Constraction reviews in Converse, Texas
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Wanted to give it a few months before writing a review. We worked with Garrett who came by our house to go over their product and the savings that we were expected to realize. He also explained about the tax savings and even with the loan we took out with the panels, still saving alot of money with that included. We decided to go with IES due to their reviews and the non-pressure coming from Garrett. I'm very glad we went with them and the biggest thing that is a plus is communication after the install. 90% of the time companies will give incredible customer service until the contract is signed, then it is crickets. Garrett and the rest of the team have answered my questions expeditiously after the sale. Highly recommend.
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I looked into a number of companies and chose IES after careful review. They had the ability to customize the components to meet my needs and were not restricted to specific manufacturers like other companies. The price was also better than the others. Jonathan was very helpful throughout the entire process, answering all questions and following up regularly...including after the install. There were a few hiccups during installation and some questions afterwards...but all were addressed promptly. I recommend IES to anyone looking.
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We installed our IES solar system a little over two years ago and couldn't be happier with our decision! From our first meeting with our sales associate, Jake, who was very knowledgeable and thorough in explaining all of our options in different systems to sharing costs benefits and tax savings, to the day of installation and system turn on, the IES team has been available to answer any and all concerns.
Their prices were competitive with others on the market, but the quality of the customer service won our business. -
I highly recommend IES. What I liked most was that they had good reviews, they did not pressure me, they had the best price by far, and they were punctual and professional with the installation.
I worked with Dan on the proposals. He patiently explained everything and answered all of my questions. And, he was always available by phone, text, or email to answer questions. I took me a couple months to review other companies and ultimately decide, and he never pressured me at all during that time.
The price from IES was far better than the 2 other companies I got proposals from. And even when I directly asked the other two if they could beat that price, they could not.
Kate got all of the permits and inspections in order. I barely had to do anything but review some documents. Then Judy took over to set up the installation and final details. A team of 5-6 guys showed up at 8am sharp and were finished before noon. They were very courteous and professional.
Two days later the city inspected the system, and the day after the electric company completed the final inspection. All tolled, from signing the proposal to installation and power on, was 2 and a half weeks! Impressive!
I was a little nervous to pull the trigger on this decision, but IES made it it so easy. -
We can’t say enough good things about IES Texas Solar! We wanted to take advantage of the solar tax rebate program and spent time getting quotes from many solar companies which resulted in a lot of unclear information. However, Kristen stood out as an extremely patient Solar Consultant immediately and took the time to answer all of our questions about calculation, layout, installation, and explain every step of the quote and process to us. We never felt like we were being persuaded to buy more than we needed, in fact when we suggested adding more panels Kristen explained why it wasn’t beneficial for us based on the exchange rate with our local electric company. Kristen was really honest with us in setting expectations throughout the whole process. The crew who installed the panels were also very friendly and professional. Roy, their electrician, was super knowledgeable and was always available to answer my questions when he was here working. Dan, the manager, also played an important part in our overall customer experience. Aside from the great people at IES, one of the main reasons we chose them over other big names was that they have been around for decades and are Central Texas based, including their customer service team.
Overall, we had a great experience with IES and we highly recommend them! -
IES installed my system in March 2023, and informed Sunlight that the system was good to go, even though Centerpoint had not approved and it needed fixing. IES did not come out to fix the system until 4 months later, in July, but did not inform Sunlight about the system not being approved, and I kept getting charged by Sunlight in the meantime. IES promised to reimburse me 3 months of payments I made while system was not active, but later backtracked on their promise. Bryan Garcia and Brandon Rickett have given me the runaround for months and ignored my calls, texts, voicemails, and emails. The price is cheap, but the customer service leaves a lot to be desired, and they will completely block you out once the system is installed and they get their money. Beware!
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When I decided to go solar, I did my research first and then started interviewing solar companies before I selected IES. The reason I selected IES, is that they took the time and explained the entire process, the costs involved, tax credits, answered all my questions and they helped secure financing. They also helped my neighbor - she had been working with another solar company for her solar array and had been waiting months for the installation. IES assisted her and they ended up installing her solar array.
The process is seamless and they have a great team. Once I signed the contract it took about 30-45 days to get the panels installed and operational. My solar array was up and running June 2019 and I was able to see the immediate savings after the first month of operation. -
We recently had a 14.5 kW system installed on our metal roof. I interviewed a total of three solar companies and decided on IES for several reasons, The pricing from all three firms was very similar, but my research showed that the equipment used by IES was better in respect to warranties and in long-term efficiencies and performance.
The salesman that I met with was very knowledgeable and was not high pressure. The permitting and approval process went smoothly and in less time than predicted. The installers were very good, even though they ran into a few issues.
Overall very pleased with the process and the install. -
So I've had my solar panels for over 5 years now. My first experience with this company was that they are not pushy at all. They were friendly and courteous. When it came time for the install they came they installed and things started working within 48 hours.
My first real experience with how well these worked was my first electric bill that went from about 180.00 to less than 25.00. This all by itself told me these were worth the cost. I got mine before the huge increases in utility costs so the difference is what I was looking at as well as the fact I am retired.
This is my own personal feeling, the solar panels because they are recessed from the roof provide an air flow between the roof and the panels which, in my opinion creates some cooling effect.
So far that I've had the panels I've had two occasions where I've had to call IES, the first one, I noticed that my entire array went out. IES looked at the problem from their end and within 24 hours sent out a team to come fix the issue which was two bad optimisers which had gone bad due to Texas power outages.
The second time was when I noticed that a few panels weren't producing. I contacted IES and they sent out a team (took a few weeks but they did say they were real busy which I do not doubt) and discovered that not a few but 7 panels were not producing. About 3 weeks later they sent out a new team that came out and installed the new panels. The new panels were upgrades and didn't cost me anything due to my warranty.
The only thing that I've had to pay for is a squirrel fence around the panels which I highly recommend and the regular maintenance of cleaning them about every two years due to pollen, dust and other debris.
All in all, IES is the best.
I worked with Corey whom I've never met but has been the best at providing feedback and the resolution. -
Absolutely amazing experience with them. I did a lot of shopping around, a lot of research into countless of other solar companies. If quotes were cheap, they were from very small and new Solar companies. The fear of unreliability was real. If quotes were expensive, they came from very big and reputable Solar companies. IES Texas Solar has a good and reliable history dealing with electrical. AND most importantly, they were extremely competitive with their prices. On top of that they carried the exact solar panel models that I wanted.
Mr Garrett Bader, my sales consultant took so much of his time and efforts to explain every small process. If he didn’t have the answers he would contact his engineers instantly. He even dropped by a couple times during the installation process, which was quick and efficient.
Right now sitting on my roof are 12 beautiful all black panels with no signs of wiring, everything hidden perfectly. I gotta say my solar panels look the best out of all my other neighbors. And that’s all thanks to IES Texas Solar! I would highly recommend getting a quote from them if you’re looking to go Solar. -
After speaking with several installers and doing extensive research, I chose IES Solar. They came up with very competitive pricing and provided state of the art service along with a lot of patience in dealing with me as a customer. A small contractor issue was resolved quickly and details of the finance contract was explained in detail. It's been 2 months the solar system went live and everything is working flawlessly. I highly recommend Michael Downing as their Sales Exec who went out of his way to answer questions. I have also provided several referrals for installs. System installed is a 15.2KW setup with Panasonic panels.
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After talking to several other companies we decided to go with IES Solar for their excellent service, price model and no pressure policy which we love. James was our amazing consultant and he made us feel really comfortable during the entire process explaining every single detail and taking care of every aspect for us. We were also amazed at how fast they had everything up and running.
I always recommend IES Solar to all my friends and neighbors looking to go solar. -
Had a great experience working with IES. From the initial quote all the way through activation of my system, they were professional, helpful and attentive. They were upfront and honest about the entire process. I would highly recommend them.
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I had a solar system installed this year, and it's been in production for a little over a week now. So far I am extremely pleased with the operation and net effects on my CPS bill. Their installation crew was very good (and also very quick). They installed 26 panels in about two hours.
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I had a 20.5KW system installed on a 3-story roof with sloping terrain. It was a very tough install. It was a pleasure working with IES Texas Solar. The salesperson, Dan, was knowledgeable and polite, he took the time to understand my objects and worked to design a system that fit those needs. They took care of the application process with my subdivision and electric COOP. I worked with installers to solve a difficult clamping issue that was eventually resolved through research that Judy did to identify an alternate clamp for my unique standing seam roof. My only complaint is the risks taken while on the roof. I felt the workers should have used fall protection. The installers were very good at what they did, but did not use harnesses or other fall protection.