Home Services reviews in Austin, Texas

Wonderful cleaning service with good attention to detail. I am very pleased with the services.

The team was very responsive to my requests and did a thorough deep cleaning job quickly.

First cleaning of many and they did an excellent very thorough job cleaning by business space.

Francis did an excellent job and left everything sparkling. I highly recommend this company if all of their workers do this good of a job!

I have used the services several times and I am always happy with their work.

We had a great cleaning service done by Texas Cleaning Services. We will definitely be using them in the future and would recommend them to anyone!

TCL was super flexible on scheduling. Plus, they did an excellent job cleaning in a short amount of time. I'm signing up for bi-weekly cleans.

I have been most impressed with the quality of care they give my home. Their attention to detail is amazing.

Karen always does a fantastic job! She is sweet, kind, and polite. She’s amazing!

I like the couple who cleans my house but don't enjoy feeling like I'm a hostage every other Saturday. The company says appt is at 1pm with an hour window which ends up a 2 to 3 hour window.

I have been very impressed with this service so far. They have been out twice and the house smells so clean when we walk in the door.

This was my second time using Texas Cleaning Services. This time Blanca came and she was prompt, very friendly, and did a great job. I hope Blanca can be my regular cleaner!

Cleaning was very thorough. I had a lot of clothes and random items as well and those were even organized and cleaned around/below. Highly satisfied.

She did an amazing, thorough job and really took her time. I added the ovens, fridge and cabinets and my house just feels so clean!

Adriana arrived on time. She is an exceptional employee. We had the Deep Cleaning done. The house was cleaned and looked immaculate and smelled so fresh.

Texas Cleaning Services did an excellent job cleaning my apartment! They are extremely efficient ! I would recommend them to anyone!

We've been happy with the services we received. The employees are nice and do a good job. I appreciate the appt. reminders and text when they are on their way.

We recently had a baby, and cleaning became quite a chore. Thankfully, Silvia and Elena came to the rescue with their standard cleaning service. From the bathroom to the kitchen, they handled everything with care. Booking was a breeze and they’re fully licensed!

I will say avoid using Texas Cleaning Services. We placed a work order for a "deep clean" and they sent one maid, she came up from San Antonio and was an hour late. She did well, but for only being one person, it definitely was not a deep clean. I'd say she did about $150 worth of cleaning - not the almost $400 we paid after a tip. What I mean by that - she missed the blinds, baseboards, didn't dust the window sills, and a bunch of other stuff. I only included the tip because I honestly felt sorry for her being on her own. They knew our house was 2500 sq ft, and for a deep clean one person is clearly not enough. They list locations in SM and Austin, but will pull people from much further out.

I have used them twice already and each time has been great. They certainly show up on time since they always come out early. They do a great job and you can select from a list of many services online without calling in which I love. Besides the services itself the biggest sell for me is their website and how easy it is to make appointments and see pricing.

EDIT:
I received a call from Jacob (who informed me he is the manager, not the dispatcher for this company) shortly after writing this review.
During the call, Jacob attempted to convey that he was apologetic about his conduct and my experience with his company. He also offered compensation for the hassle and ordeal. As part of the compensation, he asked that I update my review, and I believe that is only fair, since he did attempt to make things right.
But I am still going to leave my entire prior review, so that others can see what they may be getting into with this company, and also because there has been another review where a complaint was made against Jacob and his customer service (perhaps there is a trend of misconduct there?).
Either way, I appreciate Jacob taking the time to reach out and try and make things right, but I also believe that if you provide the best service the first time, you don't have to rectify the mistake.
-----‐------ Original Review Below ------------
I wish I could have gotten the A+ service everyone seems to rave about but the customer service side of the business is awful.
The cleaning ladies were great and did a great job and if I could just deal with them going forward or for booking future appointments, I would happily use Texas Cleaning Services again.
But their dispatcher/front desk person, Jacob, is AWFUL.
I initially made the appointment using their website on March 28th for an appointment same day. Jacob called me and told me that he is not sure why the website allowed me to schedule that since it was not available but that I could be rescheduled for another appointment 5 days out.
I accepted the appointment, hoping to still give them a chance, although I thought it was strange that their online scheduler would show a LONG list of times for same day appointments that were not available.
Day of the rescheduled appointment, I get a reminder email about the appointment, okay great. I guess they didn't get the email, because they didn't show up until I called them.
They didn't show up after I called, was sent straight to their automated voice-mail, and told to send them a text regarding my concern. I sent a text message to the number I had called, that the cleaners were over an hour late, and I would honestly prefer to cancel at this point.
Magically, I got a call from Jacob almost immediately, who told me that the cleaners were running behind and would be there in about ten minutes. I asked him if I could have some sort of discount for the inconvenience? Jacob stated he would give me ten dollars off and hung up. He did not apologize for them running behind, that no one called to inform me, he didn't seem like he cared at all, and was quite frankly, very rude.
I want to point out here, I would not have minded if the ladies were running behind, but I would have liked a courtesy call of some sort to be notified as to what's going on. And because my previous appointment was lost in their system essentially, how was I to know this one wasn't lost too or mis-scheduled?
The ladies showed up and did a great job, no complaints there.
After the appointment, I noticed I had been charged MORE than agreed upon for the appointment. I also noticed that they failed to send me an emailed invoice when they charged my card.
I called Texas Cleaning Services today and was told I had to email them to request an invoice of my appointment, which I find ridiculous. Any other business would automatically send you an email when they charge your card and this business requires you to hunt them down to ask them to send it to you, its crazy.
When I finally received the invoice, I realized why they didn't send it to me, I was not given the agreed upon discount that Jacob had promised and was also charged miscellaneous "taxes and fees".
After all the hassle, I will never use this service again and will not recommend them to my friends, family, or neighbors.