Home Services reviews in Austin, Texas

I deliver trees to this nursery and all the staff I have come into contact with have all been very helpful and great people.

Best customer service you could ask for and quick to get the job done with everything looking perfect.
I would give them a sixth star if it was on there.

Very professional, experienced staff. I have used them for years to do my holiday lighting

Not only is this company unreliable (after canceling an appointment they didn't show up for follow up appointment) they do not stand behind their work.

I have had a decent experience working with folks here. They have shown up on time and taken care of my requests and have been professional.

Couldn't get past the receptionist who refused to give me an estimate without having an irrigation system and commiting to an annual maintenance contract. Just needed a quality lawn service and quote on installing an irrigation system. Not a great first impression.

one of your employees was not wearing a mask in a Wendy's

It's not a great look in a health conscious place like Austin.
If he did it on his own time it wouldn't be as bad, but the fact that he was driving one of your branded trucks means he's advertising your services and damaging your brand.

These are some of the worst landscapers I've ever seen. Rake a pile of leaves and not pick it up for months or just have a lawn mower run it over instead of doing their job. I often see the workers sitting around playing on their phones. Poor quality work across the board.

Jay, Adam and the team did a great job on what was a sizable project. Every step of the way they did what they said they would, which is not something we found to be a common trait among most contractors we hired during the build of our house. They installed an irrigation system, moved tons of rock to form raised beds, trucked in and spread enough soil to add 4 inches of base to about a 3/4 acre lot, and planted many different plants and trees. They followed up several times to ensure adequate coverage as we grew in princess bermuda hydromulch, which looks outstanding. Jay also returned on a couple occasions to replace heads that I destroyed with the mower at no charge.

My only regret, which is not really the fault of Jay and his team, is that the sub-contractor who spread the soil insisted, against Jay's request, that the soil had to be spread before trenching for the irrigation system. Unfortunately, this brought rock to the surface in the areas where the trenches are and most of the weeds that have surfaced tend to be where the trenches were dug. The grass is also a different color over the trenches but I expect that will change over time. I'm very happy with the work they did but mention this so that it might help someone avoid the same mistake if you plan to hydromulch as it would not have been an issue if we had used sod.

The provider was great when we first entered into the commercial landscaping agreement. After about 30 days it went down hill. Weeds everywhere, only 2 hours allotted for service on a 6 acer property. Much of the property was left undone at the end of each service leaving our property looking unkept through the leasing season and the rest of our time as their customer. Their agreement states that if it rains on your service day they will not come back that week but work in time at other visits to make up for it. LOOK OUT FOR THAT. They also decided the back fence of our property is no longer part of the contract even though they had cut it in the past. It took 5 months to get them to cut this over growth. In addition to the landscaping service we received from them being subpar and inconsistent our account rep, crew leaders, and service date changed multiple times.

Rob and Tony from North by Northwest came out to diagnose some irrigation issues I was having. Both were extremely professional, knowledgeable, and personable, and even fixed a cover I had run over with my lawnmower for free. I would highly recommend them to anyone in the Travis/Williamson area!

NXNWL did a major landscaping and hardscaping project at our home in the Northshore Lake Travis area in July/August (2018) and we are so pleased with the results! They helped in the planning stage, painlessly worked to draft and refine drawings, dealt expertly with our drainage concerns (our house is situated on sloping land), and fixed/reconfigured our entire irrigation system. Tiffany, Jordan and Jay were knowledgeable, friendly, responsive, professional and completely honest--it is so refreshing to be able to work with folks of high integrity! They also followed up afterward and immediately addressed one minor issue with some "bubblers" on the new irrigation installed to seven new trees they planted. The entire project exceeding our high expectations, and we recommend them without reservation. We couldn't be happier.

Great guy and so helpful. Jon Soliz showed up prepped our tree wells mid day. He was professional by calling ahead of time, showing up on time, knocking out the job, and notifying me with a walk through before and after the job was done. Great customer service. My experience with him was healthy.

Adam and Tiffany were phenomenal!!! We had a very unique problem with our sprinkler system and Adam went above and beyond the call of duty, driving all over Austin chasing parts for our system and he got it done! Tiffany did a fabulous job working us in as I had explained to her that we are putting our house on the market and we were running out of time. She was so patient and very understanding and she jumped through hoops to get us on the schedule! After several hours of trouble shooting I was afraid of what our charges were going to be and when I spoke with Tiffany, I was beyond shocked at how reasonable our bill was. If you are looking for a company to work on your sprinkler system and/or lawns, look no more as North By Northwest Lawns is definitely the way to go! Thank you so much Adam and Tiffany for a job well done! I'm forever a customer!

I just had my first dealing with North by Northwest Lawns, but it won't be my last. Everyone I dealt with............ Tiffany, Jon and Brennen were 1st class in every way. It's so refreshing to do business with a company that does what they say they are going to do. It's obvious that they "get it" when it comes to customer service............punctual and professional. I will be needing more service on my landscaping and lawn in the future and I look forward to dealing with this company that holds itself to a high standard, in a field where there are so many options, but so few that exceed expectations, as they have in my case. Thank you.

While setting up the appointment was easy with Rose being very responsive, there was a serious breakdown in communication today(3/3/2020) as I waited for someone to come give an estimate. I waited 2 hours and had 3 different phone conversations. The first time I called, I was assured that someone would be on their way and that they had left at 10:05 AM (the appointment was from 10-11. Seeing as they were coming from north Austin, and I live in south Austin, I was ok with that, though worried about how much time I was taking off from work to make this appointment. At 11:05 I called again and was told that they would now call to check in on the worker. I wish they would have called earlier, but still, I'm understanding and willing to wait a little longer. I get a call back 10 minutes later saying that the person coming to get an estimate was called into a commercial project and would not be making the appointment today.

All of this could have been cleared up with a simple phone call at 10:30, I could have made it back to work and rescheduled. Things happen. Just frustrating that the call wasn't made to check in sooner rather than wasting a potential customer's time.

I understand they get most of their business from commercial projects, but until they can figure out a way to make sure communication doesn't break down, and that they actually have the staff to do residential project assessment, they shouldn't take on any requests for residential projects.

I needed a sprinkler system so I contacted Jay from North by Northwest Lawns because of a recommendation on Angies List. Jay came out the following morning at 7:00 am and on time, I provided him with a copy of a survey, he took some measurements and put together a quote for me later that afternoon. Jay mentioned the type of equipment that he would use, the 3 year warranty that he offered, along with a time frame to complete. After getting 3 different quotes from 3 different companies NXNW had the best warranty and the best price. No Brainer!!! I am very happy with the work that they did. The system that they installed is easy to operate and has the prefect head to head coverage. These guys know how to get the job and get the job done. No headaches, no excuses and no more watering all evening by hand. Thanks Jay!!!

Jay and his crew did a top notch job on our sprinkler system. Communication was very good and they verified everything was as specified, insured excellent coverage with a good design at a good value. I plan on taking advantage of other lawn/landscape services over years with NXNWL.

I just had them come out for the 1st time. We've got ~0.5 acres of yard/landscaping and it has gotten out of control (we just bought the house). On the 1st visit they (3 guys I think) spent ~3+ hours here working on everything and it looks great. Lots of bushes cutback so we can start the process of getting them taken care of correctly, lot of individual weeds treated, lots of edging, trimming and just a lot of work! I'm sure that I'll be pleased with their service going forward if this how they start off.

Jordan, Adam, and the team at NXNW did an exceptional job for us on our new backyard. We had several companies come out to quote the job for us - all seemed to be looking to make a quick dollar. We had a new build house that needed irrigation, dirt, leveling w/ proper grading, and grass. We received a very competitive offer from Jordan and he treated us like family with his recommendations - wasn't looking to just make a buck. On the grass type, I had done my research on what I thought would be best and Jordan actually mentioned the grass type while the other companies didn't seem to know it existed (FJ Select). When the time came to get the work done - amazed. Not only did they complete the job in 1 day, but they also went above and beyond with work actually performed. The builder seemed to have imported additional boulders to bury in the backyard, as the NXNW crew dug out enough to build a new house! While on the job, they also saw a front sprinkler head that needed repair. Without us even asking, this was taken care of for us. The yard looks amazing and I know the guys are only a call or text away. They are very responsive, very competitively priced, and do an amazing job while treating you as family all along the way. I highly recommend this company for any landscape needs you may have.

I contracted NXNW to replace my mother's fence about 4 years ago and they did a fantastic job. The crew was awesome and finished the job in a very timely manner. I also use NXNW at my place of employment to care for our flowers and mowing needs. 10/10 would definitely recommend to my friends.