Reviews of local pros in Amarillo, Texas

He came out and explained all what was the issue with our HVAC at the time. Fixed the issue and even told us how old our unit was. Will be using TH&A for any issues going foward. Wish him well going foward in his journey of starting out on his own. Called him back out as I had a additional issue with my line leaking. He got right on it and did an amazing job!

Best customer service ive had in a while! They were very knowledgeable and so kind when i had a million questions. I was also pleasantly surprised by how affordable it was. I will definitely be referring them to friends in the future!

Huge thank you to Preston for coming out on time and being so helpful and kind. Thank you to the team for being honest and as well as taking the time to educate me on how to keep my hvac system operating in top shape. I absolutely recommend them and will be using for all future hvac needs. Taylor also took the time to talk to me about my specific hvac needs. Just a wonderful company all around. Thanks again guys!

Tactical response was very prompt and accord, they diagnosed the problem quickly and resolved it

Called not expecting to get a same day appointment but they came within a few hours. Fixed my air conditioner. Taylor and Matt did. an excellent job.

Preston came out about a week ago when air conditioner went out. Ended up being a blown transformer and the communication wire was messed up. Had another incident yesterday when A/C went out and Taylor came out and fixed it free of charge. Laid back guys. We definitely need more customer service like that in Amarillo. The saying here from everywhere I go is “It is what it is” but with these guys they go above and beyond to make sure you are taken care of.

Taylor was very thorough when explaining any issues, I've used him for my real estate transactions and I will continue to do so. Very reasonable and doesn't waiste time or my clients time! Great job!

We were having issue with noise being produced in our vents so we called Tactical Heating and Air. They got us on the schedule within two days and were able to fix the problem in short order. I was given videos of what they adjusted and how they fixed the problem, and they walked through some potential issues on filter buildup with my wife. They showed up exactly on time and resolved the whole issue in about 30 minutes. Incredibly friendly and professional, I would absolutely use them again in a heartbeat.

Short story. These guys are amazing, they treat you like a human (no matter your gender). They work fast & they work well.
Long story. Our heater quit working on a 17 degree weekend, I called another company (one toward the top of googles suggestions) & they came out, they told me we needed a whole new circuit breaker, that there were none in town & it would be 4 days until one came in & they could install it & it would be $750 to order (I’m pregnant and we have 2 small children… 4 days in a 50 degree home wasn’t going to cut it) So, I called ever heating company from the top of googles suggestions to the very last one. Each person I called said basically sucks to suck hope it gets working, until I got to the last suggestion.. Tactical… I gave the same speal about needing a new circuit board, they said there’s none in town, do they keep any on hand, blah blah blah… he not only explained why no one keeps them on hand but gets them from a warehouse but said hey, tell me what’s going on, & offered a second opinion only if I was interested. They came out 2 hours later got in the attic and said we think it’s something else let’s try and fix it this way, which they did & got it rolling. In the night it stopped working so I texted them and said hey it’s shut off again could you come see what’s going on, he said I’ll be there in 2 hours, came and said it is in fact the circuit board & that was confirmed because the part was brand new and still sending error codes, but he called the warehouse and there were FIVE in stock & they were HALF the price I had been told by the first company. He had it picked up, installed and running in an hour.
These two men were both kind, well spoken, explained things without belittling, and stood behind their work make sure that we had a running heater one way or another.
I can not sing their praises enough.
10/10

Quick to come out give good service nice and friendly would highly recomend. Danny Butcher

They were very good in responding to my call for help . I was traveling through Amarillo and my air conditioner stopped working I gave them a call at 8:00 am Saturday and they came to my Rv park within a hour and half had the part installed it and all was good. I would recommend them to anyone .

Tactical Heating and Air provided an outstanding experience from start to finish. They arrived promptly and kept great communication about their arrival time. Taylor was extremely informative, helpful, and quickly diagnosed and fixed the issue in just 10-15 minutes, and can’t beat their pricing. He even followed up the next day to ensure everything was still working smoothly. I truly appreciate their professionalism and customer service—highly recommend this company!

Tactical Heating and Air truly came to our rescue when our air conditioner broke down. They arrived right on time and managed to fit us in within just an hour of our call, which was such a relief during a stressful situation. The team was incredibly friendly and attentive, taking the time to explain everything that was happening with our system. They even made sure to clean up after the job was done, which we really appreciated. What impressed us most was how affordable their services were compared to other companies we've encountered. We’ve definitely found our go-to service for heating and air, and we’ll be returning customers for sure!

Impressive service! Shirt wait time, had same day service. Fixed my issues on the same visit with perfection. Thank you for the great service!

Preston and Taylor went above and beyond to get heat restored to our home. They worked with our schedule, and they came after hours to complete the work to ensure our home would be warm for the cold weekend!

Gary's is the best!
Our tech Lundy was very professional and friendly!
He got our unit working quickly!

The Gentlemen from Gary’s Heating and Air were all respectful of our Home!! Absolutely Professional In The Explanation of What Is Best for Our Home Definitely Full Of knowledge in The Unit We Purchased!! We Recommend Them Highly Look Forward To Working With Them 👏🏻👏🏻

I just had my annual inspection and servicing of my central heating and air conditioning systems. My technician was Isiah, who arrived right on time, was very polite and professional, and worked quickly and thoroughly in servicing my HVAC. I’ve been with Gary’s Heating and Air Conditioning for years and have complete faith in their care and management of my units, which they installed, new, in 2022. I highly recommend Gary’s to anyone needing HVAC installation or repairs! And many thanks to Isiah who always gives his best and does such a great job!

First time using them, they came out the same day that I had notified them on the web site. We were out of town and I had my brother over there and meet them, as far as I know quality work and quality service, a little pricey, but I guess that’s what it is now. Previous company had put too much Freon in it and he had to discharge the excess into another tank and we replaced the rusted out box that is attached to the house from the compressor outside.

Dustin was awesome!! Went above and beyond to help out. Very professional in going over what was needed and other things that could use some attention as well. Will definitely continue using Gary's for all of my AC needs in the future! Thank you for being timely and your honesty.

Michael is a very friendly, respectful young man that displayed excellent communication skills. He let me know what he was doing and why. At the end he explained what he felt the problem was and gave options.