Reviews of local pros in DeSoto, Texas

Big place. Sparse stock. Having what you need without ordering is hit and miss. HVAC counter had a very 'don't care' attitude. Brought me a part that was not workable and I easily found the one I needed on my own.

This place deserves an will always get 5 stars from me. What u don't know, they do. If they don't have your part, it's like they always have an alternative route to get the job done. If every parts store had the worker's or the knowledge an advise Locke's does. This world would be closer to getting back on track. It's that serious

I was treated worse by Jeff in the plumbing department than any shopping experience in my life. In a calm manner, I simply asked why they needed my phone number for a transaction. Jeff answered: that is the policy. If you don’t like it get out. I said: there is no reason to treat me that way. He answered: F*** you. Get the f*** out of my store.

Go elsewhere!! They will hand you the wrong components even when you bring what you are trying to replace with you to get it matched up properly. This led to $1,400 out of my pocket over a mismatched component for my AC. 3 days vacation time, ran new wires, called 2 AC techs out, ordered and waited in the heat for other parts I didn’t actually need. Completely disassembled my system looking for a problem that didn’t exist. Refused to refund or exchange when I placed the old part in their hands so they could determine a proper replacement. They just as easily could have handed me something that could have damaged my other components, started a fire, or exploded causing injury or death. Correct voltage matching is a key aspect of replacement electrical components. Their failure to proved the correct part cost me dearly but they take no responsibility. Refusing to at a minimum exchange for the correct part is just adding insult to injury. Another sign of incompetence is telling me they had no way to check the component. It’s a store filled with wire, switches, connectors and ohm meters. I know I could pull off the shelf items from that store and make a test rig inside 30 minutes to verify what they handed me still works. Just not in my system because of voltage mismatch.

They were helpful to me.

Person on the phone was helpful finding the part and when I got there everything was perfect. The right part at a great price. I have heat again! I *WILL* be back!

Highly recommend for all AC/Electrical/Plumbing parts!

Service at the location was quick and courteous. They had the parts/tools I needed to get my A/C running again. I called and asked for a specific part, told them that I would be there to pick it up asap. When I arrived they had the part waiting at the desk. Only negative... the ice cream vending machine didn't have the item I wanted. :D

It is insane to me how impersonal and unprofessional employees are at this place. The insane amount of money that my company spends at this place and I will never do my company the disservice of swiping their card at this location again.... What a miserable batch of human beings...

Terrific service great prices as well as knowledgeable techs all add up to a great experience. I highly recommend giving them an opportunity to WOW you too!

Called last week left a full detailed voicemail as it says to do so i left my number and full name and never received a call that whole day or even a call back didnt wanna say why i put 2 stars but there you have it

I have used this company many times over the years on my home and rental property. They have always been dependable and professional. I would highly recommend them for heating and air services.

The professionalism from beginning of Installation
To the end of our new A/C unit and Furnace was indeed worth the highest praise our Family could give. Thank you Rayford!

No show. No callbacks after voicemails and text. Google phone number which screen customer calls.

Avoid.

Edit: you wouldnt know who i am because you didnt show up to a confirmed appointment with your company last saturday 1-5. Check your google voicemail.

New ac unit works awesome! Had a few hiccups along the way, nothing major and Carl rectified as quickly as he could. Would definitely call them again for ac work.

This company does great work !! They installed a new AC Unit in my home ... I'm very satisfied!!! More than satisfied !! They made sure everything was working perfectly!! !! And did the work on good time ... I Highly Recommend This Company!!!!

HIGHLY NOT RECOMMENDED! Unprofessional unethical and affiliated with C G servicec....per credit card receipt and transaction. No INVOICE for service provided. Owner collected money but not at all concerned with services provided and made no effort to rectify mess created by excon felon workers trying to undermine company and work on side demanding cash payments. Owner refused to evaluate services rendered by his CROOKED employees. LAWSUIT FILED

I called them the day before services were needed for a/c and electrical work at our home. They were available early the next day to come out. Reasonable pricing, but the sheetrock subcontractor used wasn't too friendly.

Most jobs will have issues that come up, so I suppose mine was typical... The thing is, Carl did not leave me stranded, he made everything "right" that's why I am so impressed with Rayford A/C; When I called with concerns, they stepped up and took care of my concerns. I recommend them highly. MR

Beware: $75 house call fee. I did call and say the air was blowing, but room wasn't cooling. Service guy found NOTHING wrong with air ducts or unit said I should try different curtains. It's just nice to KNOW up front you charge a fee.

Cannot recommend, late, poor communications, absent on appointment days. The only positive is that the system works at the end of the day.

Out A/C was blowing hot air. Our warranty company (ORHP) referred our problem to Rayford. They never called us; never returned our calls; never showed up.
I was finally forced to do some troubleshooting, determined the issue, and made the repairs myself.