Reviews of local pros in Bellaire, Texas

My fiancé and I recently purchased a new construction home. We hired Neal Harris to perform a full inspection for $500. After living in the space for a few days we noticed a few structural misalignments not mentioned in Neal's inspection report. The misalignments include many of the window sills, light switches, door handles, and light fixtures. Additionally, we noticed that many of the windows were broken and had to be reinstalled. My fiancé and I understood that it's really hard to catch every small detail during an inspection so we didn't bother mentioning these issues to Neal. However, after walking into my kitchen flooded with water I decided to give Neal a phone call. I explained to Neal that 1 hour after installing the refrigerator I found the kitchen flooded with water. I called the plumber who installed the fridge and he returned to our house to inspect his work and the area. He explained to me that the leak is coming from the pipes behind the walls and not the fridge. To make a long story short, the pipes running across the wall and into the ceiling were all perforated by nails. I sent pictures to Neal of the walls/ceiling the plumber tore down in order to change the pipes. When Neal and I spoke he explained to me that he didn't test those pipes because he could lose his license for operating a shut-off water valve. I responded by saying that most certainly cannot be true because how are you able to assess the pipes for leakage throughout the house if the water valves are switched off. Also, why didn't Neal mention this in his inspection report that there were pipes he could not assess due to shut-off valves being switched off. I also asked him to send me a legal document stating that you can lose your license for operating a shut-off valve. He sent me a document that said "The inspector is not required to operate any main, branch, or shut-off valve. I responded by saying "not required to" is not the same as saying you should not operate the shut-off valve and can lose you license in doing so. Many professions are "not required to" provide the best service but that doesn't mean you shouldn't make the attempt. For example, a surgeon is "not required to" make incisions that are cosmetically pleasing but that will always separate a good surgeon from a bad surgeon amongst other things. I asked for a full refund or at least a partial refund but he refused. I decided that I will not aggressively pursue a refund because I know it's a lost cause especially with the lack of sympathy, but for anyone reading this I will warn you to stay away from Think BIG (Blueprint Improvement Group). 3 days after this incident, we found another leak in the sink of our master bathroom. I texted Neal and received no response. It's clear to me that Neal does not take pride in his work and customer satisfaction. His work was subpar and certainly not worth $500. I recommend going elsewhere for inspection work. Or at least go with an inspector that will not hesitate to operate a shut-off water valve which is just a switch.

Neal has provided service recommendations for my home ranging from pest control, HVAC maintenance, window repair, an electrician and an emergency locksmith. His responses to text messages are timely and his service contacts are honest, trustworthy and do good quality work. He is deeply involved in his church and truly cares about his community. He is undoubtedly a god send.

Neal was very thorough and did an excellent job on my inspection. As a first time buyer, he did a great job addressing all of my concerns and took his time explaining the process and some of the procedures he used. After the inspection he answered all of my follow up questions in a timely manner. Would definitely use his services again!

The inspection with Neal went great, he was thorough and he completed a full report, in and out of the home. I watched him get on the roof to inspect, that’s how thorough the inspection went, plus more. Grateful, and appreciative of the service. Thank you for your help. I highly recommend.

I wish I could leave zero stars but this review is necessary. I had asked Neal to look into a vent that appeared to be dark around the edges during my home inspection. I asked him about black mold in which he responded that it just looked dirty because the home was never cleaned and he did not have a ladder to check it at the time either. Fast forward months later my three small children, my mother and myself have all been sick from mold toxicity. An emergency trip later & a handy man that got paid 200 dollars less than what Neal Harris got paid to expose the mold that was concealed in every vent in the home. Every person that has come in to deal with this mold issue has stated “any qualified inspector should have caught the issue on a walk through.” When I explained this and asked him about inspectors insurance he said he would be in touch the next day and has yet to respond. Do not use him if you’re looking for your an inspector. Attached are pictures of what Neal overlooked and what my children were inhaling daily because of his blatant negligence.

We would like to personally thank Mr. Neal and BIG Blueprint Improvement Group for the inspection he did on our home. He was very polite, courteous, informative, helpful, and thorough. He and the company were top tier and I highly recommend him to anyone needing a home inspection. This was the best inspection process I could ever ask for. THX!

Great experience with BIG. Neal and Tyesha were professional, thorough, and took the time to clearly explain everything they found. The report was detailed and easy to understand, which gave me confidence moving forward with my home purchase. Highly recommend!

Working with the inspection team from Blueprint Improvement Group (BIG) was a great experience. They responded promptly to scheduling requests and follow-up questions despite my tight timeline. They were professional, pleasant, and informative. I plan to use their services again for future investment purchases.

Highly Recommend! Neal was so knowledgeable, friendly, and accommodating. I felt comfortable with my pre-dry wall inspection and will be using him for all other inspections for future properties. He was detail oriented and ensured I was aware of all deficiencies. You are in good hands with BIG Improvement Group.

Este serviço de encanamento é de primeira! O técnico foi amigável e bem informado. Ele levou um tempo para explicar minhas opções e concluiu o trabalho para minha satisfação. Recomendo muito!

Esta empresa de plomería brindó un servicio excelente. El técnico fue amable, arregló la tubería que perdía con eficiencia y dejó todo limpio. ¡Muy satisfecho!

Good job , very professional and friendly

Great pricing and very professional.

Phenomenal performance. I highly recommend them!

I always refer them to other small businesses they always go the extra mile

Best place I've ever used, everyone friendly. Thankyou

Man my kitchen was clogged and they were very helpful excellent service

The team arrived in time and did the best. I highly recommend them

Yes great service thanks for coming out to fix my sink

Fantastic company with great attention to detail. Highly recommend!

They made the entire process so easy and hassle-free. Great experience!