HVAC reviews in Nashville, Tennessee

Don’t know what their service is like but you should watch out for these vans on the road. This guy just cut me off, almost causing a wreck. Hope their ac work is better than their driving

Was planning on calling in our A/C problem on Monday morning as it was just not cooling well enough. Then Sunday it just stopped working all together. Called Interstate from a recommendation and glad I did. The Sunday emergency service was way affordable and the Ronald took care of a few faulty installation items while he was there for good measure. He explained the safety items on my unit and how things are suppose to work and was eager to get things done right and timely. Wonderful experience and will certainly call Interstate and recommend to others. Top Shelf!
Andy

We have had several different companies in the past 40 years. We've had Donelson Air, Lee, Hiller... By far we have been extremely pleased with Interstate AC Service. Professional, extremely friendly, and honest. We have an April Aire system on our unit and Interstate has special technicians to service different areas. Which is comforting. They aren't always trying to rip you off with extra charges, astronomical charges on parts, etc. if you want professional and honest work done on your unit, choose Interstate AC Service! You won't go wrong!

Could not have been more pleased with the service we received from Jeff. He came out on a Sunday, then returned on Monday to further troubleshoot the issues in one of my commercial establishments. Was able to get us back up and running quickly. Highly recommend you give the good folks at Interstate a call for ALL your heating and cooling needs in the Nashville area.

Interstate AC commercial services has been consistently reliable and timely in getting our operations rolling again. The service techs, particularly Jay Parks, have expertly diagnosed and repaired all HVAC and chiller issues for many seasons. Along with explaining the issue and providing an accurate time line to repair, Interstate is a solid company to rely on.

Outstanding help and service. We were in a pickle and they helped us quickly and efficiently!
So glad years ago we switched to them and they never disappoint! My wife and I thank and trust them completely!!! Stephen Speck

Very nice employees, poor execution all the way around. Request was to fix AC, somehow my condo was significantly hotter after service. Would not recommend.

The temperature in my home was hovering around 71 for a few days, would not get colder. My Nest thermostat was offline with clear issues. Requested service, was told a Rep would be there later in the day to fix. I was blown off with no call back. Then a holiday, on day 3 I called and was told the rep would come in the morning. After 40 mins of “work”, I was charged for 2 hours per the rep. Not sure how the math works on that as I never received a receipt/invoice. Upon completion the temperature slowly rose to 79 degrees. I called at 3pm for additional service and was told that someone would be out to fix. I called back at 4:40pm for an update & spoke to the overflow rep. He told me he would contact a Rep & get back with me. $290 later and after my family sweat all night, I’m still awaiting a call back and an invoice. We went on vacation the next day, luckily. I will call another company who knows what they are doing.

Everyone else in my building AC is working except mine. Very friendly people, very disappointed.

Way over priced. They made sure my heat pump and emergency heat was working. They were there for 30 min and charged me $420. They never discussed the price until the job was completed but a ball park price would have been nice.

The guy was cool and did show up on time and did everything I asked but way over priced.

I have been using Interstate A/C for many years for heavy industrial HVAC/R. In a food facility, we need dependable, effective help. When they are dispatched, help arrives. We really appreciate Jay Parks, his knowledge and abilities to pull us out of a mess and get us back on track. He shows up with the tools he needs and the knowledge to back himself up. I highly recommend him for any need you may have whether its cooling the atmosphere or getting difficult chillers back online. We appreciate the things he does for us going beyond the normal hours to get the job done! Definitely a trooper for the ones in need!

I received the services one day after I contacted Interstate AC, meaning that scheduling was done in ways to provide the service fast. The contacts were easy. The fee of $150/hour was too high though. The explanation for the high fee was that it had to be that high because of type of building in downtown Nashville, which demands time to access the unit, parking expenses, difficulty accessing the equipment to be serviced. The technician was very effective and professional.

Ben Taylor came out today to service my 2 units. He was very courteous and knowledgeable concerning HVAC systems.
He explained the condition of my units and answered all of my questions in a professional manner. I’m sure he is an asset to the company.
I have been using Interstate for several years and bought a new unit from them as well.
Always receive excellent service from the customer service department and the techs!

12/3/24. Woke up to the house temperature dropping this morning. I’m really happy Interstate could work me in so promptly. The Serviceman arrived by 9:20 and had taken care of the issue by 10:00.

8/1/24. The Interstate Serviceman arrived promptly. He discovered the broken part and replaced it quickly. It was 95° in my house and miserable. I really appreciate how he handled the problem. Thank you!

It’s always a pleasure doing business with all of the people at Interstate! They respond in such a timely and professional manner. Always ready to help me understand whatever our situation is and quick to make sure we’re satisfied with the repairs.

Sent a tech out that identified the issue but no one ever bothered sending a quote. Wasted everyone's time and lost business. Another company came out the next day and fixed the issue immediately.

Edit company reply: That is not true. My name and business card were given. To the tech and over the phone twice. You needed my info to get here also. Let's not lie about it.

Imagine having to announce all of your political feelings on your work vehicle. Like a teenager. I mean it's your freedom to do so. I personally like it when hate mongers label themselves so I can see them from a distance. Not a Biden fan myself but it takes a real low level thought process to just have to tell the world how bothered you are while you're on the clock.

I have used these guys multiple times and have always been 100% satisfied. Joey Ross has taken care of us twice in a row now. Very kind, courteous, and professional. Would recommend this tech and this company 10 times out of 10.

Same day service for our home. Brian, the technician, was wonderful. He diagnosed and repaired the problem in a short amount of time. Our home was cool again just a few short hours after we noticed a problem. All of this on a 100 degree day! Well done Interstate. Well done Brian.

My daughters heat went out during a cold snap. As busy as Intersate was they promised to get there on the same day. As promised they arrived at.3pm and quickly fixed the heat. They couldn't have done a better job and Tommy the Service Manager was totally involved and called me to inform me.of their findings. Highly recommend this company.

Justin was an amazing tech...kind, personable and got the job done with a smile...highly recommend.

Had two other ac company’s come out and both had no clue what happened and one even tried to sell me a new unit! Called these professional men and women and they came out in a very fast manner. There technician ran multiple test unlike the other companies that just shot from the hip and guessed . I spoke with the owner Tommy personally and her took very good care of me and my family. forever grateful for these honest men and women. They saved us 9k because they actually care about their work and done their jobs to the highest quality . Thanks again ! 10/10 would definitely recommend and I will be a life time customer forsure !!!!!!

Worst customer service. They have came out over 5 times and never actually fixed the problem we were having and then foot us with a $7000 bill. Would never recommend