Contractor reviews in Converse, Texas

Outstanding experience working with IES. Michael explained everything in detail. The whole project was completed in 1 day and looks great!! Saved $100’s on monthly electric bill!! Highly recommend IES!!

"IES was the best choice"
David N. & Juan did an excellent job troubleshooting my 12 year-old 4600 KW solar system, updating some components and bringing it up to standards as if it were new. I'm very pleased with their work, knowledge and customer care

Overall, system quality is good, and the services provided by IES were good as well.

-So why the 2-starts instead of 5?

I didn’t particularly appreciate how the system was presented in terms of numbers and expectations. Basically, what was presented was misleading.

-Why is the information presented to clients misleading?

In simple terms, any house in the US (or I should say the world) runs on AC power, but the system is presented and advertised in DC power. Note that companies offer their systems in DC Power. Also, they do present (on paper only) the AC Power output after you sign the initial contract.

-Why is it essential to run the numbers with the max AC Power output and not DC?

In simple terms, the max AC Power output is limited (clipped) by the inverter’s efficiency or the inverter’s max AC Power output, whichever is less. So with this being said, your panels could be producing 340W DC, but the AC Power output could be 290W AC because of the max power output of the inverter (295W AC Max).

-How has this impacted my system?

My system was presented to me as a 7.82 kW DC system (23 panels of 340W). All numbers were presented using the DC Power number, numbers such as how much the system could produce in a year (11,382kWh), how much offset I was going to generate (64.93%), etc.
After the system was installed, I expected an AC Power constant peak output of something close to 7.59kW due to the inverter’s efficiency. But, to my surprise, I was only able to get a continuous peak of 6.67kW. After looking back at the design, I realized that the AC Power output was 6.67kW because the inverter’s max output is 290W/295W Max per inverter (the system uses one inverter per panel, so 290W x 23 panels). So, all the numbers presented were based on DC power output, although to compare apples to apples, you should compare to the AC power output.

-What IES had to say about this?

So IES tried to explain why they used the microinverters they use, which have a max AC Power output of 290W. This I already knew after doing my homework and not trusting the first thing I see on paper. Basically, the microinverter that can output more AC Power starts working at a bit higher voltage than the ones I got. This matters because when you don’t get too much sun, your system will produce a little bit of power. So to decide which inverter is best, you have to see the pros and cons. Anyways, this was not my question to them; my question was why their advertisement was misleading. To this concern, they tried to shift my attention to the annual production number presented in the initial contract, which was 11,382kWh. I was told that their program considers AC Power and other factors. Still, to those of you that know how solar energy production is calculated and to those who don’t, it is calculated based on 4hrs of direct sun per day in other words, Annual Production = Watts per panel * Number of panels * 4hrs * 7 days a week * 52 weeks. So, if we take my system in DC Power, Annual Production = 340W per panel * 23 panels * 4hrs * 7 days a week * 52 weeks in a year = 11,386kWh DC Annual Production…. If we take my system in AC Power, Annual Production = 290W per inverter * 23 inverters * 4hrs * 7 days a week * 52 weeks in a year = 9,712kWh AC Annual Production…. Now, why do I believe I was told to look at the Annual Production instead? Well, surprise, we are in Texas, and we get more than 4 hrs of direct sun. So yeah, I’ll get to that number eventually.

-Would this have impacted my decision to go solar (or at least with IES)?

Yes! As you can see, I know one or two things about solar and how the system works and, systems are overpriced everywhere. So, I would have put more thought into it before deciding. I just failed by trusting the numbers that I was given.

Attempted to do a $50K ground mounted installation. Project ultimately had to be canceled due inability to design a system to meet my requirements and timeline. If you're in the market for a standard roof top, grid-tied installation, you might consider IES. If you need anything custom, you might consider looking somewhere else.

Solar has been working great for 4.5 years. Have a leak in roof do to rodents. They had their techs have been out to investigate, and they paced a temporary fix over the leak until the roofers can make it out for a perminate fix. I would also recommend solar to all home owners for the monthly savings on electricity.

We are extremely pleased with our experience with IES. The whole process was seamless and efficient. Any questions we had throughout were answered immediately, there was constant communication through the process, and every person we dealt with was kind and helpful. We are really happy we chose IES. Thank you!

Since my last review of 1 star, I am writing to change it to 4 stars. Once I was able to get with a representative (Jonathon Cates), I have had a very good experience. Jonathon has been very responsive to my text (even when he was on vacation). We are very pleased with the Generac generator that we combined with our solar panels. I did not give them 5 stars because nobody is perfect. The only complaint that I have with the installation of the solar panels is that they did not cleanup the small debris (extra zip-ties) laying on the roof. So now, after a hard rain, I have zip-ties in my yard that comes down through the gutter. Other than that, I am very pleased with IES.

Mike and the team were great, it did not take them very long to install our panels. Great communication and all questions were asked when we needed. No issues with the panels and they are saving us money our CPS bill. I highly recommend!

I have nothing but great things to say about my experience with IES. They completed my project a few weeks ago and every step of the way was great. Each person I interacted with was professional and very responsive to my many many questions. Already refered family friends to them and they have been equally pleased with IES.

IES is a really great company. I decided to buy solar from them and they walked me through the whole process. Everything was explained in detail and any questions i had were followed up immediately. Great experience with IES.

When I found that they had the Solar System I needed, they were very helpful from start to finish. The personnel that installed the system, When I made a change to something that was needed, they didn't hesitate to add it to the plans and did an excellent job on it. Also, I must mention that if I had a question, the ladies (Tami, and Sarah) that answered the phone were extremely helpful and full of good information. They were extremely pleasant to talk to and helped me with anything I required answers for. Well done and thank you.

I bought a generac from them . their salesperson quit . i have attempted via email and phone calls to get service multiple times with not result. the generator doesn't work when the power fails. BUYER BEWARE

Great experience from end to end with IES. We met with 4 companies and decided to go with IES due to the price and service. They didn’t try to add in a bunch of unneeded extras to drive up the price. They were flexible and did the extra work to ensure we got what we needed. It has been about 9 months and the system has been worry free. Thanks guys!

I started this project a little under a year ago. I was sold on how long the sales person said this company had been in business and how “reputable” they were. I’m now stuck with solar panels on my house that don’t produce electricity because they seem to have an issue coming out and inspecting my house with the city. Now that I’m 60 days after installation my loan is due. Since the panels do not work I’m now stuck paying the solar panel bill AND my normal electric bill. DO NOT DO BUSINESS WITH I.E.S. THEY TOOK MY MONEY AND WILL NOT FINISH THE JOB IVE BEEN GETTING THE SAME RUN AROUND FOR 60 days AGAIN DO NOT DO BUISNESS WITH IES WORST MISTAKE IVE EVER MADE.

I met with 4 solar companies before I sat down with IES Texas Solar. They listened more to what we needed than any other company. They were also much more knowledgeable about the process. The install process was faster and easier than all other companies outlined. I highly recommend IES Texas Solar!

I didn't realize I had an issue with my panels but when I logged on to the home monitoring page, it appears my panels have not been working since the end of April. My CPS energy bill confirmed that. My husband did numerous resets after a storm at the end of April and we thought it was fixed. IES told me that they signed me up for email alerts when my panels were down however I have never received an alert and trust me these panels seem to have frequent issues. Here I am on Saturday evening and I called the "on-call" number and of course nobody answered. No surprise there!!! Very disappointed!!!!

Brandon was able to solve our utility bill needs and our extreme high cost of electricity with the solar system. After getting several estimates we found IES to have the cleanest looking installation available in that they do not have exposed conduit running all over the roof like some of our neighbors. Pricing was consistent with other companies service was better than others

IES Solar is excellent! They were quick to respond to any of my questions and there was no pressure the entire time. They had the best price for quality panels out of all the solar companies that I spoke with, and they are very straightforward and honest throughout the process. If you are looking for quality and knowledgeable associates at a great price, I would highly recommend!

After comparing IES with other two installers, I selected IES because their flexibility and assistance to design a system where all its components have a 25-year warranty. Also, because of their competitive price and very good customer service. Thus far I am happy with the performance of my new PV system.

IES Texas Solar made it very easy to get my panels and to get them up and running. Mostly I just answered a few emails, they did everything else. Our panels are working perfectly and I love the notices I get about our usage. This has been a great experience from beginning to end.

Brandon our rep was great during the initial meeting and has been 100% on any text or email during the entire process. Brandon just came and completed our final brief on how the computer system works and helped load the phone apps. The installation team was very friendly/professional and explained any concerns we had. We highly recommend IES to our friends.