Appliance Repair reviews in Converse, Texas

Honestly, I'm not sure why the bad reviews. Every time we call the phone is answered or they call us back immediately. Honestly, I can only think of one time out of the approximately 10 times I called in which I had to leave a message because all the other times they pick up. Maybe people have to gotten used to the AI computer phone tree and don't want to speak with a live person anymore. But I've had no problem in this area.

In the two times we've used them for warranty work on our LG, Isaac has been very knowledge, professional, and respectful. They have scheduled us for the next day or two both times and one time, they tried to call us to tell us he was in the area, but we missed the phone call so that was on us. Here again, I do not agree with the bashing reviews unless everyone expects instant service and results these days, which rarely exists anywhere so please have some patience.

Due to these reviews, we were skeptical when he told us our problem was with the button and not the mother board. We almost felt like canceling, but I'm glad we didn't. I humbly expressed my concerns to Isaac because I'm not a repair man and there's too many "Google experts" out there these days. He accepted my concerns and patiently showed me the old face plate we had, had a silver backing that wore down...LG now makes them carbon fiber so they last and still transfer the static from our fingers to the metal spring(don't know what's wrong with an actual button or knob that has been lost to antiquity). He tested it multiple times with the old plate and wouldn't turn on, but then after taking it off pressed the spring many times and each time it turned on and off.

I will continue to use CalTex and Isaac for all my appliance needs, warranty or not. Thank you guys and don't pay attention to the negative nellys.

I had a appointment today betweet 12:00 to 5:00 pm.. i was home all day waiting for them to show up and they never showed up. I returned a miss call from Fernando. He said because I didn’t answer my phone. They were coming to my house . I didn’t know I was supposed to sit by my phone and wait for them to call. They didn’t come. He said he didn’t wanna waste his time to show up to my house and no would be home. . He was extremely rude.. I tried calling the office from 4:30 to 5 and no one answered. Fernando said they were gone for the day. I thought they closed at 5:00 pm. I asked for the owners name he refused to give me any information.. Nowhere does it say when I made the appointment you have to be by your phone and wait for the service department sure. Fernando was very rude and your office is supposed to close at five. You were closed at 4:30. Fernando also said he was a service manager, I would be wasting my time calling and speaking to the owners and complaining. and while I was on the phone with him, I guess he was picking up his children because he was talking to them. Bad customer servic!! I guess it’s Friday everyone wants to go home early

I called Cal-Tex to schedule a repair appointment for my LG side-by-side refrigerator. The person I spoke with over the phone was very professional and courteous. The technician, Isaac, called me about half an hour prior to his arrival, arrived at my home within the appointment window, and had an employee ID badge displayed. Isaac swiftly diagnosed the problem and made the needed repairs in less than two hours. Isaac was very professional and courteous. The price for repairs was reasonable and I am satisfied with the workmanship. I recommend Cal-Tex and plan to use them in the future for any needed appliance repairs.

Cal-tex recently serviced my washer through a Home Depot warranty. Filing the claim wasn't the easiest experience. I've never had to have a major appliance serviced so didn't know what to expect, especially with some of the negative reviews online. I can honestly say Isaac with Cal-tex couldn't have been nicer and more professional. The washer is working like new again. If we ever need to use an appliance warranty again, I'll absolutely be requesting Cal-tex for the service.

Red Flag—do not use. Over 250. spent with no results on an oven. Could not diagnosis' with multiple service call fees. Even had my wife out in the yard to turn off power and charged me! Door of oven exploded after improper installation of an element—who takes a door off to unscrew an element… DO NOT USE this company!

Samsung sent a tech from this company. Initially he didn't know what the error code he got while running the diagnostics mean. He called someone and discussed the results, then he left because he didn't have the parts (when I first called Samsung I told them the glass on the oven door had cracked and the oven wasn't heating). They came a week later and fixed the oven but damaged the cabinet in the process. The company will not take responsibility for the damage to my property. DO NOT USE THEM FOR APPLIANCE REPAIR!!!

Issac provided outstanding service when repairing my glass top stove. He is exceptionally customer service oriented, taking the time to explain the process clearly and ensuring I felt confident in the work being done. His expertise was evident—he is highly skilled, knowledgeable, and efficient, handling the repair with precision and professionalism. What stood out most was his patience and willingness to answer every question thoroughly, never making me feel rushed. Issac is a true professional, and I would highly recommend him to anyone. He is the type of technician I will always request for future service.

Excellent Company, awesome service!!! My fridge started leaking badly from the water filter. Al came to my house the next morning and ordered the parts. Two days later he returned and fixed my fridge. His price was very reasonable.
Al was courteous, knowledgeable and prompt. I highly recommend Longhorn Appliance and won’t hesitate to use them again.

Having issues with my stupid washer so I contacted Longhorn Appliance Repair via chat, I received a response almost instantly and a follow up phone call maaaaybe 15-20minutes later! He was very knowledgeable and was able to tell me what I needed on the spot and also able to give me an estimate using the model number within minutes! Unfortunately, I have a stupid expensive washer so the parts alone(which are unavailable at this time) were ridiculously expensive and I would be better off just buying a new washer 😅 But he was able to tell me what the problem was and give me excellent advice, saving me lots of time and money! I appreciate his honesty and professionalism! I will definitely contact him again for any future appliance repairs!

I called Longhorn Appliance Repair on Monday morning. I needed a company that could fix all major appliances. They were the only company I called able to come out same day and diagnose both my failing refrigerator and leaking washing machine. By the next day the parts had come in and everything was repaired within 30 minutes. The service was fast and efficient and the price was fair. I will be using Longhorn for all my future repair needs.

We called Longhorn and left a message asking to schedule a dryer repair for the next business day due to it being 10mins until closing. A few minutes later, our phone call was returned and we let the gentleman know what the problem was and if he could come out the next day. He told us he would be there in 20 mins, was there in about 10. Only took him 5 mins to diagnose that some of our dryer fuses had blown. He fixed the problem in under 15mins! I would definitely recommend Longhorn for your repair needs.

My Frigidaire French Door refrigerator stopped cooling and the temperature began to rise. I called Longhorn Appliance repair and Al promptly scheduled an appointment for the next day to come and check out the problem.

Al arrived promptly in the designated window (and called when he was on his way) and quickly assessed the problem. It turns out the fridge was not properly defrosting, leading to ice build up and an inability of the fan to circulate cold air, which he noted was a common problem with this brand and model. Al indicated it would be about 400 dollars to replace the defrost kit, and said he would call with the final estimate by end of day once he found out the price for the part, but he also was honest and indicated the problem would most likely recur within the next 6-12 months because of a poor design.

We've had all kinds of problems with this fridge since we bought it 6 years ago (especially the ice maker), and what Al said confirmed that. He actually recommended we replace the refrigerator, even though it would be in his best interest to repair it.
Al was the consummate professional, responsive to our urgent need for service, polite, and HONEST!

TL:DR If you want fast, honest, professional appliance repair service, call Al at Longhorn Appliance Repair in San Antonio. Also, don't buy Frigidaire brand refrigerators!

What started to be the worst experience in trying to get my refrigerator fixed turned into an awesome experience thanks to Longhorn appliance. I called and had an issue with another company.. Al came quickly and took a look and promptly fixed the issue. He even showed me what was going on which was also a nice touch. It is alive again and I am truly thankful to Al and his son for their great service. Thank you very very much again!

Al was amazing! He able to fix my dryer in under an hour. I usually go through Maytag to service my dryer but never again! Al's price is unbeatable and he came with all parts needed to fix my dryer the same day! I cannot say enough about his work! 5 stars! Thank you again Al!

Al was great! He returned my message as soon as I left it. He came to my home less then an hour. He checked my dryer and immediately knew what was wrong. He had the part on hand and replaced it less then 25 minutes! He's really good at communicating with the customer. I was very pleased with the price and will be calling him for future jobs. Thank you sir!

I am very happy with Longhorn and my repair performed by Alfonso. He was very professional and worked towards repairing my dryer quickly but properly. He went above and beyond to resolve my issue and even provided me time to answer my questions and adjust my dryer after the repair was completed. I will certainly call on Longhorn and Al again if any of my appliances go out in the future. Than you so much Al!

I submitted my contact info on Longhorn’s website and received a call within minutes....very nicely surprised. I have an older, but reliable and better at cleaning washing machine (with the agitation) and dryer, but needed to have them serviced, and equipped with new hoses and dryer vent, etc. I spoke with Al who happened to have an opening the next evening. He showed up on time and also called to keep me updated while on his way. He was very courteous and knowledgeable about my older machine and dryer. After replacing the new items (to include an updated plug on the dryer), he ran wash and dry cycles to make sure all was good. He also cleaned the machines up a bit. I’ll definitely be calling Longhorn again and highly recommend them.

I Had a problem with my washer and Al came within the time frame /day I told him I would be available. Was on time and got straight into the work. Turned out my washer wasn’t worth fixing up so he recommended just finding another one, but before having to stressfully look for one he helped us with one he had (he saved my time). He Sold it to us for a great price & he even took the time to bring it to us, now I’m able to wash my clothes with an awesome working washer. Would definitely recommend!!

My fridge stopped cooling. Contacted Longhorn through their website. Within an hour I received a call.
Al was great. He diagnosed the issue quickly, but would need to order a part. Part arrived, he came out the same day, installed and all was good again. The total was a fare rate, also gave a military discount.
I would definitely call Longhorn if I ever have another appliance in need of repair. THANKS Al!

This company is amazing. I called and they were out in less than 2 hours. Al had the problem with my front loading washer diagnosed within 10 minutes, got the part, installed it, confirmed the problem was solved and was just a joy to work with. Professional, fast and at a competitive charge. I will definitely call them for any further appliance concerns. Thank you again Al, and Longhorn Appliance Repair.

Our dryer was going bad and we called Longhorn Appliance and they came out the same day and repaired it within 15 minutes. He told me we may have to replace another part soon but he thought it may have a bit more life left. It started going bad a couple days later so we called back. They ordered the part and came back out within 24 hours and fixed it. Great service from honest folks. I’ll definitely use them again.