House Cleaning reviews in Austin, Texas

Delmys and her crew always do a fantastic job!! I made the mistake of letting my house go for too long without her services with 3 kids & 3 dogs. I asked her if she could start coming again & she rolled up her sleeves and got to work! She is kind, professional, and willing to make sure your house is in perfect shape before she leaves!! I’m thankful for her and her crew!

Did not meet expectations of initial full cleaning.
* Was 2 hrs late from scheduled time.
* Rush cleaning, not thorough at all.
* Bathroom grout left dirty.
* Did not fully mop kitchen.
* Floors left sticky.
* Dusted not wiped therefore dust was moved around.
* Appliances left dirty.
* No walk through at end of cleaning done.
* Owner rushed out and left 2 others finish the cleaning.
* House left with nasty scent (bad for daughter's allergies).
* Used my breakfast chairs as stepping stools to reach high areas.
* Almost left toilets uncleaned as they did not bring toilet bowl cleaning tools. Owner said, "We will clean them next time". Good thing I found refills for mine.
* Used my vacuum. Rushed the vacuuming, I had to do it again once they left as there were still noticeable crumbs/trash on carpet.

Would not recommend.

Penny’s team is very consistent and reliable. We have been using them for many years now. My husband and I always look forward to the days they come to clean!

Penny's Personal Touch has been cleaning our home for 20+ years. "Personal Touch" is in the name of this business because that is what is provided in our cleanings every time.

This company, despite its high recommendations and accolades, is unprofessional, discourteous and inefficient. Not only did she not show for the appointment, she did not call to cancel. The failure of them to show up for cleaning as scheduled placed my family in an unfortunate predicament, inconvenienced a third party and cost her a continuing contract for service. Details are as follows:

I contacted Penny on Monday, July 21, 2014 regarding her services. I reside in Florida and my brother resides in Austin. My brother was in the hospital and his home needed to be cleaned prior to his discharge. Since I am out of state I would not be able to leave a check but we agreed that I would make payment either by credit card or paypal. I created a paypal account for this purpose. We scheduled Friday, July 25th for cleaning. The services would either be at an hourly rate of $75.00 an hour, with two people or, if I could arrange for access prior to Friday, she would go to the home and provide me with an accurate price quote.

She asked that I fill out the request for service on the website and provide her the address and the details. I did as requested.

I called her on Tuesday and left her a message advising that I was successful in making arrangements for access on Wednesday anytime after 8:00 a.m. She never returned my call so I assumed she would either go to review the home or charge hourly.

I called on Thursday morning, afternoon and evening and left three messages to confirm the appointment for Friday. I also advised her that my brother had been discharged from the hospital and that it was imperative that the cleaning take place as scheduled and, that payment would be made immediately upon completion. Again, no return call so I assumed all was well.

I called again on Friday morning and left yet another message to attempt to determine exactly what time they would arrive. No return call.

Penny has NEVER returned any of my calls, nor had she forwarded any emails declining and/or canceling the appointment scheduled for Friday, July 25th. She was very kind and understanding during my initial contact with her on Monday and never would I have believed she would fail to show and cause an issue for my family knowing full well why her services were needed.

We have been using Penny for a while now. There have been many times when they didn't show up for their scheduled clean, due to staffing reasons like one of the girls got sick or they got delayed at a previous house or whatever. This has inconvenienced us many times now. We go through a lot of trouble to tidy up and get the house ready for the maids to come, and when they don't, we have to go through it all over again. Moreover, when they have cancelled at the last minute on us, it is very hard to reschedule with them. They're schedule is packed so tight that often we have not been able to reschedule for a week or more later, and sometimes we've just missed a clean altogether. We had been doing a bi-weekly service with them. In addition to missing appointments, they require you to be absent from your home when they are there. They are one of the only maid companies I've ever encountered that makes you be gone from your own home when they are cleaning. Most other companies are OK with it or even welcome it. It makes it very difficult to schedule around them because you have to be gone, and it makes it very tough to communicate with them about things you want done if you aren't even allowed to be there while they are. Over time, they have also broken 2 of our vacuum cleaners. While their normal cleaning is mostly fine and good, they have often times done cleaning jobs that were substandard or not to our expectations. We have had to communicate grievances with the owner Penny several times about things her staff did incorrectly. Despite all this, we have stuck with them over time because it is hard and time-consuming to find a new maid service and go through the whole estimate and meeting process all over again. That was until now, however. We recently had bought new mattress foam pads for our beds. We asked the maids that while they were already changing the sheets on our beds, which they do as part of their clean, to place the foam pads on the beds when the put the new sheets on. In addition, there were some extra towels and sheets from the bathrooms and bedrooms they already clean that we asked them to throw in the laundry at the same time with the other sheets and towels they already clean. We wanted the sheet/towel laundry to all be done together instead of separate loads. This would have likely added a few minutes to the total clean time of that particular appointment. This was considered extra or additional services, and Penny instructed her girls not to do what we had asked of them. Then she came back to me after that and jacked up our weekly price all of a sudden by $15/clean. That was the last straw, so we have fired them. I would not recommend this company to anyone. They are hard to deal with and not very reliable. The cleaning job they do is average, and not worth the hassle you will get with them.
Obvious Ja Ho is a fake person she created to respond to my review. I do run my own business. And, what I know about business is the customer is always right, and you shouldn't treat a loyal and long term customer that's been with you for years the way we were treated. It's a silly notion to state that review sites are only here for the good reviews. That's why there is a scale. Some people are going to like a business, some people are not. A review site is here for both sets of people. I just happen to be a customer who didn't like her service, and I explained why. No need for fake Ja Ho to be insulting about it. I think she needs to take a CHILL PILL and just deal with the fact she treated a customer bad and has subpar service in general. Maybe Penny can learn from this review and do a better job for future customers rather than being so petty and bitter about it and writing fake reviews in response.

From the moment I inquired, they were prompt in responding to my emails. I scheduled a "walk through" to get a quote. She came on time, was quick, and I received a detailed quote by the next day. We needed someone to do a move-out clean. The morning of, two employees came right on time. Then a supervisor came, also to act as another set of eyes to ensure the deep clean was performed up to their expectations. They keep me posted throughout the process via text (when they're on their way, when they've arrived, any questions they had w items I left, when they're finished), and also asked to make sure the job was done to my expectations. I am very impressed. Quality of work of course is priority, but their punctuality and response time was impressive. I will definitely use them again in between renters, and also when we return to our home. I highly recommend this company.

Great service. They always show up on time, and are willing to reschedule if I have something come up. I love coming home to a clean house without having to lift a finger, and I would strongly recommend using Penny's Personal Touch.

I contacted Penny 8am and left a voicemail for a move out estimate due to the sale of my home. She immediately called me back in less than 5mins. She arrived the next day for an estimate and the cleaning was completed that same week. I'm sure the new owners appreciated a clean house.

Penny is always professional, courteous and honest. I needed a move out cleaning, with short notice and not a lot of time. Her amazing work guaranteed I received my full deposit.

Penny’s Personal Touch Services (PPT) is a premier cleaning service. We’ve used PPT for many years and continue to be pleased by their attention to detail and efficiency. Staff is very professional, friendly and above all very conscientious about making sure they meet and exceed your expectations. If you’re looking for a great reliable cleaning service, PPT will not disappoint.

If you are looking for a reliable and excellent cleaning service look no further. Penny and her team cleaned our office for about three years until we moved. They always did an excellent job and communication was great.

We are very happy with the service we receive from Penny's Personal Touch! Clear and frequent communications, professional cleaners with professional products, efficient and thorough cleaning, COVID safety precautions - all things that are very important to us!

Penny and her crew are truly the best! So detailed, kind and efficient! Highly recommend!

Excellent experience from scheduling to payment. The cleaning job was superb and fairly priced. I felt that I got my money's worth for sure! Penny was also excellent at communicating with me, as well as professional and courteous. Highly recommend this company!!

Penny cleaners are great. They always are so professional. Chinese is great and kind

Needed to have my house cleaned ASAP! Penny was there within 24 hours to give me an estimate and my house was being cleaned within 48. These gals saved me! They did a detailed, courteous job... what else can you ask for? They do seem to be a little higher priced than some other places I checked, but they clean your fridge, microwave and oven. Definitely a "get what you pay for" situation.

The folks from Penny's personal Touch are great to have in your home. They are always pleasant and work hard, respectful of your property and always do a good job. They also go out of their way to be helpful. My home always smells great and looks great when they leave.

I love this cleaning service and the tips that they provide on their social media pages. If their tips are top notch (they really do work) trust their service is superior. Thank you Penny’s Personal Touch!

I have known Penny for years and have never thought about using anyone but her service! She is one of the sweetest business owners I have encountered and stays by her company name - "personal touch". If you need cleaning regardless of the service she is the gal to call. Keep it local and keep it clean!

Penny and her team are great! They are professional, prompt, and treat my home like their own. I love knowing that they are taking all necessary precautions during COVID to keep me and their teams safe, and they do a fantastic job keeping my space spotless and organized.