House Cleaning reviews in Austin, Texas

Very pleased with cleaning and repairs on - 2 Middle Eastern rugs that have been in the family since the late 1800s, 2 Navajo rugs dating to ca. 1949, one small thunderbird dresser scarf dating unknown, and one Turkish prayer rug purchased in Turkey in 1981. As far as I know none had ever been cleaned. Pricing was reasonable in my opinion and the process took about as long as expected with a minor delay in shipping back to me (I-10 was closed due to flooding from Tropical Depression Imelda). I delivered the rugs in person when I was visiting family in Austin and the owner (Mike) was very knowledgeable when discussing what to do with each individual item. Highly recommend this business for similar work. Pictures are of the 2 Middle Eastern rugs.

Marcella did a great job repairing my Persian rugs. She took the time to explain their construction to me and told me how she would fix the issues. The repair was done ahead of schedule and you would never know anything was ever wrong with them. The price was reasonable as well.

The owner, Mike, is awesome, as is his entire staff. I purchased a rug in Baghdad and it was damaged during shipping in a couple of tricky places. He went above and beyond to get the rug back to its original state, and more importantly, he identified a couple of points to look out for, even recommending a different way to roll/move the rug. We highly recommend Mike and his team; it's clear they know what they are doing, and they do it exceptionally well.

I spoke to Mitchell at length on how to repair rug cleaning damage I had done with a home cleaner. He was very knowledgeable and professional. Will definitely bring my rug into Austonian next time it needs to be cleaned!

We had a severely flood damaged Persian rug that needed the works - Mike Reed and his team at the Austonian Rug Cleaning Co. rose up to the challenge and did great. Before and during the process, they answered my numerous questions without hesitation and were the personification of great customer service. I especially appreciate the heart behind the business, Mike Reed really knows rugs. I wouldn’t go anywhere else!

Excellent service! Mitch and Adam picked up my two rugs and were very knowledgeable about the fabrics. They moved all the furniture with care and were very patient with my cat who decided he needed to sit on the rug a little longer before it was taken. The rugs were returned in less than a week and we are very happy with the cleaning. Thanks!

Austonian Rug Cleaning Company is an amazing quality and customer service from start to finish. Mike and his staff are first rate. The company has twice cleaned a family Heirloom Persian Kashan antique Rug with above and beyond quality. Our rug has a history of coming from Iran during the revolution a miracle in itself after my father was with the Embassy during revolution. It is dear to him and us. Mike and Robin and staff did a wonderful job cleaning and helped me ship it out of state to keep the rug in family hands. I cannot thank them enough and give them highest recommendation.

Austonian did an excellent job cleaning two heavily soiled and partially damaged, hand woven Iranian carpets that I inherited from my parents. They never promised anything that they didn't deliver. They thoroughly cleaned them, first carefully testing for color running. When that worked, they repaired the frayed ends and produced rugs completely restored. I highly recommend them.

I own a small silk-on-silk Egyptian rug that required cleaning, and was struggling to find a cleaner that I would trust as they either lacked knowledge or were priced unreasonably for a 2’ X 3’ rug. Austonian Rug seemed extremely knowledgeable, and quoted me, by far, the most reasonable cost of all the businesses in Austin. They have earned my business going forward.

The Austonian has been taking care of my rugs since I moved to Austin. I am constantly amazed at the work they are able to do on old rugs and since I have dogs I have rugs cleaned fairly often. They come back looking beautiful. Also the are very timely on both pick-up and delivery. I highly recommend The Austrian to anyone who cares about their rugs.

I have relied on the services of Austonian for years because we value our Asian rugs and special furniture: they have always done excellent work --I should say perfect work. I am especially appreciative of their repairs to older pieces. You cannot tell where the damage had been. Another reason we always prefer their work is their courtesy, attentiveness, and reliability. Everyone there is highly capable and very committed to good work.
Dr. Stephanie G. Ortega

This company is extremely capable and professional in all respects. They work magic on carpets and upholstery. You can trust them with your most special rugs. Yes, they are on the expensive side, but it is truly worth it! Our oriental carpets are returned soft as new and the fringe almost sparkles. Repairs are also done with great results. Customer service is great, too!

I've long put the fine old orientals my father left me into the hands of Mike and his great crew for repair and cleaning. Their work and, especially, knowledge is simply the best available in Austin, period. Now that I have passed on some of them to my children after a downsizing move, they are also beginning to use Austonian. The best compliment I can share is to say that now my children rave about Mike's savvy and service. Great reason to go nowhere else for expert care of beautiful oriental rugs.

The Austonian cleaned 3 pet stained vintage rugs for me and recommended some repairs for moth and frame damage. Marcella gave me bids for all the repairs, but recommended I only repair the frame to keep the rugs intact and they could repair the moth damage another time. I appreciated her honesty as making all the repairs was out of my budget. They did a great job of repairing worn edges and matching some unusual colors. Highly recommended!

Mike and the entire Austonian crew are the kinds of artisan and service professionals you hope you'll find. They were recommended to me by the person from whom I acquired a fine old Persian rug. They took a look at the rug and gave me a fair quote for cleaning and minor repairs. In addition, they spooled the rug on a large dowel and covered it to be stored until we were ready to put it in a new house. For one reason and another, we waited several weeks to pick up the rug. By the time we picked it up, we were ready to put it down in the new house and didn't need the storage wrapping. Mike removed the covering material and the charge for storage and packing materials.

When we picked up the rug, we brought in a smaller soumak and asked if they could clean it in just a few days so we could get it back in time for Thanksgiving guests. They cheerfully agreed and we picked up the rug on Wednesday before guests arrived.

Their prices are absolutely fair, though perhaps not the lowest in town. But better than the price, the whole team will take the time to explain the work that is necessary and the pricing structure. They are passionate about beautiful rugs and we are glad to have found them!

This is hands down the best area rug repair & cleaning in Austin. The team here is incredibly knowledgeable, professional and kind! I have been a customer of theirs for 15 years now and would highly recommend their services to fellow design professionals and homeowners alike. I promise it’s worth the drive from central and west Austin.

Phone number doesn't work, salesman doesn't answer, my work that I performed is completed and I am not getting paid!

I cannot express in words the satisfaction I have for the word this young man has done. Fast and spotless work. Fair price.
I recommend him in Austin area as one of the best in the business.

They were prompt and very professional. I love the way my house looks with the new gutters. Great job....will for sure recommend to friends and family.

Quick, efficient, and fairly priced. Solid guy.

I got gutter installed through them . They have good technical knowhow , if you have no idea about subject they will help you with all potential reasonable priced options . They installed gutters for me at reasonable price . I do recommend them and they will be my first choice for any future work .