Appliance Repair reviews in Addison, Texas

Awesome staff!

Love them

Very expensive, they will kill small business. Don’t call them .

Insanely rude and unprofessional staff. Never again.

This company is a complete disaster

I have been a steady customer for years and they continue to let me down on a regular basis

They are busy expanding their territory, but fall short When it comes to dealing with their current customers

Your truck has been outside of our house for two days in Long Island, New York. Are you trying to look at my turbos? Don't look at my turbos! Happy New Year! Cheers.

Recommend them highly for any appliance repairs.

Great service! Jason was awesome!! Quick, friendly, professional!

They are very prompt and professional!! They did a great job Fixing my dish washer!! I will call on them again!!

They couldn’t fix my washer, ended up charging me over and over again and when I called to get my money back, the rep cursed me out and hung up. Called back to complain to a general manager and she said she is the manager and then hung up again. Don’t ever try to get things fixed through them.

Very quick and efficient. Andy fixed my subzero refrigerator and my central vacuum. All in the same visit. Thank you for an Awesome job!

This company was a failure on multiple levels:
1) Incompetent technician--literally came to my house and started googling the problem I reported on my fridge so he could see what to investigate. The initial proposal for repair was for 3 different parts, for over $800. I fixed two of the problems myself by ordering the part online for $20 and following a couple of 5 minute google videos. When I asked for a different technician to be sent to fix the 3rd problem, I was told "that is the only technician who can go to your area".
2) Very poor communication--told a part would be ordered, and it wasn't ("we didn't know what to order"). I was told "we tried to reach you" (they had my cell phone and email), but the reality was that they didn't.
3) In the end (after more than 1 month of haggling and nagging them and trying to get the right part ordered and get a technician to do the job), they called to inform me that "we no longer wish to service your fridge".
4) Terrible customer service

I am sure this company has written me off as an 'unreasonable customer', but the reality is I am a very reasonable person, who had a reasonable service order that this company could not fill.

Wouldnt even give one star. We bought a display for our oven/microwave after one month it ceased working, guy came out last Monday, very flippant attitude and said part was discontinued, and didnt know what they could do, would speak to Manager, 10 days later-and after calling every single day, just to be put to answer machine, with no call back, we still do not have a working cooker/microwave. I have a family to feed and cook for, this is extremely not acceptable. My advice - BE CAUTIOUS, you may never get any response and no resolution to fixing a part they supplied. From a very unsatisfied customer.

I was grateful Appliance Champion could get to me so quick! Especially right here at all the holidays! Great customer service and very professional! A job well done , I would recommend them anytime.

These people came out in January to repair a double oven,took 2 weeks for them to get the parts and replace. I found out later I paid about $200.00 more than a reputable company would have charged. Had same problem in August of this year,called Appliance Champion to fulfil their warranty. They came out on August 28th without parts to do the job. Came back next day and then informed me it was not just sensor and board,not sure what to do. They would call Bosch,2 days later I had heard nothing,started calling to speak to Rob,Rob was never in,Courtney said she gave him a message every time I called. Called agin Tuesday September 4th,Rob has still not called. My oven does not work,Appliance Champion refuses to call and tell me what they are going to do to fix it. I'll say again this is "warranty work",they are supposed to be certified by Bosch.

The technician Andy was on time and well equipped for the job! He was nice and very informative throughout the whole process. Very knowledgeable, as a woman I was scared I was going to get taken advantage of not knowing anything technical but it was absolutely the opposite. He made sure i Understood the whole process. He even had all the parts on his truck to fix it immediately. Wow what great service! I'm so pleased with this company and service they render! I am keeping my old washer and dryer and will use them again when necessary. Oh and they also offer a 1yr warranty on there work! 👌

Very professional and courteous staff with excellent communication skills. Fast appointment was scheduled and even arrived early. Very knowledgeable technicians who are also very courteous and helpful. I highly recommend this company for any appliance issue you may encounter. I wish all contractors were as committed to top shelf customer service as Appliance Champion. A special attaboy to Trenton who was my tech that installed my above stove microwave oven this week. He went above and beyond to get it done in one trip and did a great job! Cleaned everything up nicely before leaving too.

Billy is always helpful, thoughtful and provides great additional information to help maintain my appliances! Prompt service with a smile!! I highly recommend.

The visit from the Appliance Rescue Service technician was fantastic. He was on-time, professional and friendly. I'd expect this of any technician, but what set him apart and makes this a company I recommend was his terrific customer service. After looking at the washing machine, he gave us some best practice tips for the machine. But he didn't stop there. He spent a few minutes going over all our major appliances, giving us things to look out for and tips for better utilization.

His customer service was wonderful and I couldn't believe he'd take the time to not only take care of what we needed done but to also give us usage tips for all the appliances. Job well done!

Billy was great. Gave us a heads-up text that he would be arriving in 20 minutes. Seems minor, but when you have 4 dogs that act as a 5 minute doorbell it allowed me to get them outside prior to his arrival. He was thorough with his analysis and explained in detail the issues and how we should resolve them. Highly recommend Billy and Appliance Rescue Service. Thank you!

Wonderful experience from Appliance Rescue Services. Mike was professional & on time. He fixed my refrigerator in about 10 minutes at a reasonable cost. We absolutely will call Appliance Rescue for our next appliance repair.