Tree reviews in Carrollton, Texas

The customer service was off the Richter scale. Thank you so much to Deion and Stefani for all of your help today. A little kindness truly goes a long way. While it may be “just a job,” it’s important to remember that every piece of décor or item someone brings into their home can have a meaningful impact on a family. We are incredibly grateful and look forward to assistance with our landscaping endeavors in the future. Thank you.

I had a great experience here! I was assisted by Reggie who was very knowledgeable and helpful with the many questions I had! I did not know they offered landscaping services! Tons of plants and mature trees to choose from and also an awesome selection of yard decor.

Stephanie was a huge help and very knowledgeable about the various fruit trees and plants on site. I ended up getting some blueberry bushes and looking forward to seeing how they do this season. Overall a great experience.

Jeffrey Brown was amazing! I arrived and he took the time to give me a tour of the entire nursery! I have never been treated so well. This place has everything you need from trees to shrubs and the service is absolutely amazing. Stephanie was amazing as well!
I will definitely be back to use their complete services for landscaping and just advice on care of what I have already. You guys are the best!!!

We just purchased 3 trees from Christian Hall at the Moon Valley Nursery in Carrollton, Texas.
Christian was super informative and answered all of our questions with the utmost patience. We can't wait to get the trees planted!

Thanks Christian!
Rett and Donna Blankenship
Little Elm, Texas

11/25/25
I am updating my review and decreasing the stars to from 5 to 2.
We are completely satisfied with the 3 tress we purchased. They were delivered on 11/17.
Two of the trees are nicely supported with wood bracing. The third tree does not have any wood bracing.

On 11/18, I sent an email to Christian Hall, our sales person, asking about bracing for the 3rd tree. I never received a response. A a day or two later, my husband called Christian to ask about it. Christian said he would investigate and get back with us.
On 11/22, after not hearing back from him, I called him again and left a message asking, once again, about bracing for the 3rd tree. As of today, Christian still has not responded.
I guess it is very easy to be attentive during the sale, but very difficult to, at the minimum, respond to a customer's (who paid just under $2k for these 3 trees) simple question about bracing for a tree.
We, therefore, are not able to recommend Moon Valley Nurseries.
Summary:
Front end excellence, back end neglect.

Rett and Donna Blankenship
Little Elm, Texas

Got my garden look fantastic and it only took a few hours from picking out the trees to getting them in the ground. Fantastic service.

Moon Valley Nurseries absolutely deserves five stars. Their prices are unbeatable, making it easy to find exactly what you need without stretching your budget. The staff is consistently friendly and knowledgeable, but Jeffery Brown truly stands out. He went above and beyond with his professionalism, patience, and attention to detail, taking the time to answer every question and make sure we chose the right plants for our needs. His customer service alone made the experience exceptional.

On top of that, the quality of their plants and trees is outstanding—healthy, well-maintained, and clearly cared for. Whether you’re an experienced gardener or just starting out, Moon Valley Nurseries is the perfect place to build a beautiful, thriving landscape. Highly recommend, especially if you get the chance to work with Jeffery Brown!

Christian Hall has been such a huge help with our landscape project. From picking out our trees to helping us care for them Christian has been there to help us every step of the way. Would highly recommend anyone looking for new trees to work with moon valley nurseries and absolutely ask for Christian.

Jeffrey is the best! My husband and I brought my mother in law in to experience the beautifulness of Moon Valley. He drove us around the entire complex explaining the different trees and plants. Thank you Jeffery!

Excellent Service and Expertise!
Jeffrey Brown is an outstanding salesman, friendly, knowledgeable, and truly passionate about what he does. Thank you so much!

I worked with Stefani Maughmer over at the moon valley in carrollton if you’re looking for trees and plants she is an absolute professional. She took her time and showed me all of the different trees and plants,
they had such a beautiful selection, and variety. I’ll definitely be back in the future to work with her.

Jeffery Brown at Moon Valley Nursery was absolutely amazing to work with. From the moment we walked in, he was attentive, knowledgeable, and truly took the time to understand our vision for our property. He helped us choose the right plants, explained everything clearly, and made sure we felt confident in every decision. You can tell he genuinely cares about his customers and the end result. If you’re looking for someone who will listen and help bring your landscaping vision to life, Jeffery is your guy. Highly recommend!

I am not a plant person …
But went to moon Valley looking for stones…I didn’t plan on buying plants or flowers , I don’t know anything about it. However, Jeffrey Brown came and gave me so much information about Gardenias … I ended up buying a Gardenia and a Camelia plant . So happy with my purchase. The camelias have flower already . Thank you to Jeffrey for taking the time and patience for explaining every question I had . His customer service was the best !!! All employees there were so attentive and helpful!!!

LOVE this place! 💖 I worked with Kyler today and he was not only knowledgeable and professional but also so kind and took the time to explain the difference between the plants I was looking at, even when it was not going to be a big sale. He also told me Moon Valley grows their own trees 🌳— 5,000 acres of farmland! Theses trees are healthy and beautiful. Worth the drive! Highly recommend.

If you are going to get some trees or get your front landscaping bright and beautiful with new plants, definitely go with Christian Hall at Moon Valley in Carrollton. He does a great job of picking out the right plants or trees and where they should go. He also checks up on them to make sure they have what they need to grow into big beautiful trees like ours (vitex, crepe myrtle, red bud, with a variety of bushes and knockout roses).

I finally pulled the trigger on my landscaping after talking with many different companies, I decided to go with Moon Valley. Stephanie helped me through the whole process made everything very streamlined for me. Also helped me decide on different plants and different areas of my yard that I was needing.

I would recommend talking with Stephanie She is a great help. Thank you again for everything.

I am a current client of Moon Valley. Even after their initial planting they are very helpful. Just today, Eddie, who was just coming by to ensure that my plants were doing well, went above and beyond. I had a small palm seedling that was starting to grow under some rocks in a tight spot. He was able to retrieve the plant from a tough spot and transplant it to another area of my yard. They have been a pleasure to work with!

Highest marks to the team at the Carrolton store with a special shout out to Alana, who is a world class expert and is as patient as you could hope for if you (like me) have the opposite of a green thumb. She treated our major tree install like it was happening at her own home and went WAY above and beyond - always with a smile on her face. Kudos also to Stefani who guided us through the before and during and after process so there were no surprises and made a major project as stress free as possible. Alana and Stefani are a great team and they have set the bar HIGH for Moon Valley. Tip of the hat to the management team that recruited them. We will be repeat customers and will ask for Alana and Stefani from Day 1 thanks to such a wonderful experience. Bravo!

Adding this photo from Dec. 22, 2025 to show what a professional installation coordinated by the whip-smart, Stefani, and the super-talented, "tree-whisperer" - Alana - looks like! This dynamic duo works out of the Carrolton store for MVN. Ask for them by name! You won't regret it!

I worked with Jeffrey Brown and he made everything super easy. I purchased a bunch of shrubs for my landscaping company, and the whole process went really smoothly. One of my workers went into the store for me and they didn’t speak English, but Jeffrey was patient, used a translator, and was able to take care of everything for them. Later I called to finalize the order, and it was quick and simple. I really appreciated the extra effort and respect he showed. I highly recommend Jeffrey and will definitely be calling him every time I need something.

Moon Valley Nurseries deserves a solid five stars! Their prices are unbeatable, making it easy to find exactly what you need without breaking the bank. The staff is incredibly nice and always ready to assist with any questions or concerns, ensuring a smooth and pleasant shopping experience. What truly sets them apart is the quality of their plants and trees--they are consistently well-maintained and thriving. Whether you're a seasoned gardener or just starting out, Moon Valley Nurseries is the perfect place to find everything you need for a beautiful and healthy garden. Highly recommend!

This place is a joke. We bought tons of plants and trees for our new home. 27 hollys died within 2 weeks. When we reached out to get a solution, they said to give it 60 days as they needed to acclimate or recover from shock. It took months but they finally replaced them and lot and behold, exact same issue. Their products are inferior. We haven’t even bothered reaching out to them again as dealing with them is just more stress. We bought an equal amount of greenery from a different nursery and it’s thriving in the same yard. Surprisingly it didn’t have the “shock” that moon valleys products have traveling 10 miles in Dallas. Should also mention they conveniently have failed to refund the tax paid even though we gave them a tax exempt form. One manger claimed they misplaced it.