House Cleaning reviews in Austin, Texas

Let me start by saying that the cleaning ladies are wonderful. They are super sweet and do a great job. This bad review has nothing to do with them.

My issue is with the Vella owner/management. I prepaid for 52 weekly cleans. However, Vella was still charging my credit card for MONTHS even though I had already prepaid for these services. When I caught the double charges, it took multiple phone calls and texts just to get some kind of response. The owner asked (via another employee) if I would consider using the $5900 they owed me for future cleans instead of just refunding me. Um no. Just refund my credit card. That would be the best solution for the customer based on THEIR error. BTW - they blame a “new system” for the faulty double charges.

After many additional calls and texts, I finally received all my money back one month later. The owner’s son, Domenic (the COO), texted me weeks ago that the entire amount had been refunded, and that was clearly not the truth. He blocked me and refused to return my calls even when they still owed me thousands of dollars. Fortunately l screen shot all his false promises.

Not sure who is in charge or who is doing their books, but check your statements if you use this company. Again, the cleaning ladies are lovely, but the management — not so much.

Ashley & Yenileidys did such an amazing job in my apt today!! It definitely needed some love after a long weekend and lots of traffic, and they left it absolutely spotless and beautiful! My safe haven! Thank you so much!

Vella does the most fantastic job. They made my house spotless- it’s the best cleaning service I’ve experienced by far. Not only do they do an excellent job cleaning but the ladies are also incredibly personal (they knew my kittens name by heart after cleaning my house just one other time) and are so sweet. I left for meetings and trusted them to lock my place up after too. It’s such an easy experience and I couldn’t recommend them enough!

Another great clean! Mayra and Michelle were very respectful, timely, and I could tell they gave dusting the level of attention and detail I requested. I initially chose Vella for a deep clean in May to prepare my house for guests while I was 8 months pregnant. I chose them because they use non-toxic products, which was especially important to me knowing I would soon have a baby crawling and putting everything in her mouth.

Communication and scheduling are easy, and they really work to match my busy working-mom schedule. I’m already a very clean and tidy person, so I was genuinely surprised by the level of detail they provided in the deep clean—things I hadn’t even considered.

Today, Mayra and Michelle did a phenomenal job on my basic clean and gave me a stress-free Saturday with my baby. Highly recommend!

Our house was a disaster and Graciela, Carla and Veronica did an amazing job cleaning our 1-bedroom apartment in record time. Appliances are nice and shiny, and they even folded our bathroom tissue! Beautiful job, very thoughtful!

WOW!! I am so blown away by " The Queens"! They arrived right on time and got to work immediately. I'm sad I didn't get before pictures but I couldn't be more impressed with how thorough and with care that they cleaned. I have a new puppy and we are in the middle of potty training and keeping up with my floors due to accidents has totally worn me out leaving me to neglect other areas of my apartment. When I saw the work they did I kid you not I was so happy I shed a tear of relief and felt like I was on a cleaning vacation!!! SPOTLESS! OVERJOYED!
I will %100 be setting up regular cleanings with Vella. I've used several other companies in the past and by far this company is top tier! I can't praise them enough. My home feels so refreshed. Thank you QUEENS!

This team is amazing! They provide high quality customer experience and I will be referring them to friends and family who need a trusted residential cleaning company in Austin, TX and the surrounding area

We have been with Ame’s for about 7 years. Our current team of Carolina and Deisis are fantastic! They work very hard for about two hours, cleaning 2 bedrooms/2 baths, office, living room and a very dirty kitchen, and do a great job!

These ladies always show up on time and do a great job!

I recently hired Ame’s for a move-out cleaning in my home in Round Rock, and they did an amazing job! The cleaning was thorough, the price was very reliable, and everything went so smoothly from scheduling to completion. They were super flexible and easy to work with. Highly recommend!

Best cleaning service in the Austin area! San Juana and Mayra are the best.

Best ever! Always on time, thorough cleaning and arrive with a smile on their faces!

We are always happy with the job that our cleaners do for us, and have been using them for several years. Occasionally the communication with the office is slow, but we do recommend Ame’s Cleaners.

San Juana and Mayra who are our original team were present today. I love when they are both here. They do a wonderful job cleaning our home! Nobody cleans this home better than the 2 of them. It’s always clean and fresh. They are pleasant to deal with always helpful and with smiles. They are a great representation of Ames cleaning.I am a very happy customer.

Always professional, show up for scheduled cleanings, great cleaning, etc. Sandra & Ofelia have been our team for a number of years now, and they've always been great.

Juana and Midam have been great. Friendly affable, hardworking. Best I have ever had.

I have been using Ame's Cleaning for awhile now and very happy with them. Juana and Mayra do a great job! Very pleased.

Freindly staff, clean and neta

Great service, amazing work

Always a great job and wonderfully helpful

Great detail in cleaning my entire house.