HVAC reviews in Decatur, Texas

This company is beyond amazing! We have used them several times always with a great result. They came out promptly at the promised time and figured out our issue of why our AC wasn’t keeping cool enough, it was a clogged P trap. They cleaned it right out and got our unit working right away. We were so pleased with the knowledge and courtesy of the employee Nathaniel that came out. Definitely recommend this company 100%! Thank you so much Decatur Air!

Decatur Heat & Air answered my call promptly and sent someone out within 30 minutes of me calling. They had my unit running in a short period of time. Scott was very personable, professional and polite. He walked me through the issues and options in an easy to understand manner. He cleaned up after himself and was overall great to work with.

Everything was handled professionally and promptly from the moment I reached Dedra with customer service through my appointment. Nathaniel is an excellent technician who broke down the diagnosis and explained the cost as it applied to my warranty coverage. He got my system up and operational in less than a half an hour. Job well done.

Casey came out to our house with in an hour and got our unit back up and going. He recommended a surge protector for our AC unit and it was reasonable priced. Next purchase is going to be a silver maintenance package through them. Thank you Casey for your quick response and knowledge of the problem and fast fix on a Sunday morning.

Decatur Heat and Air was easy to deal with. Got us scheduled and stuck to it. Plenty of reminders and opportunity to reschedule if we needed. Josh was great. He was energetic and patient with me as I have lots of questions. It was clear he knew what he was doing and never hesitated except to answer my questions. Presented options and was easy to work with. Much appreciated!

I am very impressed with Decatur Heat & Air. They installed my unit in 2019 and came out the same day I called when I needed a repair that was my fault. They really saved me from my procrastination and I know they were busy. My Tech Josh was very Helpful, professional and patient. The cost was more than reasonable. I was expecting much higher. I highly recommend them.

They keep the small-town feel while bringing professionalism and expertise. Emergency call is affordable and quick. I highly recommend asking for Josh when possible!

Dont use these people you will be sorry no fair pricing mark up there parts is double any one else and if you will notice they will not itemize there bill . You would think local folks would be fair. Really take advantage of people. Heads up ask about priceing of parts and labor before you comet

I've called Decatur Heat & Air, Inc. two times since I bought my home in Decatur in 2017. Now, I'm on a twice yearly plan to have them come out and make sure everything is running as it should be. Such a nice, professional group. Scott explained everything about the repair in terms I was able to understand. I can relax knowing this reputable company took care of my heating unit as winter is around the corner. I've recommended them to family members already.

They’re the best on scheduling and gathering the information. Very professional technician. Brett knowledgeable and has one great attitude of willing to help people not do his job only I give 5 stars for the everyone.

What a great company! They came out figured out what was wrong and had us up and running again fast. Our technician was very polite and helpful. He took the time to explain what was wrong and show me what was going on. Thanks again for the great service!

A really terrible experience. At 8:30 in the evening, water began to drip from the AC unit in our attic through our ceiling, and flood our kitchen. We purchased our HVAC from Decatur Heat & Air and pay for their regular maintenance of our equipment…including this summer.

I immediately called their number, I explained to their employee who answered my call exactly what was happening. She assured me that they offer 24-hour emergency service and a technician would call me when he was on his way. We never got that call. I called back an hour later and explained again, and an hour after that, and was promised each time that their 24-hour emergency help was coming. No call, and no help, ever came.

Finally, I drove to their office when they opened the next morning so I could find somebody to talk to. They told me that no technician was taking calls for their “24 hour emergency service”. They hadn’t even seen the messages that I had left with their employees 3 times the night before…and who had promised help was coming. Several hours later they finally sent somebody to help us.

We have been faithful customers for many years. I have recommended them many times. To say the least, we’re done doing business with them.

I initially had high hopes for this company when I called to address a leaking AC issue. Unfortunately, the experience has been nothing short of frustrating. When I first called, the technician missed the actual problem, focusing on an overflow issue that wasn’t causing the leak. Despite paying for a flush of the lines, the leak continued to leak onto my ceiling the next day.

When I called back, a second technician came out and pointed out that the first technician had left off a cap, which was crucial for allowing proper drainage while the system was running. The second tech also diagnosed the real issue—a hole under the plenum bag that the first technician had overlooked. However, despite their assurances that the issue would be resolved, it took over a week to schedule the proper repair, and when I called to confirm, I was told the original technician—who had failed to fix the problem—was being sent back. When I raised concerns, the representative dismissed my request, insisting the technician had enough experience to handle it. With how everything has gone down, I declined the service as I stated I didn't feel comfortable with him doing it.

The lack of professionalism and poor communication has completely turned me off from this company. It’s as if I’m being blamed for the issue, when all I did was call for help to get this fixed. I spent money on a solution that didn’t fix anything, and now I’ll have to look for another service provider to finally resolve the issue.

Purchased home Aug 2017. A/C started acting up soon there after. Contacted The Home Insurance company enclosed with the sale of the house. They sent their contractor of course. They told me that Insurance company was never going to replace my 20 year old HVAC and that I was going to throw away $1K worth of repairs the insurance didn't cover. I'm glad they were honest with me. They offer me a new heat pump and the parts needs for the air handler for $4,800. I then contacted Decatur Heat and Air for they were highly recommended by friends of mine in Decatur. They arrived at 0630Hrs and by 1030Hrs they were gone and I was left with a Top of the line brand new HVAC system all brand new out the box handler, pump, thermostat, etc. for $6,500 which made more sense and now I have a 10 year warranty on it plus if well maintained will last another 10 years after that. The crew was very friendly and professional. They came and wasted no time and even cleaned up after themselves which is more that I can say about other contractors. Thank you Decatur Heat and Air for such a great response time, for all the up front information and the amazing communication. Keep up the great work and have a great day. Eddie R. Bridgeport, TX 76426
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UPDATE today 09Sep2019 HVAC Tech Curtis J. arrived right on scheduled bright eyed bushy tail ready to help me out. In no time did he figured out what was wrong with my HVAC unit and also provided additional equipment at an affordable price to prevent future break downs on my unit. Affordable service, great troubleshooting and in no time he was done and out the door and my A/C unit was back in service. Another reason for me to stick with Decatur Heat & Air. Thanks all for the great customer service. Keep up the good work and may all of you have a great day. Eddie R. Bridgeport, TX 76426

I would definitely use this business again! What an awesome experience. I called because our AC was not cooling the house, the tech was at our house within 15 minutes and resolve the issue in less than an hour.

Me and my co-worker's at Twisted X, really appreciate Shaun and his amazing technician's at Decatur Heat & Air for replacing our mini split so quickly, during record high temperatures. Professionalism and their expertise makes them the best in the business. Very grateful and we highly recommend this company. ⭐⭐⭐⭐⭐⭐

Excellent, fast, professional service. Repaired my AC and installed new thermostat. Great communication. Emergency after hours service was well worth it in this TX heat - prices were still reasonable. Highly recommend!

We used DH&A for our 850 sq ft barndo. They were quick and easy on installation and set up (price was high but to be expected for good quality which we didn’t get). We had issue after issue with the unit as soon as we moved in. They did come out EVERY time and tried everything to get fixed from replacing condenser and the entire unit. Which I am very grateful for and the only reason why they don’t get a 1 star.

Josh, the tech is awesome. The only reason why it has taken me so long to leave a bad review. He always makes us feel like we aren’t crazy for having such a bad unit.

Anyways, they had to cut a huge hole in our ceiling to get the new unit in there. We are almost 3 months after replacement and the hole still is not fixed after multiple attempts to get this scheduled. I talk to Pam and then it never gets to the right person. We moved in may 2022 and it’s October 2022 and our issues still aren’t resolved. It’s not my job to keep calling in the same issue on getting resolved. I think we have been very patient with this and now it’s out of hand. Just tried calling 3 times and can’t get anyone to answer the phone. If we can get the little things fixed, we would consider changing our review of DH&A.

***I have chaged my review. DH&A came out and addressed my concerns and the AC has kept up throughout the hot and the furnace for the cold months.*** i still think the office needs to communicate better which is why this is still a 4 star

Highly recommend! Huge thanks to Dylan! He helped out so much and was super polite and professional!

I reached out to Decatur Heat and Air to send someone to my home to install return air vents and they sent Jace! Jace was very well mannered, polite and very efficient at his job!! I would definitely recommend Decatur Heat and Air for your AC needs!

We couldn't BE more pleased! Our A/C was fried by the latest Texas storm in May. We called them on Wednesday, 5/14/25 and we had a new system installed the following Thursday, 5/22/25. In less than a week, they sent out a rep, gave us quotes, scheduled our install and completed the job early. They did everything they said and more. They worked around some challenges at our place. A canopy of trees on our private road led them to bringing the equipment out on a smaller work truck versus the larger or enclosed trailers (thank you, Josh!) Everyone treated us with courtesy and respect. We received status texts with notes about each of the techs that would be coming out. They were personable while remaining professional. A three-man crew installed our system - they were diligent and did a great job on cleanup. Thank you so much to Gigi, Emily, Brandi, Josh, Jake and Brett. We love the quiet of the system and
the air quality. If you choose these folks for service or installation, you will be more than satisfied.