House Cleaning reviews in Austin, Texas

I've known and worked with Building Stars for over 10 years in the Austin market. Amy and her team have always been great to work with. Mr. Brown has been doing floor work for as long as I can remember and has great experience with all things cleaning. Great people doing great work!

Jeremy was extremely polite & knowledgeable about cleaning carpet. He was very thorough making sure spots were removed the best he could. Strongly recommend Jeremy.

DO NOT USE STANLEY STEEMER.

This was one of the most uncomfortable and unprofessional service experiences we’ve ever had. The technician who came to our home appeared unprepared, erratic, and hostile from the start and clearly did not want to do the work we scheduled.

Upon arrival, he reviewed the pieces we wanted steam cleaned and immediately tried to avoid cleaning multiple items we had called about, despite the appointment being booked in advance with full details provided. He continually looked for reasons not to clean anything at all and seemed to be actively trying to wiggle out of doing the job. He eventually agreed to clean only the mattress and one couch.

He became fixated on insisting stains on our mattress were urine, despite us explaining multiple times that we do not have pets and there was no such issue. The stains were small and along the edges, which made this claim even more questionable. It felt like this was done to push odor protection, only for him to later realize we had already purchased it, proving he had not reviewed the job details at all.

After “cleaning” the mattress, there was no visible improvement. It was left extremely wet and stayed soppy for over 72 hours, far longer than the 24 hours we were told. He claimed the stains would not come out because they were urine, despite making that determination before attempting any real cleaning. He did not use any cleaning products at all, only our water.

For the couch, he said his supervisor recommended shampooing. After watching him use only steam, we asked about the shampoo. He said he didn’t have any, contradicting both what he had told us earlier and what we were told when scheduling. Minutes later, he suddenly produced a bottle and said he could “spot clean,” which raised serious concerns about honesty and competence.

He spent only a few minutes cleaning, made a single pass on stains, refused additional passes, and said he wasn’t going to try because they “wouldn’t come out.” He cited time constraints, said we weren’t his only customers, and told us to “just buy a new couch.” The furniture was left extremely wet with no improvement.

When we asked reasonable questions, his behavior became angry and intimidating. We asked him to leave because we no longer felt safe. He sarcastically said “Thank God,” packed up, and left his equipment on our porch. He then returned to our door to threaten collections for partial payment despite the service being incomplete and ineffective.

A manager later called but showed little concern for our experience or the technician’s behavior and was solely focused on collecting $135. We were ultimately sent to collections for that amount.

We hired another steam cleaner afterward, AlexCleanPro, who we highly recommend. He removed all the stains easily, cleaned all the furniture we originally requested, finished in under two hours, and everything dried within six hours. He told us Stanley Steemer technicians are paid by the hour and often have little incentive to actually do the work, preferring to drive around giving estimates. That explanation perfectly matched our experience.

This experience was stressful, intimidating, and completely unacceptable. We still feel unsafe in our home and regret inviting this technician into our space. Stanley Steemer failed in professionalism, competence, honesty, accountability, and customer care. Save yourself the money and stress. Hire literally anyone else.

William was very thorough & explained our invoice clearly. He provided us with great directions for making sure how to get our carpets & upholstery dried properly. We will definitely request him again! What a great service member!

Kin was very professional and efficient! He cleaned all the carpets extremely well and they turned out impeccable without any residual stains! Highly recommended!

Stanley Steemer and their employees are the best in the business of carpet cleaning. From the customer service and the excellent service, they're second to none. Thanks for all you do.

The scheduling process and the communication from the technician was excellent. I got my carpets deodorized and I wasn't happy with the results. Stanley was proactive, reached out to me and asked if everything was okay, and when I told him I wasn't happy they came out and cleaned it again. That's good service

Stanley Steamer has done previous services for my home before. And I'm Glad to say I will continue To choose them in my future. Superb experience Today on 10 9 2025. Highly recommend For cleaning My Furniture And Floors. Great Job.

Was given a 4 hour window and they pushed it back twice. Luckily I was available all day. The actual service was very good. Thomas did a recommendable job.

The person that did my carpet and the tile floors did an excellent job. He’s a great guy. This is the second time he’s come over. I’m very happy with his work. He’s a good worker and a nice person. Kudos to him.

Thanks to Horacio for an amazing job today! He was friendly, professional, fast, and incredibly detail-oriented. Everything looks and smells fantastic. Highly recommend Stanley Steemer!

The technician they sent out Victor was very pleasant and informative. We were concerned about the fabric on our couch and how best to clean it. He arrived and checked the tag and the fabric and gave a recommendation for a company that does clean S type fabrics. He was polite, professional and you can tell he was trained properly for his industry. I only leave reviews if service was exceptional and it was. Thanks Victor and Stanley steamer!

Oliver and Adam were amazing! They went above and beyond while at my house! They showed up on super short notice and even helped move furniture. They were extra careful with all of my belongings. Super friendly and helpful. I’ll definitely be using their services again

Our carpets look GREAT! Adam, our technician, did an incredible job achieving what I was hoping for. He was extremely professional, courteous and did his job effectively, efficiently and thoroughly. I told him that what he was able to achieve FAR outweighed the popular competition we used last time who sadly left our carpet looking just as bad as it did before it was cleaned.
This was the first time using Stanley Steemer…I did not realize they have been in business for 75 years…the results Adam achieved today proved that SS knows what they are doing!! Will def be using them again!! THANK YOU SO MUCH ADAM!!

I called on Saturday to schedule a service and a technician was at our home that Monday morning. Wesley did an awesome and efficient job with cleaning our dryer vent. He explained everything he would be doing. He even gave us an estimate on cleaning our AC ducts.

My couch - a big L-shaped sectional in white cotton (Duck) fabric had gone years between deep cleanings - maybe 15! Bobby from Stanley Steemer Austin did a TERRIFIC job, carefully spotting all the stains before the overall clean - except for the noise (I retreated to my bedroom) it could not have gone smoother. The couch does not look new, but it is 10 times better! I got the protectant too - given the cost of fabric recovering and hassle, it was a far superior deal. Bobby earned the extra tip I gave him as he worked very hard to clean AND return everything as it was - important for an OCD guy like me! Top marks!

Robert and Quentin were great. They fully explained what to expect. There was very little clean-up, which they took care of as promised. I highly recommend Stanley Steemer and will be sure to call them the next time I need to have my ducts and vents cleaned.

Paul was awesome! Great at explaining the process start to finish, very helpful and reminded me to be careful after walking on the wet carpet when stepping back onto the hardwood. Offered us the maintenance plan, we just aren’t sure we’re there yet.

Charles was prompt, polite and very understanding of my wife’s medical situation and our needs. He is the type of employee that any company would be privileged to have on staff. I’ll be requesting more business because of his professionalism. He’s an all around good guy! Give him a raise! Good Luck! Fist Bump!

Jeremy did an outstanding job and was professional and friendly. When we are ready to have the tile cleaned we will request him again! Thanks, SS and Jeremy!

Booking with Stanley Steemer was quick and easy online, and communication throughout the process was clear and straightforward. The price was exactly as quoted, with no surprises at all. Our technician, Savanna, was pleasant, professional, and very efficient, and she made the whole experience smooth from start to finish. Overall, very satisfied and would gladly recommend their services.