Chimney Sweep reviews in Austin, Texas

I highly recommend Atlas Chimney. Chris is very professional and helpful. He explained what he was doing and answered my questions. The process was very clean and efficient. I will be recommending Atlas Chimney and Chris to my friends, family and neighbors.

We have had our chimney swept and serviced by a couple of other companies. We were looking for a metal cap, and Atlas thoroughly inspected our chimney and noticed a few problems. I am a Texan, so when it gets “cold” I use the fireplace; and safety is paramount. So we had to have our firebox and flue replaced, and added the metal chase cap. The fireplace is stone so they had to remove the back for the new firebox.
We have a dog that loves meeting new friends, and Brian instantly bonded with him. Chris and Brian exceeded our expectations, and in the future we will most definitely be using them.

Very professional, friendly service. I will never let my chimney go more than a year without cleaning seeing how much can accumulate in the flue. Quick, efficient process and they were diligent to contain the soot that was being knocked free.

Chris was available on short notice, and quick in diagnosing the issue. I felt the price was fair and believe the quality of work was good. I would recommend him to a friend.

I highly recommend Chris Hess and Atlas Chimney. He came to help with our dryer vent, was quickly able to diagnose the problem, was efficient and helpful, answering all our questions. Hope to not need him any time soon but will certainly call him first

I could not be more pleased with the work that Atlas Chimney performed on my fireplace. Not only was he kind enough to come out on a Sunday, but he took the time, after their thorough diagnostic tests, to walk me through the ins and outs of my fireplace. I asked a ton of questions that all received thoughtful answers and not once did I feel like he was in a rush to move on to the next appointment. I am now confident that my fireplace is safe to use and I will not hesitate to call Atlas Chimney when it is time for the next evalauation. If I could give him more than five stars I would!

Chris came out and spent literally 15 minutes at our house and charged $220 to do nothing! Please do not waste your money and call someone that cares. He said there was nothing wrong w the chimney, ran a couple tools up there, didn't clean up and never tried it to see if it worked- he's gone and we are out $220 so "he can pay for his 40k van" --- so disappointing!!!

I almost never post a review (good or bad), but my experience with Chris and Atlas Chimney was so disappointing and frustrating that I feel I must. On January 2 Chris returned my call, and we scheduled a repair for January 10 at 9:00am (his first available day). I texted him a photo of the problem, and he texted back that they could fix it during the appointment--no problem. On January 9 I called Chris to confirm the appointment; he assured me it was on their schedule. My husband and I drove 1.5 hours to arrive at the house at 8:30am to be ready for Chris's arrival. By 10:30 no Chris & no contact. Between 10:30 and 12:00noon I tried to reach Chris multiple times by phone and text--no answer, no reply. At 12:00noon I left a message that we could only wait there until 1:00pm, and we would have to leave if no one showed by then---which we ended up doing. A totally wasted morning and part of the afternoon; 3 hours' of driving; and we still had the problem. I never heard from Chris at all that whole day or evening. This morning (January 11) I received a call from Chris...but he didn't realize it was me who he was calling; he thought he was returning someone else's call. He listened to my frustration; he apologized by saying they had equipment problems yesterday; and he offered to try to make things right. But I told him that the lack of response all day yesterday was inexplicable & inexcusable, and that I had no confidence that the same thing wouldn't happen again, and thus I was going to try to find someone else to do the needed repair. I have no idea about the quality of work he might do, but this awful experience with him and his company was my first, and will be my last.

ZERO STARS! Made an appointment for chimney clean and inspection. They were behind and couldn't do it on the day we made the appointment so Chris said he would be out next day. He text me he was on his way. Great news. Shows up at 5pm to my house, sees my driveway and decides it was too steep to walk down so he left, with a notification over text, which I didn't get because my phone was downstairs while I was taking care of my kids upstairs. Are you kidding me? Like other reviewers have posted he claimed he was "too old" to be walking down my driveway. Wow. How exactly do you inspect chimneys when you can't even walk down a driveway! Sounds like you need to retire. Lazy. Unprofessional. Embarrassing that you run your business like this. My money will go elsewhere, and anyone thinking about hiring Atlas Chimney should go elsewhere too, before your time is wasted.

We had a great experience with Chris at Atlas Chimney. We moved in to this house a couple years ago, but given the sheer number of other things that either broke or were already bad but missed during the home inspection, I'd been hesitant to use the fireplace until getting it properly inspected and cleaned by someone who specializes in such things.

Chris got here, checked over the gas loop, then inspected the chimney. After a few minutes, he called me over, told me things were in good shape and the chimney really didn't need cleaning. He reduced his quote to cover his time and the inspection without the additional cost of the cleaning. I always appreciate when someone is honest and doesn't charge for something I don't need, and I'd definitely call Chris again based on this experience.

Best overall experience ever. I diligently research needs, methods, pricing, and even folklore about services I have performed at my home. Atlas was the only certified chimney company I could find in the area, now I know why, I met Chris and (lets face it) I was watching carefully with high interest, hoping to not be rude or interfere. Every task performed and every question answered , confirmed my research to my satisfaction. In the end, I felt like it was me who passed the test. I got quality work done, but I actually had fun! Ill not put off this important yearly servicing anymore. You bet I will be calling Atlas Chimney again, and will refer my family, friends, and Colleagues.

I highly recommend Chris and Atlas Chimney. He is very knowledgeable and personable. He and his crew cleaned and checked out our fireplace after we purchased our home. They were efficient and cleaned our living room leaving everything just as they had found it. I wouldn't call anyone else if we need this service again.

We had another great experience with Atlas, and will be calling them again next year. It’s always refreshing to find someone you can trust, and who clearly takes pride in their work. They arrived on time, kept the house clean while working, and were friendly. We’re ready for another fire season:)

Definitely do not let this company near your home! It’s clear that they try to do jobs whether they know the right way to do them or not. We needed the correct dryer vent put on our roof and even bought the vent ourselves. For some reason this job took hours - they said because our roof was steep - but it's no steeper than most roofs and is only 1 story high. You'd think if you were an experienced chimney company, you'd be used to this. And I'm no roofing expert, but anyone can tell that they did a terrible, careless job putting this vent on. Just slapped some glue and shingles around it - then charged $350. I have tried contacting the owner with no luck. Chris, if you want to find a way to right your shoddy craftsmanship, I will happily change this review. But until then, everyone save yourselves, your money and the your home, and look elsewhere.

Owner, Chris Hess, and his assistant, Dimitri, were awesome! They cut-to-size and replaced my refractory panels in my outside fireplace. Communication was great and the cleanup afterward left my deck spotless. I highly recommend Atlas Chimney to everyone!

I called to schedule an inspection, I did not schedule with them. It was a poor interaction. When he answered would not say his business name, I asked twice, is this Atlas Chimney? He refused to say yes or no and hung up on me.

Chris and Brian gave me a good bid after assessing the repairs needed to the top of the chimney that had been damaged in a storm. When it came time to do the work it went off without a hitch because of the planning they had done. Work was completed in the time they said. Great repair, cleaned up after. Highly recommend them.

Chris did a great job! The interior dryer vent was clogged and he was able to clear it in no time. We originally thought we were going to have to buy a new dryer, but a little research and a great Pro, like Chris got us back on track. I highly recommend Atlas Chimney!

Chris is knowledgeable and definitely an expert in his field. He called me in the right amount of time for me to go home from work and he was there waiting on me when I got there. Took him no time at all to fully clean things up. I barely noticed him there as I took work calls from home. I definitely recommend him especially if you need an inspection. Thanks Chris. Will be sure to send people your way. Some of the best service I’ve had in a while for anything

Chris and his team did a great job of fishing up the fireplace and chimney in out house, built in 1939. We really appreciate their responsiveness and friendly and experienced service. I highly recommend.

Chris was very thorough, up front, and honest. The safety of my home and family was most important in his inspection and report. He wasn’t trying to sell me anything just gave me the cold hard faqs and allowed me to make the decision from there. Very impressed