Reviews of local pros in Cleburne, Texas

Do not use this company! 1st tech said the unit needed freon, but he couldn't figure out how add it, said he'd have to talk to his boss. ElGHT days later, after calls, voicemail, and texts from me with no responses, I called and talked to the owner, who didn't know anything about it, but then called back to say he'd "dropped the ball" but had gotten back with our home warranty company to complete the paperwork they'd sent him SIX days before. The home warranty company, based on the owner's information, denied the claim because, now, all of a sudden, the problem went from a freon problem to total replacement of the unit because it was "improperly installed". This company is incompetent, dishonest, and spiteful.

I recently had my entire heating and air conditioning system replaced by Texas Heat and Air, and I couldn’t be more pleased with the experience. From start to finish, their customer service was exceptional. It’s clear they generally care about the customers, not just getting the job done, but doing it right.

They were prompt, professional, and took the time to answer all my questions. Choosing a new HVAC system could be overwhelming, especially considering how expensive it is, but they guided me through every step and made the process easy and stress-free. Their knowledge and patience really stood out.

The installation was top-notch. A good system is only as good as the install, and they did an excellent job. I have full confidence that if I ever need anything in the future, they’ll be there to help. I truly trust them I can say they’ve earned a customer for life.

I highly recommend Texas Heat and Air to anyone in need of HVAC work. You won’t be disappointed.

What a horrible company. I have American Home Shield and all they send is this type of company. First Juan comes out and disables my ac board when he came down I asked him what he did he said nothing you need a new board. Ahs sent another tech that discovered he didn’t reconnect it after he took it off. Then they resent Tim out for duct work only wow what a winner. Comes over and tells us he won’t let any of his people work in our attic unless we put walkways up there. We did that then he returns today and tells my husband to nail or duct tape them down, right 😂. Then he supposedly goes up and measures and comes down and claims that ahs has denied the claim. That was the first dispatch number I explained to him. He then stated I gave him a 1 star review for the last tech ( well here’s another for you Tim) my husband stated we’re not here to talk about that. Then he refused to talk to ahs then he stated that the duct damage was done by a coil put in backward then stated it could have been other things that caused it. But was going to report it was the coil. So actually it was a great possibility it was wear and tear on a 26 year old home. Which he didn’t like. He then stated they don’t do duct work because they don’t make money so why the heck was he at my house when ahs stated duct work only. It was one lie after another and he became belligerent and stood up like he was tough. My husband kicked him off our property and we have reported his behavior to ahs. I will not have any of this companies techs on my property as none of them are honest. This one was just mad because I gave the last tech a 1 star when as far as I am concerned they both earned less than 1 star.

Tim and his crew worked tirelessly to determine what was wrong with my HVAC system after the company I used to service my system for years failed us. Unfortunately, we had to replace our entire system and duct work, however, we saved thousands of dollars because Texas Heating & Air has partnered with my home warranty company.

Tim went above and beyond to provide a fair quote and superior customer service and support. He is an answered prayer. His team was respectful and knowledgeable. They did a great job. We are so relieved to have A/C again after 10 days of no air, as well as other major issues remediated with preventative measures in place and right before the summer heat is upon us. Thank you Texas Heating and Air!

Would give them 0 stars if I could BEWARE do not choose this company! Came out to diagnose our AC, charged us the diagnostic fee and said they would refund us that fee once they fixed it. It has been 3 days and we haven’t heard a THING from them. They have basically stolen our money! I’ve called more than 30 times and they will not answer, my husband went by and the door was locked during business hours. Thieves.

Guys came out to look at my HVAC unit. Spent like 5 minutes at my house, most of that was taking pictures of my horse and calling there kids to show them the horse. They said the issue was dirty coils, but didn’t fix it. Said they didn’t have what they needed to fix it. That’s the whole point on coming out was to fix the issue. Waste of time and money. DONT USE IF YOU ARE LOOKING FOR PROFESSIONALISM AND IF YOU ARE ACTUALLY WANTING THE PROBLEM WITH YOUR HVAC RESOLVED.

Quick and responsive
Our air went out on a Saturday morning and Tim had someone out within an hour! Great service, extremely reliable. I highly recommend them.

We had our upstairs unit go out two nights ago. I put a request in with our home warranty company. And they picked this company. From the scheduler to the technician I have zero complaints. What I thought was the front unit outside going out was actually the back unit. Juan the technician noticed there was a loose wire. Upon opening up the box the capacitor was dead. Some how the unit kept running. He had the supplies on hand. And was able to fix the problem within minutes. He explained everything from start to finish. Great company and communication all the way around. Thank you!!!

I would give them zero stars I would. We were assigned this company by AHS and after the first time they sent their tech out he told us that we had a dead fan in our unit. He said he would try to come back the next day to replace the fan. Three days later he finally returns to replace the fan and then tells us that the actually issue to our unit was damage to the wiring that he claims was caused by a power surge. Well guess what AHS doesn’t cover under their warranty policy? Damage due to issues like a power surge. There was no evidence that an external power surge caused the damage and when asked by my insurance agent (who had to spend 2 weeks calling this company before they could get in touch with the tech) asked for evidence of how a power surge caused the damage could not provide definitive evidence.

I believe this company said whatever they needed to say in order to cover the back of AHS. They were inefficient and dishonest and I don’t recommend them at all.

This company is unprofessional. They schedule an appointment for the next day. I took the day off of work to be there. Then they sent a text message at 4:15pm to tell me they would not coming the next day and would be coming 4 days later. When i told them that would not work and that I had taken the day off, the owner called me. When I complained about them breaking a commitment the owner started yelling at me. Then he cancelled the service with AMS. If AMS books them for you, call them and ask it to be re-assigned.

The tech and his helper were very knowledgeable and super friendly. I immediately trusted them. I will def recommend them to anyone! Thank you so much for a great experience!

I really don't like to do this, but If I could give zero stars I would. Texas Heat and Air was assigned to us via American home shield in July of 2024 when our AC failed. It took until October for them to install the new unit, first red flag. By July 2025 the compressor on the unit had failed. Upon filing a claim, we were told to turn off the system and not touch anything until assessment, a directive we followed as we have an additional unit on the house that works properly. An alternate vendor was assigned and on assessment told us they would not touch the unit due to negligent installation, leaving us back in American Home Shields hands and only Texas Heat and Air to deal with.... It took until September for someone to get to us where they confirmed the compressor needed replacement. At no point during this appointment did anyone say anything to us or note anything in our account about filters or coils outside on the unit. From September 18th until January 28th 2026, we neither heard from them nor were able to get anyone to answer the phone. When we finally did, we were informed that they had attempted to contact us and after several attempts had cancelled the appointment. We have two emails, and three phone numbers on our account, none of which have record of outreach and none of which have issue being contacted when American Home shield needs payment for something. Curious

When they show up to make their claim assessment, the unit has now been sitting in its state for nearly 6 months. Timothy proceeds to speak down to us about maintenance on the unit and negligence for lack of maintenance. Perhaps referring to the maintenance/repairs that Texas Heat and Air was supposed to be providing us that we are somehow now responsible for?

I hate to write a poor review of a local company, but we have spent over $15k in the last year on this HVAC system and Texas Heat and Air has been a nightmare to deal with. I would say terrible communication, but it was zero. Service and installation were negligent to the point that we can't get another vendor to touch the system and when they did come out for service it was 6 months late, putting the unit and us in jeopardy of having our claim denied, which it was.

If you have an open option / out of pocket, trust the reviews and go with one of the trusted vendors in the area. If you are dealing with a warranty company and they assign you Texas Heat and Air, I would recommend you exercise your right to request another vendor and save yourself from a similar experience.

Tory came out and immediately found the issue with my heat. I would highly recommend Airmasters. Very respectful and courteous.

We had HVAC system including furnace replaced by AirMasters June 6, 2024. The salesman, Nick, and the installers including Tony, Colton, Miquel, and Derek, were courteous professionals.

The salesman really helped us get just what was needed and the installation crew did great work and took the time to educate us on the new system. Everything was as described in the quote and installed in one day. We love our new variable speed Trane system. Thank you again.

Airmasters’s has the nicest AC and plumbers! Will be using their electrician next. I love a full service company! Very thorough and professional service.

Rosendo delivered exceptional service during the warranty visit to our home. He was highly professional, astute, and a pleasure to work with. Tippy was incredible she went above and beyond to verify our warranty was still valid. She was thorough in handling our assessment and contributed detailed insights. We are truly grateful for AirMasters time and expertise, and we wholeheartedly recommend them for any future services.

Adam is an absolute lifesaver! He came out after hours on the hottest day of the year when our AC suddenly stopped working. Not only did he show up quickly, but he was incredibly kind, professional and clearly knowledgeable. He worked efficiently and got our system running again in no time all while keeping a calm and courteous demeanor despite the sweltering heat. It’s rare to find someone so dedicated and genuinely caring about their work and the people they help. We are beyond grateful and wouldn’t hesitate to recommend Adam from Air Masters to anyone in need of HVAC service.

The guys were very professional and did a great job installing my new air-conditioning system. They were very clean and thorough. We’ll definitely use them again.

I called late afternoon and they arrived within an hour. My tech Joshua was awesome. Will definitely continue business with air masters

Quickly identified source of problem. Made appropriate adjustments. Very cordial. We will call Airmasters next time needed.

Daniel was great! Was able to provide a temporary fix till we could get parts in. He was very informative and quick. Thank you