Home Services reviews in Austin, Texas

After using a different service a few times in the past we decided to switch companies.

JOHN was our technician. He was promptly on time, an excellent communicator, and very detailed with his lawn and sprinkler system analysis.

We had several issues, and despite the heat and poor condition of our set-up, he expeditiously progressed from station to station, checking every sector carefully. We had an issue with a broken pipe that required a lot of digging and resolution, due to an underground rock that proved too large to realistically remove. We also had incorrect sprinkler heads, installed by a prior company that likely didn’t want to bother to be precise. I won’t name the former business, as they don’t have a proper chance to defend themselves, but raise the point as an example of JOHN and NXNW’s excellent level of care.

He replaced the incorrect heads, and also some damaged ones. He programmed our system so the we can let it go without further personal oversight. He had all the gear he needed with him on the truck.

The cost was reasonable, and he worked carefully but also quickly. They always have office staff ready to answer the phones, and the initial estimate was not altered, as can seemingly so often happen.

They also do other services, such as fence repair/construction, which we have urgent need of, and thus may utilize their business for this as well

Going forward, unless we have a different experience, our household wlll be sticking with NXNW.

Sergio is amazing! Always has great customer service and excellent communication, fast to jump in and help with any issues that arise.

We hired NXNWL 4 years ago after frustrating lawn service from another company. They take great care of our lawn, do regular planting to keep our island and my secret garden looking great and maintain and repair our sprinkler system. I have also called them to chop up and haul away dead trees. They have pulled invasive vines off the top of my house. I have not yet had a request that they could not handle. They recently planted 5 flats of flowers with almost no notice to beautify the front of our house for my sister's wedding.

If I could give negative stars I would. These people are extremely incompetent and continue to kill everything they touch and do hundreds of dollars of damage to my landscaping, thousands of dollars around the nieghborhood. Unfortunately, I have to deal with them because my HOA hired them, but they are some of the most clueless incompetent landscapers I have ever witnessed. I had to put up signs all over the garden that say "Please do not prune or spray" and every time they come they completely ignore it and I have to yell at them while they are spraying the sign that says "do not spray" and inevitably they kill tons of things every time. Yesterday, they thought they were weeding but in reality pulled out 30-40 of my flowers that were growing, including a peony that was literally sitting below the sign that says do not prune. After talking to them multiple times and putting up signage, there seems to be nothing you can do to keep them from killing everything they see. Do not hire these people, they will destroy everything and are beyond incompetent.

I can't say enough good thing about these guys. The service, the quality of the job and the way they work with you and your budget is exactly what I'm looking for in a contractor. They just installed a new sprinkler system and they did an absolutely fantastic job! They came to my house after the installation to make sure I was satisfied and understood how the system works. He gave me a lot of tips on how to save money on my water bill and yet keep a healthy lawn!

They absolutely have my business! No way I will try other any landscape! Give them a try, you will not be disappointed!

I have been a customer of North by Northwest since August 2007. They used to be quite good and I was satisfied. In the past year, their service has deteriorated to the point that I am now searching for a new lawn care service. They are undependable and I never know when they will show up. More and more Tiffany sends out emails saying "crews are running behind because of .... (rain delays, cutting back winter die-back, leaf raking, etc.). The problem is when you miss your scheduled day, they don't seem to show up to ever make up your day and you have to wait for the next round. I'm on a maintenance contract so I am billed monthly whether I get the service or not. This past month my husband and I have spent countless hours in the yard, raking, trimming, and weeding on our own. It's infuriating. I just paid my bill for the past month and it made me furious that I am doing so much of the work myself. My husband called North by NW to see when they are coming (they were last here on February 15). We were told they will come Friday, March18th. Well, it's supposed to rain on Friday so I guess we will be missing our service once again!!!

I’ve used NXNW for the past couple of years and they have shown to be very knowledgeable in their field. Just like any vendor, they are not perfect but they do own up to their errors and make things right. They work with their customers and keep an open communication with all parties.

Working with NXNW has been a series of follies. Aside from the sloppy landscape work they did, I had also signed up for a lawn maintenance plan hoping they would rid my yard of weeds. Instead of making my lawn look nice, they sent out some inexperienced hack who literally ruined more than half of my yard with the wrong chemical mixture. This hack they sent out also managed to spray the chemicals on my pavers and side wall of my house which left lovely blue stains for weeks. Thanks for that NXNW. Fast forward to today, I have a dead patchy lawn and was forced to hire a new company to fix their mess costing me significantly more money than I wanted to spend on lawn care. Of course they wanted to fix the problems they created but after 3 weeks of no follow up from the owner I decided to part ways with them. Working with NXNW has been a nightmare. I wouldn't recommend them to anyone.

I have worked with NXNW several times over the last year on various commercial and multi family projects. In my experience, they are one of the top landscapers in the state. They are reliable, knowledgeable, and solution focused. Would highly recommend.

As an Association Manager, I’ve worked with many landscapers, and North by Northwest is one of the best. They’re reliable, professional, and keep my communities looking great year-round. Their team is easy to work with, quick to respond, and always go the extra mile. Residents have noticed the difference, and we’ve received lots of positive feedback. I highly recommend them to any HOA or property manager looking for top-quality service.

Trash

They did a great job !

The team did a tremendous job and I will definitely let others know how well they did. They have my recommendation.

These guys did a wonderful job cleaning my driveway!!
I highly recommend them 👌

Made an appointment for an estimate with a 2 hour window. They never showed up, called, or communicated at all. Would not trust them to do any work.

Their truck was working in my neighborhood and I had them clean my driveway, sidewalk, and entryway. I had no idea it could look that good. Very polite crew!

Wow what a difference! Ariel and his crew did an amazing job on our drive, porch and sidewalk! Professional and quick. Would highly recommend their services.

Ariel and his team are excellent, I was apprehensive about power washing my sidewalks and not damaging my plants and bushes which border this area. What a believer I am, not a single damaged plant and the difference they made to my sidewalks and driveways my house looks brand new, I would strongly recommend this company to anyone even considering getting power washing done.

I recently had the pleasure of working with Brittany McGehee and her fantastic team at Rolling Suds of Westlake, and I couldn't be happier with the results. They provided power-washing services for my driveway, sidewalk, and patio, and the transformation was nothing short of incredible.

The quality of their work truly speaks for itself. My driveway had seen better days, with years of dirt and grime built up, making it look tired and worn. However, it looked new again after Brittany and her team worked their magic! The sidewalk and patio received the same meticulous treatment; the difference was astounding. The results far exceeded my expectations.

I cannot recommend Brittany McGehee and Rolling Suds of Westlake enough. Their power-washing services have transformed my home's exterior, and I am delighted with the results. If you're looking for a team that delivers top-notch service, professionalism, and outstanding results, look no further than Rolling Suds of Westlake. They have earned my trust and future business, and I'm sure they will do the same for you. Thank you, Brittany and your team, for a job well done!

Ariel of Rolling Suds Austin-Round Rock did a fantastic job of power washing our concrete patio and steps. The results were incredible and it was amazing how it looked like new again. The area hadn’t been cleaned in years and was very grey and stained. He took the extra time to work around some landscaping stones that were next to the concrete to assure the concrete was cleaned completely while not impacting the surrounding landscaping. Great job and we will use them again in the future.

Daniel and Lorenzo got everything looking 100%! Got the house looking showroom ready and ready to sell! Highly recommend!