Reviews of local pros in Cleburne, Texas

I had concerns that our AC unit was running to long. Just had Michael with Anderson Air out to check inside and outside unit out. Everything is running great and I have piece of mind. Fast service, reasonably priced, professional and friendly! Thank you Michael and Anderson Air. I will follow up with a pre winter system check. I highly recommend Anderson Air. Cheryl

Great service, reasonable price & quick to respond. Been using them for over ten years & have had no bad experience. Techs are professional, knowledgeable & friendly. Highly recommend. Takes credit card, checks or cash. Keeps you aware of your status via text & phone calls.

Anderson Air is one of the best A/C companies I have ever used. They are honest,hard working , and reliable. You will be hard pressed to find a better A/C company.

Called Anderson Air on a late Friday evening. They sent a professional out that spotted the problem in 5 minutes. He fixed the problem and gave us good advice to keep our unit running.

Justin was very nice, respectful, and detailed. He got me a great unit for a very competitive price. The instalation crew was amazing. Eddy, Mario, Marco and Noe did and outstanding job very professional and detailed. They went above and beyond for sure.They definitely know and care about what they are doing. Thank you all at Anderson Air for an amazing job well done.

Met with Mark for an in person estimate on a new ac system. Walked the interior measuring every room. Said he would get back to me asap. After 5 days of sitting in the heat, he finally sends a text with recommendations based on his measurements for a 4 ton unit with platform and return location plans. Then says again he just needs to type it up and send it to me. After 3 more days with no response and no estimate, we finally gave up and decided to hire one of the other contractors we met. Out of 5 estimate requests, 4 of them visited the home, took their measurements and emailed their detailed quotes within 24 hours. Mark with Andersen Air was the only one who wasted 8 straight days of everyones time and still no estimate. I couldn’t help but wonder if this is what it was going to be like if we suddenly needed emergency ac service during one of Texas’ extended 100° heat waves. Would it take him 8 days to get to my home to repair his new AC? In the end, his poor management and odd behavior turned out to be a blessing in disguise. After using him for a spray foam job in our attic space (which went horribly wrong with interior damages, sloppy work and a very strong lingering chemical smell off gassing throughout the entire home and attic space an entire month after installation) we feel we ultimately dodged a bullet by not hiring Anderson Air to take on something as complex as installing a new $20,000 ac system. Considering he displayed complete incompetence, unprofessionalism, dishonesty, and no compassion or consideration for neither us or his own crews on a $6800 foam job, we were not comfortable risking spending $20,000 + with him on a complex AC system replacement.

UPDATE: This is in response to the rebuttal posted by Mark Andersen with Andersen air. He states in his response the we had “unrealistic expectations.” However, my unrealistic expectations was desperately pleading with him to please remove the foam that continued to off gas an intense and very strong chemical smell throughout my entire home that I was not comfortable allowing my wife, family and pets to breathe. We contacted dozens of foam companies and foam manufactures from all over the country, who all confirmed that any smell at all omitting from a foam insulation job more than 72 hours after the installation should be considered “harmful and not good for you.” Further proof that there is no such thing as a “new foam smell” the gas smell went away when the weather got cold, and returned when the temperature went to 80° or above. The hotter it got the more intense the chemical smell. Even when the smell appeared to dissipate during cold temperatures, as soon as you broke a piece in half, it would omit gas into your face. Proof the foam insulation had trapped chemicals within the center of itself. Anyone reading this review can call any foam manufacturer or foam installer from around the country to confirm the truth. There is no such thing as a “new foam smell”. To insinuate this lie was potentially risking the life of my family. Something was not right with the foam. We were so desperate to get Mark to do the right thing and remove the foam, that we even agreed to “pay him extra” to spray in a new blow in insulation and would even purchase a new $20,000 AC system, which we already needed anyway. His only concern (which he said out loud in my living room on camera with an audio recording) was if the foam was removed the chemical may continue to linger possibly making him responsible for further restoration costs (which I assured him would not be case) and he made this statement after entering my home just 30 minutes prior stating that he “could not smell anything at all.” Another lie right to my face. All Mark had to do was remove the foam and all of this would’ve been avoided. Instead of doing the right thing, he was to concerned about possibly being responsible for further restoration costs if the smell continue to linger. The true test of a man’s character is when things go wrong. As soon as we paid to remove the foam, 100% of the gas went away.

I have used Anderson Air for all my HVAC needs for many years. All of my experiences have been great. They show up promptly, explain what is needed and answer any and all questions. I would definitely recommend them for any HVAC needs.

Andersen Air had great cost rates on new house installation. When house was ready, Andersen came out immediately to rough in, then to install when air/heat was ready for install. Install crew very courteous. Easy to communicate with. Great heat/air install!

These folks are amazing. Excellent customer service, follow up, and quick response. Answered all of my questions and resolved my HVAC problem. They will install my new system within days. Wish I had become aware of them sooner.

So many problems! It took 4 different techs, and over a year to fix my brand new system that was installed incorrectly by Andersen Air. I paid more for a variable system, that would only run on low for months. They upsold me on moving the unit in the attic and adding more return vents, that in turn made my master bedroom be the opposite temp than i am wanting. My electric bill has been extremely high since install because of all of this. They also damaged my drywall and paint and was stood up twice for that repair, it still isn't fixed. I recommend finding a better company.

Edit 5/20/2024 ... I've used Andersen Air for other issues unrelated to installation of my AC and the technicians were professional and displayed excellent customer service - I continue to recommend Andersen Air to anyone for their HVAC needs. Justin Jones was honest, knowledgeable, friendly and professional. He advised me of exactly what I needed and was available to answer my questions even during Father's Day! Great work! I would definitely use Anderson Air again for my home cooling and heating needs.

Andersen Air does work for my home and my office. They do a great job, are very professional and work hard to make sure my repairs or installation are done right and satisfactory. They also maintain my ac systems. I highly recommend them for all your ac and foam insulation projects.

When I called Anderson Air at 1:00 they said they could get a tech to my home from 3-5. The Tech Orion did a great job, answered all of my questions and spoke to me clearly. He was able to give clear pricing before the work was started and the price didn’t change at the end of the service.

I had Anderson Air install a new unit in my previous home and really appreciated the way the owner treated his employees when they were at our home. That’s why he got the call for work today.

Great service! Reasonable prices on a new HVAC system and blown insulation. Courteous and knowledgeable technicians. They replaced a water hose they accidentally pierced. That was very conscientious and professional. We highly recommend this company. We will be hiring them for regular maintenance also.

We have always had great service from Andersen Air. They show up quickly and do great work. They take the time to explain any findings and give us options for any work they recommend. Excellent company!

It’s the day before Memorial Day. I called because our a/c wasn’t blowing. In 2 hours, Michael had us up and running . I’ve Never had service this fast. I’m pretty sure we will be using Anderson Air from now on. I sure do appreciate their excellent service !!!!

Can’t get any one to call me back. My retired parents a/c is out and has been out for over 2 weeks in this Heat it was 91 in their home yesterday. Anderson air took the motor out and said they’re waiting on the part. I called carrier in Ft worth and they have the motor in stock. This is unacceptable.

I use Andersen Air for all my AC/Heat needs. They have provided service for my business, investment properties, as well as my personal home. I appreciate the fast and courteous service from the time they answer the phone to the time I make the payment at the end of the service call. I would recommend Andersen Air to anyone looking for a job done quickly and done right.

My mom had a new AC and duct work done at there home. This company couldn’t even do the duct work correctly nor did they bother to balance the house after all the work to make sure each room was receiving the correct amount of air for each room. They had to keep calling them back out and then they just never bothered to call back. Would never recommend this company.

Fair pricing and the best customer service. I had a 4 ton unit replaced and a new construction 2.5ton unit installed. The owner Mark as well as his technicians are also very honest! 10/10 recommend Anderson Air Inc. for any of your HVAC needs.

I cannot even begin to tell you how grateful we are for this company! Their tech 0rion is stellar! I’m beyond grateful for their honesty, compassion, and care they have for their customers. We had another company come out earlier this week and quoted us over $3000 worth of work and told us we needed a new coil which would’ve been fine. Something fell off and we heard amazing things about Anderson Air. Decided to give them a call they came out same day fixed my air conditioner for what he said was an extremely easy fix. Said my coil was just fine. It was bone dry. I’m so beyond grateful! From the office staff to the tech - this is a true FIVE STAR COMPANY!! Thank you!