Reviews of local pros in Addison, Texas

Diamond was our technician today (3/7/26) and from the moment I opened our front door, he was smiling and friendly. He explained everything he was going to do and then professionally mentioned that there may be options he'll advise depending on the current condition of or carpet. I accepted one option but not the other and he handled it with grace and acceptance. Once done, he walked me through the areas he cleaned and the result was impressive. The pricing was fair for the work done and I decided to tip him because of the good experience. My wife scheduled them before and this was my first time home when they arrived. I can appreciate why she keeps using Zerorez!

Rooms look good and was done in a timely manner! Tech did great job!

Outstanding rug cleaning service. Burt was professional, friendly, and explained the whole cleaning process thoroughly. Burt also arrived within the said window of time and texted with appx arrival time before showing up. Super happy customer here. Will definitely be using Zerorez again in the future.

GREAT price for the service! Michael was so quick and did a great job. They are always running specials that make it easy to add on every carpeted room.

Alberto explained the process and gave good instructions regarding care after cleaning. He was very thorough in the cleaning process; our carpet looked great! I would use zerorez in the future and request Alberto Gamero!

They were great. I got scheduled quickly. Very professional calling ahead to give a heads up. Great cleaning job on my couch. Would recommend.

The tech Diamond was very professional and went over all the details of the service. Evaluate the rooms and then talk to us about the service required. Diamond was extremely very helpful and knowledgeable about his work. He was a very friendly and very polite person. Our rooms are in great shape again. Thanks zerorez much.

Dee did a great job! He was very friendly, patient, and took the time to answer all of our questions. He explained the process clearly, offered helpful options, and gave honest advice. We really appreciated his professionalism and attention to detail. Highly recommend Zerorez and Dee’s service!

The entire process was amazing. From calling and making an appointment to reminders being sent and instructions on how/what to prepare your carpet for Zerorez to deliver a wonderful experience. Jaime was awesome. He called 30 minutes to his arrival. Walked through the house to undressed what rooms were to be cleaned. The entire process took about 45 minutes. Then he reminded us the drying time.

Carey did an awesome job, was very friendly, what amazing is our old carpet looks brand new again.

My tech Joe was so polite and professional. He came earlier than scheduled, which was great! He explained everything and got right to work. I would recommend him to everyone.

Great communication and excellent service!! Got rid of several stains.

Tristin was the best. Professional and knowledgeable. First class. I already have a friend next week calling to request him. Not the least expensive but definitely the best.
He did A/C and dryer vent.

Outstanding carpet cleaning in our home. Professionalism was outstanding. Experts at the job. Answered all questions. Will definitely call on them again.

Great company. Friendly staff. Alexander and Xion did an awesome job. Highly recommend.

Wonderful experience! Eternally friendly, knowledgeable, and thorough. Paul and his co worker were exceptional! Will definitely use them again.

Great work with on time and informative employees.

The cleaning overall was good, but unlike what their advertising says makes them different, the spots DO come back within a few days —-or at least many of them do. I also wonder whether the urine smell protection, which drove the price over $500, was even necessary.

They were quick, on time, very reasonable for price, and even the basic services removed the majority of stains. Would recommend and use again. A great value for the price!

Tristan was great! Very professional and efficient.

Today we got our air duct and dryer vents cleaned out. I was able to see before and after photos and was pleased with the overall service!

We have hired Zerorez in the past and had been very happy. Today we scheduled the 3 room special and added a hall way for total of $150. I visited with service tech on the phone the day before and discussed a few pet spots and she told me those spots would an additional charge and how that would be addressed. Phone communication was great and today’s Technician called 20 min out and arrived early, friendly and professional. With our black light we showed him the pet stain concerns in each room after our daughter visited with her dog . We told him the upstairs carpet is under 2 years old and has upgraded pet pad backing . No one is residing upstairs so very low traffic . Downstairs master bedroom carpet is 8 years old but also has pet pad below. He noted the spots and I left to go to an appointment while husband remained at house . About a hour later I got home and technician was already gone . Total bill was $399. Additional charge of $70/room for “odor topical treatment “about 3 pet spots in each room. Our concern now is all the spots (none are huge) are still very visible with black light after cleaning and “pet treatment “done . My husband pointed this out to tech before he left. We’ve had pets over the years in other homes and a rental property and had other companies professionally clean and after they left no black light was detected. Perhaps this will fade in a few days and if so I’ll update review. They do offer a 30 day satisfaction guarantee so may end up calling them back. For now , If you want pet stains 🫟 undetectable , especially if selling or renting you may want to consider another company.