Chimney Sweep reviews in Austin, Texas

Easy to make initial contact.
On site follow up appt done with 24 hours. Quick & thorough evaluation of fireplace & chimney with written report & estimate provided before leaving.
Info provided on what the repair would entail. Very polite, timely, professional. I trusted and liked Chris!

Chris and his assistant came out the same day. They were friendly and knowledgeable. The estimate was somewhat higher than a competing quote, but he returned well ahead of the date promised with the newly fabricated chimney crown. His installer did an excellent job and afterward shared photos of the important details. I feel good about their quality.

Chris has done work on two homes for my family. I will state up front that he is knowledgeable, experienced, and the work that he does is high quality. However, his poor responsiveness and lack of due diligence cause me to not recommend his business. On the first job, he rescheduled multiple times, often on short notice. However, the end result was good work. On the second home, he charged $200 for an inspection where he only looked up the chimney and said that it didn't need sweeping. It was a clear, sunny day, but he didn't bother to get up on the roof to inspect from the top (I did after, and saw something that concerned me). The chimney was also lacking a chimney cap, and he recommended getting one. Without getting up on the roof and confirming, he gave a measurement for a chimney cap. We bought one at the size he recommended, and it was wrong. We called and left several voice mails with him, but he never picked up or called back. So not only did we not get our money's worth on the inspection, we wasted over $100 on a useless chimney cap, and will have to get another one at additional expense. I cannot recommend using Atlas Chimney due to the owner's laziness and lack of responsiveness.

Chris and his crew arrived promptly and attended to my rooftop dryer vent first. We saw the lint blow out as Brian was inside at the dryer utilizing a leaf blower. Meanwhile Bradley attended to the chimney where there was a small creosote build-up. Chris and I had a great conversation while the guys were doing the work and I found him very personable as well as knowledgeable. Needless to say, I'll be calling them back in a couple of years just to be safe!

I just had my chimney inspected and cleaned by Atlas, I had the same done in 2020. This is the only company I will use or trust to maintain my chimney.

They show up on time, explain what they are doing and never leave a mess.

I highly recommend!

Chris and Atlas saved me a bunch of money. A different company tried to convince me my chimney needed to be rebuilt because of gaps and cracks, but Brian simply filled in the gaps for significantly less. They were prompt, communicated well, and seemed honest in recommending what needed to be done. The work done seems to be of good quality.

Unfortunately we wasted our time and money with this company.
We contacted them in the first week of November, with hopes of getting a job done in time to have a fire this winter. They charged $275 for the chimney inspection. The gentleman that inspected the chimney wrote up an estimate for $5800 on the spot, which I said I was good with, and I asked when we could start. He said they were probably 2 weeks out but he needed his boss to double check the price. I was excited for the quick turnaround! I should have known it was too good to be true. After that, I repeatedly had to follow up to get any updates. The lack of communication and effort to schedule the work ultimately led us to cut our losses and move on. By mid-January our job still had not been scheduled. We were told “everyone waits until the first cold front to call” funny thing to say when you are in the fireplace business. I don’t think they cared to have our business anyway, it’s probably for the best.

The initial experience was great. I got a quick response to my inquiry and spoke to the owner who was very nice. The inspection itself also went well. However, I was told that my chimney is a fire hazard and needs repairs. I was supposed to get an estimate for the repairs but never received it. I reached out asking if I missed the email and never heard back.

Brian swept my chimney and reassembled my ceramic logs. He was friendly and professional and was able to come out the day after I called. I feel much more confident about my fireplace's safety now that he's checked it out.

Chris of Atlas Chimney ordered parts three times before he got the right ones(with what felt like long waits in between). Chris would hardly return our calls, and the roofer (who had hired him and was waiting on Chris’s work so he could be paid) told us he hardly returned his calls.

Even though we had owned the house for many years, our stovepipe had never leaked until after Atlas replaced it. Every time it rained very much, it visibly leaked and it had begun to rust.. Brian came out a couple of times when we called him after a rain, but the issue was never resolved. On the phone, Chris claimed the leak was “normal,” refused to do anything else to correct the work, called my husband an idiot, and hung up on him.

We had two other companies give us estimates to repair Atlas’ work. Both companies said the wrong sealant was used; in fact, we were told that Atlas used flammable sealant on the stovepipe! We were given pictures of the errors and gaps, and we were shown the screws that were so short (my estimate ½”-¾”) that they did not go into anything.

We paid another company over $2100 to stop the leak, and we have “after” pictures of the difference. We were advised to replace the Atlas cap with one with mesh to keep out animals. That expense is still ahead of us.

I hope I have conveyed how frustrating the ordeal was for us and for our tenants.

There are only 2 things I can say to mitigate how negative this review is: (1 The roofer told us that there had been a time when Chris had been very reliable and he could not understand the change. (2 Brian was always very polite.

Atlas Chimney was great to work with! From my initial contact to set up the appointment to the completion of inspection and cleaning. Chris was prompt, polite and answered all of my questions. We now know our fireplace is clean and safe to use in the upcoming winter months. Thank you Atlas Chimney, we are happy to share our experience and recommend you to our friends.

Stephanie

I’m very happy with the chimney cap for our cabin that Brian from Atlas Chimney installed. Chris got Brian to come out to give us an estimate the same day i called and he came and installed it two days later on a Saturday. They are a locally owned company. The pricing was very fair and the work and communication was excellent. I would definitely use them again for any chimney/fireplace related issues. I called another “local” company I found online and it was basically an overseas call center that paired me up with some random chimney company that quoted me 3x the cost for what Atlas chimney quoted us. I can’t recommend Atlas Chimney enough.

After another company ‘tried’ and failed to fix our broken fireplace, the team at Santa Chimney Sweep identified the real problem instantly. Thankfully we now have heat for these chilly Austin days plus the fireplace has never looked better. I highly recommend them.

Alex and the entire team were professional and prompt. Their inspection was thorough, the explanations clear, and the work is impeccable. Can't recommend them enough.

These guys were great!! Very Professional! Answered all my questions and most importantly did not pressure me. They showed me lots of photos so I understood what needed to be done!! Now I feel so much we safer for the fall when we will have fires in the fireplace!!!

Santa Chimney Sweep did a great job installing a double sided gas fireplace for us. They were as professional, friendly, honest and courteous as could be. Don’t look anywhere else for your chimney needs

Could not ask for better work. Had a problem with the initial work done, let them know, and they immediately came out and corrected at no cost. Great service and great communication. Very happy to have reliable service for any items we may need in the future. Wish we had before photos or one from the first fire, great work.

I recently had the pleasure of working with Santa Chimney Sweep for chimney repairs, and I couldn't be happier with the service provided by technician Noam. His professionalism, expertise, and attention to detail were truly impressive. Noam's exceptional craftsmanship and transparent communication exceeded my expectations. I highly recommend Santa Chimney Sweep and Noam for any chimney repair needs.

Updating review to 5 stars, the owner personally reached out to resolve an issue about a previous project. Very satisfied.
It was not expected and I've never edited a review before.
If you need chimney repair work completed give them a shout.

I recently had the pleasure of hiring Santa Chimney Sweep for some much-needed chimney maintenance, and I must say, they truly exceeded my expectations! From the moment they arrived, their professionalism and courteous demeanor were evident. They thoroughly cleaned my chimney, removing all the soot and debris, and even took the time to repair a few minor issues I hadn't noticed. Their attention to detail and dedication to ensuring everything was perfect really impressed me. What stood out the most was their friendly and approachable nature; it felt like having trusted friends over rather than just a service team. I highly recommend Santa Chimney Sweep to anyone in need of chimney services – they are truly a five-star company!

Abraham did a wonderful job converting our firplace to a gas! He was professional, corteous and punctual. Also gave us a competitive price that you wont see anywhere else 😊 If you want an excellent job done , I recommend Abraham @ Santa Chimney Sweep ! Thank you so much for making our firplace beautiful and welcoming.