HVAC reviews in Crowley, Texas

I like their service, very knowledgeable with AC and Commitment. I've used different companies before but Joe's are great 👍 👌. Keep up good job with customers

OK let's start off like this. My unit is 15 years old. I'm having an issue with my thermostat showing aux heat. I call American Home Shield and Joe's is my tech. The Aux Heat symbol is an apparent alert when the defrost cycle isn't operating properly. Joe comes out and cleans the unit and gets the defrost cycle to kick in properly. I start asking about a new unit. I've got 2100 sq ft with a 3 ton unit and it never has kept the home cool enough or warm enough. He says he can fix me up if I make the decision. He says let the unit run for a couple weeks and if I feel the need recall him and he will have another look at it on his dime. That was cool....no pun intended. Don't forget unit is working still although defrost cycle is starting to Aux Heat occasionally. Check this out though....he is at my house on February 10th the Thursday before our week long winter storm. On the 10th we agree on a new unit of my choice.....a TRANE compressor and a new furnace. 3.5 ton 14 seer unit. His price hit my target....very reasonable by the way.....and I said sure. He also offered up this delicious touch screen thermostat with all the bells and whistles. Don't forget now the storm hits. God bless we didn't lose power and the heater worked fine the whole time until he was able to access the distribution center to get our new unit. A one day job. His crew had this thing operating by like 1 pm. Fully installed. No damage. That delicious touch screen thermostat tells you everything. I never realized what we were missing with this unit installed by the builder. Joe's team handled the job extremely professionally and we for one are very happy. The tech referred to it as the tornado and I'll be darned when it starts blowing air...hot or cold....you feel it. You would have to go a long way to convince me anyone is better than Joe's cooling, Cheri was very much in touch with us along the way. Thanks all...Our paths crossed at the right time. Take care

I had used Joe multiple times in the past on numerous properties but was very disappointed in the customer service when things go wrong. A coil was replaced and prior to replacing it no leaks were ever present, after the replacement the coil in the hvac system it leaked throughout the house causing over $1275 in damage. I hate giving negative reviews and ruining a perfect 5.0 rating but I did want the customer service be known when things go wrong that Joe Cool does not attempt to offer suggestions to make it right. Sheri the company manager mentioned that the leak was partially a result of the service of joe cool and The plumbing on the house. Although I was willing to offer suggestions on the $1275 in damage post repair(maybe split the cost of the damage), Sheri mentioned they would not be responsible for secondary damage. Secondary damage is defined as, “the damage that can be caused after the initial damage or failure of a not related to a direct repair.”

Because this was partially in relation to both parties I was willing to work with them with splitting repair cost and avoid this as well as a bbb complaint I will be placing later today. Unfortunately the manager was very defensive and did not allow me to offer suggestions.

Sorry Joe Cool you will definitely be on my list of companies to avoid in the future for any and all people looking for service. Service with Joe Cool is good until things go bad. Procede with caution.

Joe Cools AC came out and had my house cooling again in less that 2 hrs. Nice professional people. The owner came to my house on the initial service call. He is also a nice man. They know their stuff. Two thumbs up for Joe Cool AC.

Joe's cools installed a new unit for home warranty. Within 1 year a leak developed and they refused to repair the system. When asked why they lied and made up a reason that they dont service that brand. I spoke with the supplier and found that was false. When asked why they stayed that during their visit I said several times that they had done the install.

If I could choose 0 stars I would. Before writing this, I sat to think whether there was any good thing about my experience with Joe Cool's. I couldn't find one. From the very beginning, they misplaced my work order, so had I not called them I would have never gotten service. When the work was scheduled, the tech arrived an hour after my stated window ended, was not apologetic at all, but rather was dismissive and eventually outright rude and walked off the job. The office personnel wasn't any better, promising to call me back but failing to do so, then not answering my calls when I tried to call back. I've never been treated so poorly by an entire company. I'm not sure how they got a contract with AHS, but they don't deserve to keep it and I'll do everything in my power to see that they don't for much longer.

Amazing service and really nice technician. Would definitely use this company again.

I got an appointment the following day my ac went out. I have American Home Shield Warranty and did some research before choosing Joe's company. We are very pleased with their service. Highly recommended.

My experience was great. My heat was not coming on, the motor was just humming but there was no heat. I called my warrantee company and they recommended Joe Cool's Colling & Heating service. Joe Lefkoki showed up within the arrival time promised. He quickly found the problem was in the motor and fixed it on site. He was honest and fast. I verified his honesty with a neighbor who also does HVAC service, he was the one that suggested I use the Warrantee company 1st and if was anything outside of what he had discovered to let him know. So I had a second opinion before I took the appointment. 5 stars for sure.

I can’t say enough good about Joe cool. without a doubt he is The most professional attentive AC guy in the business. you aren’t just another customer. He genuinely cares about helping you and doing it in a timely manor. His prices are better than most and his attention to detail is above and beyond! I won’t use anyone else !

It seems my 17 year old AC system decided to develop multiple leaks in the Condenser and Evap coil areas, warranting a total replacement by multiple installers. Joe gave me a good quote installing current Trane equipment with some upgrades, and whatever I did not ask of Joe, Sherri was able to answer my remaining questions. The install guys were here promptly the following day, and did what appears to be a great job, in less than a day. I will definitely use them in the future, and have no problem recommending them to others!

I was quoted $4200 - $5600 to replace some heat pump components (handler, coil and circuit board(?)) by a big name company for my rental property. I called Joe Cool for a second opinion and a quote to replace the same components. Technician checked the system and found a component was not installed correctly and so was not working properly. He fixed it and cost me only the service fee for the home warranty program. Trust is very important in my business. Joe Cool earned my trust.

My wife and I just purchased our first home. First real warm day in Burleson had the AC unit working a little too hard. Filed a service request with our home warranty, and they scheduled it with Joe Cool's. I tried scheduling service for later in the afternoon, and they made it much later. Turns out we were a few pounds of refrigerant light, Joe gave us a complimentary pound for the incovenience. Will definitely be giving them a call back, and recommending them. Great service - even on a Friday night after a long day. Thanks Joe!

I’ve never been more upset about a contractor before. Joe Lefkosi from Joe Cool’s Cooling & Heating came to our house on AHS home warranty call.
I also had 2 electricians at my house replacing several light fixtures, they were the ones who found the disconnected AC vent in the attic.
Joe said the home warranty would deny our claim and it would cost a lot of money out of our pocket to fix it and pointed to my electricians saying they are probably the ones that disconnected it.
He then said “ I give you BOYS $20 to go and connect it back”..
I told them they most certainly did not need to do his job for him.
Not only was he rude, but he is cheating the AHS Home Warranty by not doing the work and lying on the invoice. He said he was there from 11:00-12:30 ( actual time was 12:05-12:30!)

We requested to have our HVAC system looked at as it stopped coming on. We had one of Home Depot's affiliate companies look at it previously and they only wanted to replace the entire unit for $10,000 since it's an older unit. Joe Cool replaced a relay on the unit and got it running in about a half an hour with absolutely no pressure of needing to replace the entire unit. However, when I asked, he said they would do it for around $6,000. If want an honest company that will not try to suck every dime they can out of you, call Joe Cool's!

This company is completely unprofessional, unreliable, and does not act with integrity. We called them to replace the blower motor in our furnace and, when they came out, they took off a high limiter because they said it was way too dangerous and did not even replace the fan blower. Our furnace has been working for 3 1/2 years with no issues and it was very obvious that the technician had absolutely no idea how to fix it or was instructed by the owner of the company Joe not waste his time because they don't make enough money off of it. This was a task through American home shield which we have paid for since we bought our home, and this company is completely unreliable and most likely not capable of fixing your issues in any sort of timely or professional manner. Sherri, the woman who answers their phone is terrible to deal with and is only there to lie for the company and make excuses. Buyer beware! This company is trash and we do not recommend them at all.

We had them scheduled to come this past Monday because our two units were freezing up and not blowing cold air. The repairman walked in my house literally 5 minutes and walked out stating that the problem was fixed and recommended having the AC unit cleaned. Which he stated they don't do that work He never went upstairs to check any vents. Only added freon and said it was fixed, same day same problems existed. What's worse I try to I tried to call into the office to make a complaint and the lady Mary answering was in total defense of the way this job is handled all while telling me that they get paid for their time on a job. My response was how much is 5-7minutes worth. It is 110 to 115° here in Texas and my house is reading at 90 I have also reported them to American home shield.
Update: Joe cools, straight lied...another technician came today and stated the coil is bad and needs replacing. They are running a scam service on AHS!. I bet they got paid while we are still suffering from a 110 degrees heat!

Joe is a good guy who gives great service! Our 18 year old compressor decided to die over the Labor Day Weekend. Our home warranty company assigned Joe to the job. He called us first thing Tuesday morning, and was out to replace our unit the next day. If you have a problem, he is definitely the guy to call (and if you have a home warranty company, ask them to assign him to the case — you won’t be disappointed).

Got in touch with them through a claim from American home shield. They contacted me on a Sunday and came out found the issue quickly and came back the next day finished repairs. Great communication and customer service. They k ew it was cold and the urgency. Thank you guys for taken care of me.

Awesome company! So efficient and easy to work with. Joe came out within two hours of calling AHS diagnosed the problem promptly and set us up on getting a furnace replacement and setting our Trane system up correctly since it wasn’t when we purchased our home. Very knowledgeable and kind team. Sherry on the phone is the absolute sweetest as well! I was so pleased to work with them and was amazed how fast they were able to get out to us in the middle of the ice storm. I would give more stars if i could and will use the company in the future for my ac/heat needs.

Joe Cool's has been a life saver for me this summer. I've had so many issues with my A/C this year and Joe is always able to come out promptly and fix my issue. He's always very nice and professional as is Sherri in the office. Thank you, Joe Cool's for taking care of me. :)