something leaking & didnt want a flood in my house while I was at work. So I told him the water was off & that he had to turn the 2 little nobs located right next to the washing machine to turn the water on. Before he left after "fixing" my machine he turned the water on & found the timer was bad since the washing machine was still having the same problem. How did you even think you knew the original problem if you didn't turn the water on? Isn't it your job to assess everything before you "fix the problem"?
He did not have the timer with him and had to order it, but to come back & install they want to charge me an additional $59 even though I've already paid that plus some, with the original service call. If you did not complete the job, how can you charge an additional service fee? It's an unfinished job!? Rude, over-priced, & obviously not competent in this line of work. James told me that if I had told him what the problem was to begin with he could have fixed it in one shot. How am I supposed to know what the problem is? That's why I call a small appliance repair man. When I told him that charging 2 service fee's for the same problem was against the law he rudely told me that "Well we're obviously not getting anywhere with this" and slammed the phone down in my ear. Really nice.. Thanks James- Have a great day.

They came thru Home Advisor to fix my dishwasher -- and they broke the door latch. When i called to get them to send someone out to fix it again, he told me he owed me nothing because he hadn't charged me for the visit. He hadnt charged me for breaking my DW worse than it was!
When i said they owed us a visit to fix it, he hung up on me.
Incompetence and no honor. Stay away!!
Update: they DID deposit my check! After breaking my DW and refusing to fix it. Stay away!

The guys from the Nashville location are crooks and unprofessional. I had my dryer serviced twice by them and within 3 months my dryer needed repair again. I've scheduled several appointments but no one shows up. My husband and I wasted several days waiting on them. The guy by the name of James refused to tell me who is in charge of that location.

I called C&C in regards to an estimate on my fridge. My quote was for $65.00 for the service charge and if I choose to have the repair done that my service fee will deduct from the total cost of repair. The service tech, James Cook, arrived and my wife allowed him to look at our fridge. Two hours later he presented her with an invoice for $185.00. When I spoke with him I reminded him that this was a service call only. His response was that he "didn't think I would call him if I didn't want it fixed" and he "figured I wouldn't want to just pay him $85.00 for nothing". To top it off, he asked my wife to make the check out to him "cause I need gas". Really??? I am not pleased with the fact that this repairman took my choice away from me as to my options for having my fridge serviced. The only reason I gave 1 star was because they would not allow me to give none!!!! If you want just a service call only, this is not the establishment to contact.

I may be an outlier as I see that many people have had positive experiences with C&C. I called them a week and half before I wanted them to come check my washer and they told me to call them closer to the date. I called them two days before and set-up an appointment for them to come on a Friday around lunch. I waited around from noon till 5 on them to come out and they didn't show up, call or email me. Didn't sit well with me, so I used Lee & Co. and they did a great job.