HVAC reviews in Smyrna, Tennessee

I have always had a wonderful experience with Ashbusters. They are very polite and they treat my home as if it was their own. They are thorough in their problem solving and cleaning. Both Bobby and Chad have serviced our gas fireplace. They are both well trained and do excellent work. I will continue to use Ashbusters in the future.

Amazing experience! We had another company in the Murfreesboro TN area quote us 1.5 times what Ashbusters did, as well as tell us we needed a chimney cleaning that we did not need. Ashbusters was easy to work with, highly communicative, and had excellent customer service. Our technician Eric J. came early (after confirming it was ok), which was refreshing. He was thorough and professional but so friendly! We have our chimney people for life now!

All work was done efficiently & our new gas logs look & work great! We would definitely recommend Ashbusters & the installer Matt.

I would give them more than 5 stars! I’ve used Ashbusters over the years and they always do a great job and are professional. This time they hit a glitch due to the way the builder installed or incorrectly installed the dryer vent. They were diligent and properly reinstalled the dryer vent! It’s like I have a new dryer. Highly recommend this team!!!

Chad King with Ashbusters was scheduled to check and clean our fireplace between 8:30-12:30, and he arrived at 10:50. He was careful when entering our home by covering his shoes and putting a quilted tarp down in front of the fireplace to protect the carpet and the hearth area. He immediately began checking and vacuuming the entire fireplace area. After he was finished, and the fireplace was all back in place, he cleaned up, took all his tools and equipment out to his vehicle, and came back in to make sure I was able to start the fireplace and knew how to operate it. He did a great job and is an asset at Ashbusters!

Friendly and surprisingly fast. Thorough cleanup inside and out . Kudos to your metal work ,the cap has nice tailored look and good tight lip overhang .both guys were just pleasant to do business with … and as the matter of’coin’ always does matter your competitor wanted $4875 for the job y’all did for $2223.00 -grateful

Carlos was fantastic! He went above and beyond providing great customer service. He did a great job repairing our chimney. He was prompt, courteous and thorough. We have used Ashbusters for several years now, and Carlos is the best!

Had a great experience with Ashbusters! They were able to come by same week during their busy season and Brandon, our technician, taught us everything we needed to know about our gas fireplace in the home we just purchased. We still need to order logs but they were able to put in new rocks and change out our gas hookup for us. It lights up with a remote now which we love! Thanks, guys!

Very deceptive operation, top Tech's that know very little about systems put out lies. The management needs human relations guidance and overall they fail as leaders guiding others.

Mike Stinnet is the best. Solved my problem without a waste of time. Very detailed and methodical on his approach to solving problems. A pleasure working with him and his team. Will definitely use them in the future,

Polite and professional!

Give us a try, you will not regret it! I personally guarantee you will not find another company that cares for your business, equipment or family needs more than us!
Quality services, affordable pricing, and all backed by our service guarantee!

I have used CSI since the Nashville location opened! I have been in the restaurant business for over 26 years and never once had the pleasure of working with a company as well put together as CSI. The techs are well knowledge and prompt with follow up. If you are looking for an honest and trustworthy company look no further! Trust me we have done the service repair shopping for you in middle Tennessee!

If I could have given them a 0 I would have. This is the worst Company! They never show up as scheduled. When they do they never have tools or equipment to do the job. They tell you they will be back the next day and here you are calling all day to get some answers!!! My 2 ovens for 2 schools are not installed yet on this Wednesday before Thanksgiving and I have to feed kids come Monday!
Stressed and pissed!!

EDIT REVIEW 4/2023- So immediately after I posted this a year ago, Pam the office mgr in Smyrna called and corrected our issue immediately once realized i was unhappy with service. She sent someone out immediately to fix our fryers. They came out after hours on a weekend and fixed our fryer so we wasn’t down causing a delay in customer service. I was billed for after hours but Pam took care of that as well. Not only did the company correct the issue immediately but later executive from company visited numerous times unsuccessfully cause I was off. The company didn’t give up cause they were never were able to get with me due to scheduling issues he was persistent to speak with me and make sure things were corrected. This is suburb customer service and concern for their customers and shows that every customer counts!!!

Very unprofessional and unorganized
They have home office in different state making appointments that local office cannot provide. Waited 3 days for a technician only to be told they are on a 4 day wait. Home office Shelly on 9/2 made the appointment for Friday 9/3 at 2pm no one showed. Spoke with another person at home office on 9/1 made appt for 9/2 no one showed that’s when I spoke with Shelly
When called to question why they are making appointments cannot be met, Shelia told me that she don’t know. Very unprofessional as we could’ve easily contacted someone else if they didn’t or couldn’t come out. Definitely think there needs to be procedures on how to make appts when local office doesn’t answer. We’ve used this business multiple times and most times with no problems. But last few times we have had missed appointments and we had to call to find out why. Just really disappointed in service provided.

This company's service worker failed to deliver even the most basic level of competence. The worker dispatched to repair our equipment was apparently more interested in milking us for extra money by purposely prolonging the job, given that the company's billing is hourly-based. We advise against utilizing their services, as it would be more cost-effective in the long run to simply purchase new equipment than dealing with this company's subpar repair work. Their lack of professionalism is nothing short of appalling.

i have dealt with this company 2nd time and I was in doubt if they are going to send some tech who just sit and milking for the hours and the money.
But this time they send very excellent and phenomenon tech name Byraon Parker I would give 10outof 10 who is very outstanding tech I ever met from this company. HE was very quick to know about the equipment issue and gave me all the details about his diagnostic. what went wrong wand what is solution. i was impressed the
I Highly recommend Byraon Parker. if you want professional and knowledgeable tech. If I have to call for service again, he will be my tech for this company

I am a realtor and found TMC to service my personal rental...I have had nothing but great service from them. Highly recommend!!

Marcus was very professional and polite. Welcome here anytime to service our units.

THE ABSOLUTE WORST A/C COMPANY I'VE EVER COME ACROSS! THEY ARE SLOW AND INCOMPETENT. WARRANTY IS ON THE HVAC SYSTEM AND ONE TECH CAME OUT AND COULDN'T DIAGNOSE THE PROBLEM SO THEY ARE SENDING ANOTHER TECH OUT TO LOOK IT. ARE YOU KIDDING ME!!!!!! IT'S HOT AS HECK AND YOU CAN'T FIGURE OUT WHAT'S WRONG WITH THE UNIT!! NOW I HAVE TO WAIT ANOTHER 6 DAYS SO YOU CAN SEND OUT A MORE "EXPERIENCED" TECH BECAUSE THE FIRST ONE HAD NO CLUE!! NOW I HAVE TO WAIT BECAUSE IT'S UNDER WARRANTY AND YOU CAN'T GET MONEY FROM IT. SO YOU GO WORK ON PAYING CUSTOMERS HVAC SYSTEMS SO YOU CAN GET $$$$. MAKES NO FREEKIN SENSE. BEWARE! CHOOSE ANOTHER COMPANY THAT CAN GET THE JOB DONE BECAUSE THIS COMPANY (TMC) CAN'T!!

Everything was great except what I thought was a bait and switch. Unit quoted was NOT available. Had to spend $200 more than quoted. I did it but felt "succorded " into to it.