Constraction reviews in Nashville, Tennessee

Christian and Austin were awesome. They were extremely thorough in their inspection, communicated well throughout the process, and guided us to a plan we were comfortable with. While we hope to never need Servpro again, we would use them without hesitation. We would also request this team.

Excellent work to mitigate water issues. Every employee did fabulous job. Zachary Taylor, Leo, Michael, Chris. All of them very professional and helpful! 100% recommend!!!

Servpro is very professional and knowledgeable. They took care of everything for us quickly and exceptionally. Brian Hoke was the technician who worked here mostly and he was super thorough and very pleasant. He informed us of every step n what to expect. I felt like we were in very good hands. All those we worked with from Servpro were awesome. A company I would highly recommend and trust.

The quality of the repair work itself was good, and I appreciate that. However, the overall experience wasn’t great. The process just to get things started took quite a long time—over two months for a relatively small project. One of the most frustrating parts was the difficulty in getting in touch with the assistant. There was a lot of back-and-forth just to make appointments or get simple questions answered. Additionally, the scheduling felt inefficient, with multiple visits for minor tasks that could have easily been completed in a day or two.

My experience with Servpro thus far has been great! Very nice friendly, caring teams! Show up on time, explain what they are doing. Chris, Santiago, Cesar, Dee, and Samuel . All great to work with! They are about their customers first. Will update when finished. Would recommend!

If you have a mold issue please stay away from this company! We had ServPro of Southeast Nashville dispatched to our home to perform water and mold remediation due to a shower leak last year. They did an adequate job remediating the water. However, after they performed the work all of my family members began experiencing rashes, breathing difficulties, and sicknesses. We eventually had an environmental testing company test the areas where ServPro did the remediation work and the test showed they did not remediate the black mold in the room and we believe (and environmental testing also supports this) they inadvertently spread black mold throughout that side of our home due to unprofessional and improper mold remediation protocols. We had to hire a 2nd company to do the correct mold remediation procedures, carpet removal in two other rooms, and removal of contents and furniture on that side of the house for proper content wipe down due to the cross contamination that was created. I've contacted the general manager of this ServPro location and sent him the environmental test showing they did not remediate the black mold in the room we hired them to remediate and he claims they've adequately completed the job. So - buyer beware!

UPDATE on 9/16: I've had TWO email exchanges and TWO separate phone calls with the GM of this ServPro location (Ian Jones) and they've done nothing to resolve our issue. So any response below like "please reach out to us personally to resolve your issue" is clearly a misleading effort to appear like they're solving the problem when they're not.

This company, which manages a large apartment complex, was responsible for cleaning a storage unit. I was present during the cleaning process. While most items were cleaned, furniture, electronics with wooden components, and cardboard items that were contaminated with mold were deemed unsalvageable and discarded. The report submitted by the company regarding the loss of my belongings in the apartment complex does not accurately reflect the situation. Consequently, the apartment complex is refusing to compensate me for my losses due to the inaccurate reporting. I encourage you to review the provided pictures and draw your own conclusions.

Joseph is an excellent technician, he is super polite, respectful and cautious in our home. He thoroughly explained the work he was doing, he always communicated when he wanted to return to do work or take measurements and was just an all round nice guy and a rock star at his job !

no

Can't seem to get their window orders right

Nasty "Service Desk" person... Just waited all day for someone to come install a shower door and of course.. didn't show. I requested a refund. The nice lady on the phone didn't even say "thank you" or "I'm sorry." When I asked her if she was even going to say "thank you" or "I'm sorry" she copped an attitude with me. A true customer service specialist. Bravo.

Had a cashier who was unable to process my tax exempt purchase. When I asked politely who could help with this, she called my child around to look at her screen and affirm that what I was asking was impossible. Then she yelled at me to leave her station. I had to go find help elsewhere, which I did. A very nice manager, Nina, helped me process the tax exempt purchase without any problems

Very professional, neat, courteous and knowledgeable. I would recommend the company 1000%. One of my best experience with a service call company.

Very straightforward communication Also good description of what the problem was.Fair pricing. Thanks Jeff.

Jeff did a wonderful job with fixing my HVAC problem, and was there when I needed him. He had great customer service...I will call him again if something goes wrong. Thanks

Southern Comfort is a highly recommended company who has always responded when needed. Jeff and his company are an excellent resource for anyone looking for an honest price, reliable service and integrity.

Es mi central de trabajo

Awesome

Fantastic company!

Awsome place and staff

I'd suggest using any other company for work. Their representatives are some of the most rude people I've dealt with. I attempted to contact the owner before writing this review so that I could tell him what we experienced but I received no response. Do yourself a favor and don't.