Constraction reviews in Arlington, Texas

I usually don’t put reviews but this experience forced me to write. This company has no professionalism towards the customers. I got them to fix my dishwasher through landmark home warranty company. After 17 days I am still waiting for the fix. The most irritating parts is: No show of the technician after the scheduled appointment. no communication about anything at all. You have to call to find out what happened and reschedule which also they don’t do at that time and told that they will call back but no call back at all. It has been a very frustrating experience so far.

Strongly not recommend this company to anyone.

If you see this company on your warranty call, ask for another company DO NOT USE THEM. Extremely unprofessional!!!

I had 3 kids with me and ask them to precall me before coming and when they arrive. Also I call me when they receive my message.

The front office NEVER answered my many phone calls.

Never heard an answer from them until they were at my front door. Window of appointment 11am to 3pm. They arrived around 3:10pm.

The man came in and never provided a name. I was so distracted by my kids I never got a chance. Showed him the leak. He asked for me to go up stairs to flush the toilet. Did as I was told.

Came down and he asked if he can put a hole in the celling to look at the leak better.

I told him he needs approval from my warranty company. He said he will need to write a report then come back. I called the insurance earlier that day and they told me the company can call and get the approval while out on the call. I told him this information and he said that is not right and haven’t heard of this.

He said he would need to talk to the front office to see about it and will be right back.

A few minutes later I looked outside the window to see if he was coming back in and he was GONE.

I will also be filling a report with the BBB when I have a chance.

End of last year, I had Durham come out on behalf of my home warranty company. I had a leak on the kitchen faucet underneath. Nothing else was wrong. The first set of guys who showed up, who still are with the company currently, couldn't fix the leak without getting a part, but in moving and unscrewing the faucet the tools damaged the faucet to a truly unrepairable state. I asked "why did you do that" you don't have to damage the faucet to remove it. Well, it is what it is. I knew my warranty company would not allow this faucet to be replaced, but the first guys said, don't worry, it's gonna get replaced. Landmark did not approve the faucet replacement. A fix, sure, but not to replace it. The manager Michelle, she deserves the five stars here. She sent a 2nd and DIFFERENT crew, that had more years experience, Lester and Osmany who I recommend come out, she had them buy a new upgraded even, faucet and replaced it, I'm sure, at their cost. The 2nd crew did a great job replacing, stopping all the leaks, replacing the garbage disposal too! I now have had a 2nd issue with a toilet in 2020, they fixed it quickly, and I specifically asked for crew #2! Thank you for fixing the first issue and doing a great job round 2. I appreciate the excellent customer service. But, with landmark warranty.... know they won't approve the "entire purchase" be aware with your own warranty company's.

Do not use Durham Contractors, LLC, for your plumbing needs. They are absolutely horrible. Our home warranty sent them to us. We were charged $65. The tech did absolutely nothing, they didn’t use leak detection, they issued no paperwork. We called Michelle (she answers their phones) and she was so rude, she hung up on my husband when he asked her why was the tech here if he could do nothing and not even use leak detection. My husband said I’ll cancel our credit card payment, you are not going to charge me for absolutely nothing, not even a diagnostic report.” I was so furious I told the tech he better look for another company to work for because word needs to get out that Durham Contractors just takes money and does nothing. They need to be out of business. Read their reviews, there overall terrible.

DO NOT USE THIS COMPANY!! I don't know if they just don't like doing warranty work or something, but they were happy to come out and take $75 to poke around, not find a leak, and said they'd come back for another test. Said they needed approval from the warranty company to continue and then totally ghost me for a week. While water continued to seep up through the floor and spread throughout my dining and kitchen to a new room causing further damage. I called every morning and afternoon. Left messages in the am about how the warranty company had pre-approved up to $500 worth of work. Called each afternoon and got "mailbox full" recordings. Obviously they were getting my messages each day. I feel like they are scamming warranty calls and making a quick few dollars for the inspection. Reporting to the Better Business Bureau next.

This is complaint for Durham Contractors as well as my home warranty company or whomever failed to communicate the procedure between those two.
My home warranty sent a technician to fix water leak. They could not identify/locate the leak. Then they asked if they could make a hole to identify the leak. Probably my fault here is to assume they will patch the wall once they are done. They, again, could not find the leak. Then they tried to leave without patch the hole. When I complained about not patching, they insured me that my home warranty company will send another people to patch and there will not be additional service call charge. 4 days later, I did not hear anything from neither home warranty nor Durham Contractor.

Normally, I do not write reviews, but after all the negative reviews on this company I did not want them in my home. Home Owners Warranty sent this contractor out to the house, the experience with the warranty company left a bitter taste in my mouth, but Durham was very professional and went above and beyond what they were required to do!
Apparently, I did not select the right reason for requesting the work order (because none of the reasons on the website correctly matched my experience, and warranty company did not read the notes). The contractor showed up thinking I had a toilet that would not flush. At first they said there was nothing they could do to help me since I did not have a clogged toilet. The contractor was cool under pressure and handled my frustration well while I got the warranty company on the phone. He fixed 2 slow draining sinks and diagnosed the problem with the toilet even though it was not on his work order. Warranty company created a new work order to resolve the problem and I had to be put on the schedule for the issue to be resolved. They made a second trip out to the house and again went above and beyond to be sure I was taken care of. I would definitely recommend the company!

Durham recently replaced my hot water heater, and I can't remember having a better experience. They were prompt, courteous, patient, knowledgeable, and took a true interest in getting the job done right. What's more, they were genuinely concerned we were without hot water, and worked their schedule to get it fixed in a timely manner. I dealt with the owner and a lady in their office (can't remember her name) and they were both awesome! I have already recommended Durham to my neighbors and will continue to do so every opportunity I have. They deserve 5 stars at the very least. Thank you, guys!

Submitted a claim and had them come out to do service for a hot water heater through CHW where they needed to replace the water heater. After three weeks of not having hot water and their inability to respond via email, text or phone directly with me and through Choice Home Warranty (phone number does not work on their website). I have had to go back through the warranty company to get this re-assigned and go through the entire process again. This was also after I paid Durham $65 to come out. Do yourself a favor and go with someone else. They don't deserve your business. After rescheduling with another contractor it was replaced within 3 days.

Update: The owner's response is completely false. They would not return my calls and even CHW reached out my behalf to them to get it scheduled and approved authorization. After they were ignored they kindly got another contractor to do the work.

Me too but I

Schedule their appointment with Alec but they never show up. Quote me 500$ for replacement a bathtub spout and water valve replacement. Didn’t call to let me why they didn’t show up.

Best plumbers!! Called and they were there within an hour. Got the job done and were reasonably priced. Professional, on time, cleaned up after themselves, highly impressed. Would highly recommend.

Had my utility room moved into my garage. The original area was on the second floor. The guys plumbed the old utility to convert into a 3rd full bathroom .. they plumbed the garage to set our washer and dryer in that new area. We were very pleased with the results.

I have used Caliber plumbing for many years now. Alec is a master plumber and the best in the business. He has advised me and saved me tons of $ over the years when others wanted to take advantage. I highly recommend Caliber for all your plumbing needs!

Cris and his team did a great job with my home remodeling. Highly recommend.

We are so impressed with the kitchen remodel Southern Home Remodeling completed for us! We’ve been wanting to update our kitchen for years, and we’re so glad we chose a team based right here in Arlington. They were incredibly professional and really listened to what we wanted.

The whole process was smooth from start to finish. Since we live just off Poly Webb Road near Richard Simpson Park, it was a huge relief to have a local contractor who was always on time and easy to communicate with. The craftsmanship is excellent, and our new kitchen has completely changed the feel of our home. If you're in the Arlington area, especially near the Lake Arlington side, definitely give them a call. Highly recommended!

I am absolutely thrilled with the transformation of my master bathroom by Southern Home Remodeling. We wanted a complete, spa-style upgrade, and this team delivered beyond our expectations. They were so easy to work with and kept everything incredibly clean, which I really appreciated.

It’s hard to find a contractor who truly understands high-end finishes, but they nailed every detail, from the tile work to the new vanity installation. Since we live right by Southlake Town Square, it was great to find a local professional who respects your time and your home. If you're looking for a top-tier bathroom remodeling contractor near the Bicentennial Park area or anywhere in Southlake, I cannot recommend them enough!

Southern Home Remodeling helped me repair my kitchen sink after I had a leak. Their team is very punctual and knowledgeable.

Kilgore is a fantastic company that is a pleasure to work with!

Excelente

Fast and nice