House Cleaning reviews in Austin, Texas

Terrible cleaners. I had them do my windows and they did a mostly okay job, but they didn’t do the window tracks as they said they would in the quote. They said they would do it when they came to clean the house which I hired them to do because I thought everyone makes mistakes so I gave them another chance. They were supposed to do a deep clean the next time. They didn’t do most of what was supposed to be included. In his defense, he offered to have the cleaners return, but 1- I didn’t have time for them to come back and point everything out to them that day and 2- didn’t really want people who I’d just complained about come back to my house. So I had so redo all the stuff they didn’t do when I got the chance. They gave me $50 off, but it’s not close to reimbursement for all the time it took to do the stuff they didn’t. And it was not worth the $350 I had to pay. I’d give zero stars if I could.

Enrique and his team have helped me tremendously at three separate rental homes. The jobs included cementing our gate keypad post, installing dish washers, fixing our hot water heater, changing flood lights, replacing doors, and even replaced a toilet seat. Truly anything I’ve thrown at them, they’ve been able to do for me. I reach out to him for all handy man services and him and his team are quick, efficient and kind while getting the job done perfectly.

Enrique’s crew come every year to clean the windows. They do a great job. My windows are aging so they must be delicate with them. The guys are, for the most part.
Great price and great service every time
Thank you and your team

WOW I can see clearly now!! The team of Amy's Home Services did an incredible job cleaning the inside and outside of my windows. They worked efficiently and quickly. I cannot say enough about their work. I will definitely use them for window cleaning again.

Amy’s Home Services did a great job painting my entire house and under less than ideal circumstances ( the house was kind of a mess.) everything now looks sharp and fresh, with every wall and trim done just right. Enrique and his tight crew worked together like pros, keeping my place clean and tidy throughout. I’m really pleased with their work and would definitely recommend Enrique and the team for a great paint job!

Big fan, highly recommend!

Amy and her team are the best!! Great customer service!!

This company just asked me to remove my review cause they don't know what THEY did wrong and how unfair they treat people! If you want it deleted, do it yourself🤷🏾‍♀️

Really great response time, communication and quality of work! Louis (Brown) was fantastic.

It can be difficult to find dependable and quality help these days but this company shows up and gets it done. Would recommend!

Deanna is wonderful, we couldn't be happier. We are fortunate and impressed to have a conscientious person like her to clean our home.

I highly recommend Amy and her company- she is very easy to communicate with and actually cares about your needs!!

We continuously have to call and ask management to reach out to the crew to actually clean the office. Normal things- wiping counters, cleaning floors, etc. And the crew brings in their children. Same things are being addressed over and over.

Though we haven't had any issues at all, as the point of contact for Building Stars, I still get regular visits and inspections, but yet to have any issues. Thanks Alex for you commitment to customer service!!

We love our cleaners so much! They are part of our school team and we are grateful for their consistent, conscientious care of our school buildings so that our children can have a safe, clean environment. Montessori is all about the prepared environment, so it's wonderful to have our cleaning team be a part of that vision.

I have attached all the emails between Alex and myself regarding the poor & inconsistent service that was received from Building Stars, we will not be paying the bill as we had never gotten a full service from your company.
There is no way that your crew leader Jane with her I don’t care attitude is a professional cleaner she did what she wanted and didn’t care about anyone else including Alex, my office was appalled with her shrugging her shoulders and throwing her head back when I was talking & showing Alex
Things that were missed on the clean that is not how a professional person representing your company should be acting.

When your crew set off the alarm we did not send the bill often the crew was out of here in 90 minutes and it showed when we came in on Mon and then they no showed us without even Alex knowing and I never did get an answer as to why.

11/12/24 - reply to the owner that commented... You cleaned for our company, so you may not know me directly by name, but you had a contract with our company, and that is what my review is from. So not a bogus review, it's real from 7 years ago!

Original post:
I have printed off the contract of what they are supposed to be doing on a weekly/monthly clean, and they dont. I have been in contact with a manager that has come out and made promises but nothing happens. The cleaning guy stated that our desks are dusty Monday morning, bc the ac vent produces dust, and thats why from Sat/Sun to Monday we have dust on our desks. But clearly its due to non cleaning. The kitchen area is never cleaned, the walls are never cleaned, the floors dont looked vacuumed or mopped. The only thing they do, that i can tell is take out the trash and leave. We havent gotten a decent or full clean since we had the contract. I have tried calling the company, with no return calls. And we are charged over $200 for trash taking out, I can do that... So disappointed with them, dont hire!! Also came in the AM and our AC was turned up to 87 degress, it is so hot in here, leaving the door open to get the heat out, since its cooler outside!

Buildingstars of Austin has been our Janitorial service provider for nearly three years. They have always provided great service but during the pandemic the cleaning crew met every challenge that we threw at them at our medical facilities offices too. They even covered satellite clinics when other cleaning other cleaning companies were unable too. Although the company is an independent contractor, we consider Buildingstars as part of our clinic family.

Building Stars has been very professional and reliable with their services. I highly recommend them for your commercial cleaning service. Amy Wright is so easy to work with!

Building stars has cleaned our facility several times and does a great job! Mike, has been great to work with and Mr. Brown is super friendly and an extremely hard worker. We just had a floors deep clean and they look AMAZING!!! Highly recommend!

Building Stars have been a joy to work with. They offered an appropriate cleaning schedule and assigned a worker to my office who was reliable, trustworthy, thorough, and timely. I have experienced other cleaning companies in the past. Building Stars stands out above and beyond!