Reviews of local pros in Converse, Texas

Thank You for your excellent service. We appreciate Robert, he is very knowledgeable and professional. He answered all our questions and scheduled our service in a timely manner. The Quality of the work was great and looked clean.

Owner and his crew were prompt, professional and efficient. Having a pipe break, flood the hardwood floor and cause damage is never enjoyable. I have these guys on my phone if it happens again. They really know what they're doing.

Bailey has been just great! Two separate cleaning services provided. Both were well done.

Her communication with us and customer service skills were both excellent.

They were professional and did a great clean up job

Rapid response when we called after a water leak in our kitchen. Mack was very professional and honest about what we needed. Went above and beyond. Hopefully we won't need them again...but if we do we will definitely reach out to SERVPRO of Universal City/ St. Hedwig.

Gave Robert a call and was contacted in a timely manner. Robert made everything so easy from calling the Insurance claims department for me to getting me scheduled as soon as possible. Would HIGHLY recommend this business to anyone.
Thank you Robert and Mack

Excellent customer service! Bailey was amazing-kept constant communication and very professional! Great company. Will absolutely call from now on with any upholstery cleaning needs.

I didn't end up using this company for my 1st floor flood and we should have used them. We called 1am in the morning, received a call back immediately, the gentleman actually came to the home ready to work! We ended up going with Roto Rooter (decision based off a lie from the salmesman told). Later, several friends told me use Servpro for floods! Even a friend that works as a claim adjuster who said Servpro is great!

I am selling my home and had concerns that due to the age of the house, there could be existence of hidden mold. Jacob Velasquez did a thorough job addressing my concerns. The fact is there were no findings of any mold or moisture issues. Jacob was very honest although it resulted in no business for SERVPRO., who is in the mold restoration industry. Thumbs up to him and SERVPRO. They have my full endorsement. Give them a call if you have any mold concerns.

Robert and his team were terrific. Professional, thorough, efficient. They drove from TX to help with homes in MN after huge amounts of snow, then rain, resulted in massive flooding. So grateful for their responsiveness and excellent work.

Robert and Steven did a great job coming out and getting right to work. Steven has been attentive to come back and ensure that we are making progress on drying the affected area of our house. GREAT SERVICE!

Our washer broke & water went everywhere. SERVPRO Universal City was out to our house super quick & took care of our issue even quicker. Everyone was super great to work with. Although, I hope you don’t have to call them—but if you do know that you will be in good hands. Thank you SERVPRO.

We had a house fire in February 2018. After the shock of this tragedy, I contacted Servpro of Universal City-St. Hedwig. I spoke with Mack, Service Technician. The first thing he asked was are my husband and I all right, and then he asked for the details of the fire and damages to my home. He immediately introduced me to the franchise owner, Robert. We then had a 3 way conversation. The next day Robert and Mack arrived at my house. They put a plan into action. Once my insurance allowed for the tear down and rebuild to begin, Mack was at my house in a day. He and his crew started ripping out the damaged contents while doing an in-depth inventory at the same time. My damages were extensive, all the while handling my household contents as “special cargo”. Not one item was broken or lost while under their care. I trusted this franchise to treat my home as if it was their very own. And they did! My husband and I returned home to a house that has new floors, walls, electric, plumbing, painted, and cleaned. Robert and Mack are HIGHLY professional, HIGHLY skilled, sincerely compassionate, and provide fast, accurate work. Put your trust into Servpro of Universal City-St Hedwig. Let them put your burden on their shoulders. They can handle, tackle, and conquer any fire, water, smoke, and mold damage you unfortunately might have.

Had ServPro come in and clean our carpets before we moved into our rental. They were really bad from the previous tenants, but after ServPro, they looked brand new!! We also had them deodorize the entire house, because it had that "old mildew" smell. NO MORE SMELL!!!!! I will definitely be recommending them to EVERYONE I know. Their office staff was friendly and professional, and the service guy was on time and courteous. Great job ServPro Universal City!!!

These guys are first class professionals. First and foremost, they did excellent work - very detailed, thorough, and informative along the way. Second, they jumped on job ASAP after a hurricane (when obviously they were getting a zillion calls per day). Third, they spent all the time necessary to help guide us thru the review process with the insurer, and waited patiently for that to end. I could not recommend them higher!

We had just moved into our brand new home. An issue with our washer flooded part of the downstairs. Robert and his team were courteous, responded quickly and explained all options in detail. Thank you for saving the carpet! We highly recommend their services!

After our crazy Texas Winter Storm. Servpro sent out Baily and Emily who were just awesome! They were professional and did a great job! They were in and out in no time and very efficient! My family was 100% satisfied and impressed with the job done! Thank You Servpro!

Robert and his team at SERVPRO of Universal City/St. Hedwig were awesome. Can't thank them enough for the quick late night response and immediate action to get things dried out at my folks place. Very professional and courteous as well as up front about what was needed to handle the job efficiently as well as quickly. I highly recommend this team. Thanks again, Robert.

Robert came out shortly after I called and was professional and easy to work with. His team of Bailey and her partner (I am sorry that I cannot remember his name) worked quickly and efficiently to help make a wet situation as pleasant as possible. I will recommend their Servpro company.

I woke up to a flood in my kitchen and thought I just needed to call the plumber and mop it up. After realizing I wouldn’t be able to do it by ourselves SERVPRO was recommended to us. They arrived promptly with in the hour and took care of everything I did not realize that our floor had already sustained damage and so did the walls and everything had to come up. Robert and his team were extremely professional and explained everything as they went along. I would give them five stars and recommend them to anyone who needs that type of help.

My husband and I discovered water leak in the laundry room and quickly realized it was going to be more than a DIY project. We called our insurance and they sent out a Serv Pro team to start the water damage assessment. Robert explained the process and what they would do once the insurance approved the job. Next day Bailey and Tucker called before they showed up and started the cleanup. They were thorough, quick and efficient. They were polite, courteous and respectful, something you don’t get much of these days, which I totally appreciate. Bailey or Robert would come by everyday to check the moisture levels and make sure it was drying. This team did a fantastic job , it took longer than expected , through no fault of their own it’s just my stupid house but they kept me in the loop the entire time. Everything is now dry and we can start the repairs.
If anyone is ever in need of a cleanup you can count on this entire team to do the job right.