House Cleaning reviews in Austin, Texas

The staff provides efficient and complete cleaning of rooms and furniture including trash removal. They are careful with fragile items. I'm very pleased with their service.

We’ve been customers of Ame’s for over a year now, and we’re extremely happy with the service. The price is very reasonable, and the team always does an excellent job.

The maids, Miriam and Lupe are very thorough and friendly. Always on time and smiling while they do their cleaning. They’re very conscientious about dusting everything, ceiling fans and bookshelves. I would recommend them without reservation.

I've been using Ame's for at least 15 years, and the cleaners have always been thorough, friendly, and honest. Highly recommended!

Ames has been our cleaners for 30 years. She and her office take care of our needs and the teams she has sent over the years have been excellent. Currently Dora and her helper are amazing!

We were on the hunt for a good while for a great cleaning crew and after going through several cleaning companies, we finally found them through Ame's! We love our cleaning crew and they always do a wonderful and thorough cleaning job during every visit here at our home, whether it is for a deep or standard cleaning. We're so grateful for Sandra C. and Ofelia, and their fill-ins Lucilla, Joadna, and Carolina.

I couldn’t be happier with my experience! The team was so friendly and went above and beyond to make sure everything was perfect. They really know what they’re doing, and it shows. I’d definitely recommend them to anyone who wants great service and amazing results!

Hola! Estoy muy agradecida y complacida con el trabajo de Lizzette. En dos ocasiones fue a limpiar mi casa y realizó un trabajo de excelencia y eficacia, Sobre todo con la rapidez y responsabilidad con el que hacen su trabajo. Tanto ella como sus empleados son muy amables y serviciales. Ahorita mi familia y yo nos fuimos a vivir a otra Ciudad pero si regresara definitivamente contrataría los servicios de Lizzette nuevamente. Gracias Liz.

Great attention to details! They do an excellent cleaning job.

We’ve been with HighRise since 2016. Highly recommend!!!!

This team always does a great job and leaves my home looking beautiful! Very friendly and quick to communicate.

High Rise Cleaning are amazing! They dona thorough job each time and always easy to schedule with!

Lizzette and her crew have provided an excellent service for our home for the last two years! We are so grateful for them!

High Rise Cleaning Services has been cleaning my house 2X a month for over 1 year. They are dependable, and do a wonderful job making my house shine!

I called to schedule an estimate for cleaning service. They first said 9am, but then a bit past 7am said they had truck issues, and couldn't make it until noon. Fine. Not a big deal, but did throw off later plans. Then at 11:30 called again and said it's taking longer to fix, and they asked about 4pm. Okay.. I had to rearrange those later plans, but it worked out.
A few hours later they say they're on the way and should be at the house 3:30. They were late again without heads-up... although at 3:40 I see them pull up to the house. I then get a text from them "Which of my clients recommended us to you?" ... I saw their ad on a flyer. Next thing I know I saw them drive off!!
They didn't see me though... so I text them again and asked when they thought they might be here. No response at all. I said I saw them drive off... still no response!
EXTREMELY unprofessional, and wasted my entire day.
I have screen shots of the text interaction.

EDIT:
I just saw your reply. Not sure a way I can reply to THAT, so thought I would just edit here.
TLDR: My house wasn't "abandon" there were cars in the driveway, and growing front yard gardens, etc. I don't like to see my neighbors, so yes... a lot of trees and bushes in the yard.
I can understand a legitimate concern for safety. However, if you are worried that one of your people is going to get jumped walking in to a house, it's super easy to look up who owns a property (you'd see my name on the property address). You could confirm this by asking to see an ID. and it would be crazy for a home owner with their name attached to a place to do anything creepy, because it's too easy to call police and catch the person.
What would be MORE of a safety concern is some random person breaking in to a vacant home up for sale. That looks welcoming, and empty, and someone lures cleaners there for Make-Ready, because then nothing ties that person to the house, right?!
Finally, if you (or the cleaner) was REALLY concerned... you could have asked to meet me out front first, and at the very least if STILL concerned, just have someone reply to the person requesting cleaning and let them know the situation. It's the total GHOSTING that really shows the unprofessionalism with your company.
.. as well as the fact that before I posted my review there were 2 other reviews here. After my review, it seems you got your entire friends and family to post all 5-star reviews within 1-2 days after mine. Nice work.

High Rise has been cleaning for me since I started single parenting and they have been great! Timely, communicative, and very considerate when I am home. They do excellent work.

High Rise Cleaning Services has been cleaning my house 2X a month for almost 2 years. They are dependable, and do a fantastic job keeping my house clean and tidy.

I have had several cleaning services over the years and High Rise Cleaning is one of the best. They are thorough, punctual and constantly receptive to feedback and strive to always excel in their service. I would highly recommend them to anyone in the market for cleaning services.

My contractor referred me to Lizette and I was very satisfied with her service. Lizette was professional, punctual, courteous, and super efficient! I would recommend her services to my friends and family!

We just completed a patio renovation project that involved enclosing the existing structure. The work consisted of major demolition of rock, brick and stucco. This created lots of dust in our home (even though the contractor closed off the area). Lizzette came out and gave us the bid to clean our home. We agreed on the date and time. She and her crew were here on the date and time agreed. They did exactly what we agreed upon. We were extremely pleased with her professionalism, punctuality, and attention to detail. I strongly recommend Lizzette, with High Rise Cleaning Services LLC, to anyone in need of cleaning services. With the attitude she possess, her business will continue to strive.

Lizette and her team do a great job. I’ve had them do a deep clean which was AMAZING and they’ve started to come every two weeks for a standard clean. I’ve never been disappointed with their thoroughness and attention to detail.

It’s easy to say you don’t need cleaners and just try and find the time to clean bit by bit, but there is nothing like having everything sparking all at once and done right! I’ll never go back! Thanks High Rise!