Home Services reviews in Carrollton, Texas

We hired this company after having a good experience last year, but this time I’d give negative stars if I could.

Three men spent 5 hours moving boxes and furniture from a one bedroom, one bathroom apartment. Lazy, unprofessional, and rude.
They complained the entire time about heavy boxes and the King size bed not being “apartment friendly”… whatever that means.
They went to the gas station for a 30 minute break then tried to lie to us and say the GPS sent them the wrong way. Wouldn’t answer the phone and caused a ton of anxiety during an already stressful move.
Spent $600 for a 5 hour job, then they had the audacity to come back to our door to ask for a $50 (or more) per person tip.

DO NOT WASTE YOUR MONEY OR TIME. HIRE THE REAL PROFESSIONALS, NOT THESE GUYS.

I recently used Reasonable Moving Services, and I am beyond impressed with their work. Despite having to move everything in the rain, the team made the entire process easy and efficient. They even installed appliances and managed to carry heavy items upstairs without any issues. Their dedication and professionalism were evident throughout the move. Additionally, their pricing was very competitive, providing great value for the quality of service. I highly recommend Reasonable Moving Services for anyone in need of a reliable and hardworking moving company.

I had a terrible experience with this moving service. The movers showed up late, and it all went downhill from there. Despite having a small amount to move, it took them a tremendous amount of time to get the job done.

They broke several of my items and even tried to use Gorilla Glue to repair them, which was insulting. On top of that, they caused damage to my new home. When I called the supervisor to report the issues, they promised to “take care of it,” but nothing was done. I wasn’t offered any discount or compensation, and after that call, they completely ghosted me—no responses to calls or texts.

My advice? If you have another option, take it. Avoid this company at all costs.

Used them for the first time this Friday for a move, and happy I did. From the first interaction with getting an estimate they were very informative to all the questions I asked. They confirmed everything and checked in to confirm a week before and a few days before. They showed up during the window they provided. And moved me within the two hour time slot. I was nervous because it took longer than I anticipated to move out, but boy were they moving, moving me into my new place. Literally went by very quickly. They men were very respectful, careful, wrapped everything so neatly and made no messes or messed up anything. They were very reasonable. I would definitely use them again and would recommend them. Thank you all for such an amazing moving experience. Thank you to the movers Alonzo, Deon, and Marcus

Professional, on time. Very respectful. Been using Reasonable Movers for 20 yrs. Today my wife and I moved for the 15+ time with these guys and it is always a smooth move. No stress.

I wouldn't hire these movers. Lack of preparedness with tools (no drills), 3 men took too long as it's really only 1.5 men since one is lazy but likes to boss around and the other is to mature in age for heavy lifting. They also made significant damage to a wall and tried to deny/act surprised. They have good intentions but are only doable for small jobs and/or cheap materials that are easy to move. I tried to be nice on the evaluation form but in reality I rate them 1 star.

They were late my window time was 12:00 to 2:00pm they didn't arrive until 4 then this one Tony was telling the other guys what to do while one guy was texting everytime I looked up. They didn't have the proper tools to even take my bed down so they didn't move my bed, didn't hook up my washer and dryer took my TV's down and didn't move them. I end up renting a u haul still. They are some sorry movers and they wanna charge a30$ service fee if you pay with a card. So I paid with cash and they couldn't me my change. Horrible business

One of the movers I had demanded a $50 tip for each Mover after they were forty-two minutes late from my scheduled arrival time between (9 a.m. - 11:00 a.m.), so getting there at 11:42 a.m. and after I helped them move my stuff into their truck. They called me around 10:30 a.m., said they were in Plano and they’ll arrive in a hour and four minutes but there got there at 11:42 a.m. I offered them the cash I had at the time ($22), but the older of the two Movers told me there’s a $50 tip requirement for each of them. I didn’t see that in our agreement, so I’m curious where did this come from, and why were they late and disrespectful? I don’t believe that’s how customers need to be treated.

One of the Movers got his blood all over my $800 mattress during a moving service. I had the clean blood off my mattress with bleach! They ripped the protective mattress cover and had my mattress lying in motor oil in the parking lot of my apartment complex. Movers also scratched my wooden sofa legs. They continued to pack heavy boxes on light one even though I told them not to, which further aided in the destruction of my other property. The movers came to my home smelling horrible and stumbling around like they had been drinking. Movers were completely unprofessional.

Reasonable Moving was pushy to get me to hire their services, and didn’t listen to my request or the information I provided. I requested a 3 man crew but only got 2. The guys showed up in a taped up truck and were 30 minutes late. When they got here they informed me that I would be charged for full hour increments. The guys were polite but were slow at moving my stuff and hand no regard for the possible damage to my walls or furniture. The guys were muscling my furniture through the door and the sofa got stuck through the frame and he kept trying to make it fit causing the wood in the sofa to crack. They bounced my furniture (sofa, washer/dryer, shelving, boxes) down every step instead of gently guiding them down. They broke a shelving chest that serves as a leg to the bunk bed because they put the heavy end of the shelf hanging off the dolly and it broke apart. I called the company and only got a recording, I left a message for someone to call me back and a month later still didn’t hear back from anyone. One of the movers tried to rectify the situation by reducing the price to make up for the shelf and informed me he was supposed to be off because he was injured. I would not recommend using this company. Maybe try Black Tie movers next time.

Outstanding Moving Experience!
I had an amazing experience with Reasonable moving ! From start to finish, the team was professional, efficient, and extremely careful with all my belongings. They arrived on time, worked quickly, and made sure everything was securely packed and transported without any damage. The crew was polite, friendly, and went above and beyond to make the move stress-free. I highly recommend them to anyone looking for reliable and hassle-free moving services. Thank you for making my move so smooth and easy!

DO NOT USE THIS COMPANY!!! I tried to wait weeks before writing this review to give them a chance to rectify the situation. They have only given me the run around and wasted my time and money. During the move they broke my television and said it was my fault because I didn’t have a box. They refuse to refund even half of the money spent as I now have to purchase a tv. I was not advised beforehand they were not equipped to move without a box or I would have moved it myself…. 0/10 wouldn’t hire them again. I am not happy it had to come to this… I will also be reporting this company to the BBB and filing a lawsuit for damages.
I was unaware my tv was broke until I turned it on later in the evening…

This service was performed on 3/28/2024.
Arrived late outside of their arrival window, damaged a bedframe and refused to accept liability for it (I found the piece of wood they broke off in a cabinet in my old garage). Stood around idly to add more time to the job they were being paid for by the hour. I heard them conversing on weather or not they would admit to damaging the frame, but none ever came forward and were honest about it. Left the sink partially on in the upstairs bathroom which overflowed and flooded it, resulting in the ceiling in the room below it needing to be replaced. There was a stopper in it left plugged which they inferred was our doing. Why would we try to intentionally flood our new house? The company claimed no movers had used the upstairs bathroom, but my fiancé and I specifically remember one mover using it right before they left- this is when the sink was left partially on resulting in the overflow the next day. No one was upstairs after that until the overflowing water was discovered leaking from the ceiling the following day. This company refused to admit fault for anything and refuses to help cover any of these damages. I reached out to the booking agent to see if they were going to help remedy this situation and all he did was give me the movers cell phone number. Also the movers were very pushy demanding tips and to not report any tip amounts to their company.

Horrible moving experience, unprofessional, late, lack of customer service,ect on top of that they broke my tv and my other furniture. No accountability and tried to place the blame on me. Do not book unless you want all your furniture broken

The moving service was fun and hard working. The men that came out were professional, courteous and fun to work with. We had furniture and two storages. My move ended up an all day affair. Would highly recommend.

A 2nd time customer who will not be a future customer. 😒
They were unprofessional, very slow compared to other moving companies I've hired, & complained about how many items we had to move for a 4 bdrm house with a den & an office. They didn't bother to hook up the washer at the new house & showed little concern for our furniture & appliances.
We had to rent a truck & hire movers from another moving company to finish the job they clearly didn't want to do. Their faces, body language, & slow pace spoke VOLUMES.
The 2 guys we hired from another company did more in 2.5 hrs than the 3 guys with this company did in 4.5 hrs.

STAY AWAY! These guys are NOT MOVERS. They are just CROOKS straight out of the HOOD.
They gave me literally the worst memory of my life and I am 36 years old!

They sneaked into my DMs on YELP and I fell for the bait even though I had not reached out to them. Had i seen their reviews, I would have surely not gone with them. Here are the spectacular highlight of their services

1) I explicitly asked for 4 people in writing on email. However, on the morning of the move, only 3 guys turn up. (Classic Bait n Switch)

2) They promised furniture blankets, but without even informing me they decided not to use furniture blankets during the move. Their reason was that I was moving into a storage locker... Seriously?! The origin and destination location was the first thing communicated to you.

3) They FORCED me to SIGN a waiver to waive their responsibility for any damages

4) They did not give me their insurance details at all.

5) I asked for cling wrap to be used for my upholstered furniture. They got only 1 half used roll for a 4 bedroom unit and did not even use the roll until I pressured them to use it

6) They damaged all my hard wood furniture by literally scraping them on their truck bed with no blankets

7) They spat on the floor in my property and dirtied the place. they left trash of half eaten pizzas outside my front door and on the lawn.

8) AT THE STORAGE LOCKER, Two of the guys just brought all the belongings to the locker and just left it at the entrance for me to load it into the locker.

9) THEY THREATENED ME TO TIP, else get beaten or killed.

BAD. BAD. BAD.

They arrived two hours late, completely outside the agreed arrival window of 12–2 PM. When I called to ask for an update, they were rude and told me to “blame mother nature” because they were stuck somewhere due to rain. Thankfully, everything was moved without any damage to the property or my furniture.

There were multiple moments where I had to step in and help them wrap items - for example, my TV. As professionals, they should have known how to do this themselves. Despite the clear arrival window, they showed up at 4 PM with no solid explanation and an attitude. They claimed they had called me in the morning to inform me about a possible delay, but 2 hrs late? C'mon.

Two days before the move, their representative confirmed that credit and debit cards were accepted. However, when they arrived, they suddenly informed me of an extra $30 charge for card payments - something that was never mentioned earlier.

One of the movers then tried to overcharge me for time. The service ended at 8:00–8:05 PM, yet he attempted to charge me for 5 hours instead of 4. I pointed out that they had arrived late (4:05pm), so technically this was a 4-hour job, and I would not pay extra . He immediately backed down and said, “Okay, I’m doing you a favor - pay for 4 hours only.”

I told them I didn’t have cash but could pay via Zelle, which they agreed to. After I made the first payment, they suddenly asked me to send an additional $30, claiming there was a fee for Zelle payments — which makes no sense, as Zelle transfers are instant and fee-free. When I said I wouldn’t be giving tips, one of them laughed and asked, “Seriously? No tips?” I eventually sent some money to one mover later because, out of all three, he actually did the most work.

The same guy who made the hourly charge mistake couldn’t even use a calculator, and because of his error, I got yelled at by the third mover, who then started repeating phrases like “mother nature” and “arrival window.” That’s when I realized he was the same person I had spoken to on the phone earlier.

Long story short: they were unprofessional, rude, not punctual, and repeatedly tried to overcharge me. Yes, there was no damage to my furniture — thank God — but that alone does not make up for the experience.

I would not recommend them to anyone.

Greg, Marcus, and Alex moved my daughter to Denton yesterday. They were incredibly time efficient, thorough in wrapping and caring for her furniture, and very professional & polite. I know locked off 1 star due to a couple of communication issues with James. The main issue is originally James said we would be the first move of the day and I am guessing closer to the date they had to rearrange the moving schedule which I understand. I just would have appreciated a notice the day before to inform me since I arrived at her place at 730am and movers came at 1:15pm. That made us have a long day and wasted time in the morning sitting around waiting. However, I would use again and I will contact 24-hour in advance to check their schedule arrangement and avoid unproductive time span.
Thanks again to the movers for a stellar job!!!

there the very best number one !!!

Fantastic work! Very professional!