Electrical reviews in Cypress, Texas

Just had our old neon channel letters converted to led. Clayton and Paul
did a great job. They got here early this morning and were finished by
4 pm. It was a big sign and a lot of work. Neat and organized. I would
definitely recommend them.

We have been using LMS now for several years to handle our lighting needs at our properties. Excellent customer service and staff. We have always been very satisfied with the service and best of all, when they complete a project, no return trips are needed because they do it right the first time. That's quality!

Had to call someone else to finish the job

I have used this company several times. Very high quality workmanship.

They declined to do my home rewiring job, so they’re busy with larger job sites.

Great local electrician. Really knows his stuff and is very, very easy to work with. Wish more contractors were like this one. Highly recommend.

Quality, caring people. I was stalled along the road and Viking Electrical Services stopped to see if I had a dead battery and needed a jump.

Thomas Sivley came out to determine what made the lights go out in our game room upstairs. He found the problem and replaced the faulty switch. He did that so well that I told him of another problem we have had in our kitchen for over 10 yrs now. Some of the GFI plugs don't work, along with some regular plugs in our dinning room. He found the cause and fixed it by rewiring one of the plugs. I was quite impressed with Thomas. I will definitely refer him to friends and family.

Ryan from Viking Electrical installed my whole home portable generator system and put a lock out swith on my electrical panel. The crew did a good job.

About a year passed and i was considering a stand alone Generac, which Ryan came to my house and said he would quote, along with the possibility of adding a 40 foot 50amp cord to my portabbe system.

This is where the problem started. As time passed I did not hear from him on the quotes. I texted him numerour times with no answer. Lately I called the office and asked the rep to have him call me, as I thought my texts were not received by him.

It has been over 2 weeks and no call from Ryan. This is totally unacceptable.

I take it from his lack of response that he prefers not to have me as one of his valued customers.

I will never do business with this company again, as he is not professional and does not return calls or texts.

I would suggest that you take your electrical business to a company that cares and is professional and cares about you as a customer......Beware

Demitri took the time to make sure all of our electrical needs were met including making us aware that one of breakers blew a fuse. Awesome work!

Dimitri and Chris were very professional and represented their company with a thorough and a proficient installation. I was very happy with their all around customer service.

Dimitri and Chris were fantastic. They were prompt, professional and completed the project quickly. They answered all of our questions and explained everything throughout the project.
Highly recommend!

Demitrie was wonderful! He was professional, proficient, and made sure everything was done to a high standard. He also cleaned up thoroughly after the job, which I really appreciated. The LED light installation went smoothly, and I’m very happy with the results. Highly recommend!

Thank You ARC Electric, our interaction with this company has been amazing. Extremely prompt and professional, even fun.
They installed a home generator and the install was seamless, fast and again very professional. Tina, Elizabeth and Armando have been fantastic. We have and do highly recommend ARC Electric.

From our initial contact with arc electric we have dealt with nothing but sincere professionalism. Armando came to do our initial estimate and walk through. He did a complete and thorough inspection of our generator, and listened to our lighting requests. We had some light fixtures that were ready to be replaced and the the ceilings are too high for us to take on this project ourselves. Needless to say we hired them and we now have a much better functioning generator after the maintenance, a great backyard light fixture, several smart switches, and our ceiling lights are bright, clean, and wonderful. The crew that did the actual work were wonderful and very respectful of the property. I highly recommend arc electric + lighting.

The Arc Electric team installed my generator today, and did an awesome job! They simulated a power failure, and my whole house turned back on in under a minute. They were kind and courteous through the whole process. The owners showed up to do the site survey and pricing and again at installation, which definitely made me feel confident in my decision. I would definitely recommend them if you are looking for a generator!

Arc electric is AMAZING to work with…they are honest, thorough, pay attention to detail and give wonderful customer service. My aunt was thrilled with their work! We will definitely use them again! If I could give them more than 5 stars…I would!!

Engaged ARC to install generator outlet. Tech Jonathon came out. Kind person and pleased with his work. Tech J also identified some additional work - had to replace my master breaker, it was under sized and didn't fit the metal shut off for the generator outlet. My numbers may be off slightly, because they were given to me verbally, but was told the breaker was $230 and labor was $350. I asked how long does it take to install the breaker...less than an hour was the response. I stated that $350 for an hour of work seemed high since you are already here. I then understood Tech J to state the $350 was for the breaker AND the labor. Ok...let's do it, that sounds fair. Received invoice and the additional work was $580. Received a call for payment and I explained the conversation on the price. The person went on "attack mode" and became extreme rude during our conversation....said she spoke to the Tech and tried to tell me what the conversation was between the Tech and myself. I was wrong and this is not what the Tech told me. Proceeded to tell me the cost of doing business, time spent, cost of breakers, etc. It was ugly. I wish I had taped the conversation. She accused me of swearing....so I interrupted and said, I didn't swear...what did I say? No response. I told her I'm a kind person, I understand everything she is saying but she is being rude and asked to speak to a manager. She said "I'm the owner". I told her I was shocked that an owner would talk to a customer this way. The difference in the price was about $230, so it not worth fight with an individual that wouldn't listen to what I was telling her. I've never experienced such an attitude and tone from an owner of a business. Not once did she apologize or say I'm sorry for the misunderstanding, rather she was there with gloves on to fight for full payment. I ended the call and paid the invoice in full.

All of this drama could have been avoided if she would have listened to what I was told by the Tech...with a simple response that said, I'm sorry there was a misunderstanding. The total price was $580, not $350. I would have accepted that, since the work was completed timely and the Tech was kind and professional. A little active listening, positive tone and respect goes a long way. This is my expectation when I talk to an owner or manager of a business.

I didn't check reviews before I engaged ARC, so I checked them before writing my review. Saw this recent review which mirrored my experience:

"This company is run by emotionally immature children. Maybe they do good work (electricians and generator companies are a dime a dozen in Houston) but the woman running the customer service for the company is extremely immature and overly emotional."

"On top of that I had liked the page and witnessed them CONSTANTLY blasting and getting into drama with anyone who leaves them an unfavorable review or does anything they deem unfavorable. I’ve always been put off by companies who engage in constant drama in the public eye. Says alot. If you’re confident in your work you’ll let that do the talking."

Based on business' prior responses to negative reviews, I'm sure the response to this one will be delightful. Regardless, maybe this review will be read and ARC will understand that there is a better way to talk to customers. Some customers can afford the work being done and are not trying to beat service companies out of mere $230.

If ARC wishes to call me directly to discuss this review in a professional manner, I will gladly update my comments.

Amazing service!! We had our ceiling fan fall and after speaking to this amazing team, they had people out the next morning job was completed within an hour and my old broken trashy ceiling fan was upgraded to a beautiful modernized fan. Pricing was very reasonable as well!!

I’m so grateful for Tina and Armando. I got a home generator installed and they were wonderful throughout the entire process. They were knowledgeable, responsive, and attentive. They did everything to help make this complicated process easier for me, including HOA documentation. Their team was professional, courteous, and worked efficiently. Most importantly, they are caring and treat you like family. The generator was a big investment for me, and choosing arc electric + lighting for this project was absolutely the best thing I could’ve done!

Had my Kohler for 9 months now. Installation was flawless, and generator works perfectly! Comes on every Friday for its automatic check, and have actually used it twice for 3-hour outages. Obviously, there is a 4-6 second pause to come on, and when power comes back, clocks and other thing run seamlessly with no blips on the clocks etc. Handles whole house perfectly, including two air conditioners (both running). VERY happy with Arc Electric.