Reviews of local pros in DeSoto, Texas

Very professional crew! Did an amazing job for my parents and will be the only company I use when I need a new system.

On Point came out late in the day, treated my situation as an emergency and had my AC going same night. The crew did everything possible to get my system up and running in the dead of the heat. I truly appreciate the work ethic of On Point couldn't recommend a better company!! Definitely give them a call for your ac/heating needs.

Mike with On Point Heating and Air is the best!! Originally he told me they didn’t work on Saturdays, but I needed a Saturday appointment. He said he would make an exception because it’s hot, so he came out on Saturday morning, on time, arriving at 7am. Once he arrived I explained the issue, and he was very honest. He told me my AC unit probably was not having issues. It’s the extreme heat that’s causing it to not cool like I like it during the day. It keeps it comfortable enough, but it’s not getting cold despite being set to a low temp. He mentioned the increase in temps in the past few weeks and asked was this a new issue….and it was. He told me he didn’t want you necessarily take my money, so monitor it for a few weeks and call him back if temps continue to rise despite it being set to a low temp. I really appreciated his honesty and not simply taking my money just to take it. I loved how professional and prompt he also was. I would definitely recommend him and use him for future service needs!

Michael is who serviced me and I must say he was very speedy with his timing and very helpful with ordering me the part that was needed. I called today and he came out right away to check things out despite it being the evening. I would definitely recommend him for any future services!

We bought our new A/C from On Point. Great price! Very efficient, professional crew! We are loving our new unit! Finally cool!

Exceptional Service from Start to Finish!

Working with Michael has been nothing short of amazing. From the very beginning, he was professional, responsive, and genuinely invested in providing the best experience possible. You can tell he takes pride in what he does and truly cares about his clients. Every detail was handled with care, and the entire process was smooth and stress-free. Michael’s dedication and integrity are unmatched. Highly recommend — you won’t be disappointed!

Showed up same day ahead of what we expected. We were so grateful, because it was at the end of the work day on the weekend. He could have made us wait but it didn’t. He was very professional, diagnosed the issue and repaired on the spot. We had A/C that very night. So thankful that we had someone with such professionalism , knowledge and compassion to take care of us promptly. Thank you so much Michael , you were a life saver !

After buying a new A/C August 29,2024. This company gives you a1 year warranty on service . After 6 weeks past the warranty come to find out our air conditioner stopped working due to the incorrect welding job that was done at the time if installation. This has caused the unit to shut down and leak freon . This company refuses to come out to repair the job that they did incorrectly . Not only do they refuse to come out they want to charge the full servicd fee plus a repair fee to fix the job that wasn't done right to begin with . We pleaded with them nicely for their help and we got laughed at. We had to pay for a professional company to check the unit and this is when we discovered the problem and immediately called On Point Heating and Air. We are now going to have to pay big money out of pocket to repair our a/c . This is no way to treat older people . Do not use this company. They are not honorable. We will be contacting the Better Business Bureau along with other social media platforms.

If anyone knows me, you know that I love customer service and when it's exceptional I have to rave about it. I had a service call with On Point the other day and they sent out the most professional tech Michael Jensen. You can tell the moment he came through the door that he was going to be something different and he was. He was knowledgeable but what I like the most about him, he explained everything in detail and informed me of what I thought was going to be a costly expense, that it wasn't that. Honesty is this day an age is hard to come by but Mike did his thing and was in and out so quick that it was like he was never here. But the coolness in my house truly showed that he was. If you need work done to your A/C definitely call On Point Heating & Air and request Mr. Michael Jensen. Thanks Mike my family truly appreciates you.

On Point are excellent HVAC specialists and real community members. They provided and installed a completely new air handler unit for an elderly brother in significant financial need in our community completely for free. That is true commitment to their customers, neighbors and communities they serve. Special shoutout to Michael Jensen for making that happen without being asked. He simply saw a real need and responded in a Christian way. Way to be ON POINT!

Michael did a great job in detail of my options on replacing my HVAC. He gave me all the time I needed to make the right decision for my situation. I would recommend him to anyone that needed his or his companies services.

Michael was absolutely fantastic! When my air conditioner suddenly stopped working, he came out as quickly as he could and wasted no time figuring out what was wrong. He was professional, knowledgeable, and very thorough in explaining what the issue was and how he was going to fix it.
What really stood out was how fast and efficient he was without ever making me feel rushed. He made sure I understood the problem and gave me peace of mind that it was being taken care of properly. It’s not easy being without air conditioning, but Michael’s quick response and dedication made all the difference.
I highly recommend Michael if you want someone who truly cares about getting the job done right and fast. He turned what could’ve been a miserable experience into one that left me feeling taken care of and confident in the repair.

MICHAEL J. IS THE GOAT!!!!!!!! Thank you so much for driving all the way to Forney, Tx the day after Christmas and saving us from the weird Texas weather! You are amazing. This company is amazing!!!!! If you are looking for someone to help you with your AC you should TOTALLY book them.

Too bad I can’t leave a 0 star rating. At the beginning of the summer one of my A/C units was not cooling. Called my home warranty company and they sent out On Point. Everything was great at first. The guys that came out to evaluate the problem were great. Turns out I needed a new air handler because the old one had multiple Freon leaks. For some reason home warranty did not approve replacement so I got stuck with the bill. $6500 to replace. Like I said, everything was great, until the installers showed up. They got the air handler installed but in the process managed to wire it wrong. My previous system had 4 wires instead of 5 and these guys didn’t know what to do so they winged it and wired the compressor to the system power so that it just ran continuously. After I discovered this a day later, I contacted On Point and they told me that it must be some other issue and there would be additional charges if it was something else. It was not something else and the tech that came out corrected the wiring issue, or so I thought, more on that later. Fast forward to August. My other A/C unit stops cooling so I call home warranty and they send out On Point again. This time the outside unit is fried. Home warranty covers this replacement but I have to purchase and pay for installation of the air handler since my existing air handler would not work with the new outside unit. Once again, everything was great until the installers showed up. It was like a repeat of the install earlier in the summer. The lead installer told my wife that our old unit only had 4 wires and he needed 5 so he was going to wire heat to the emergency heat strips instead of the heat pump. She had no idea what he was talking about and I was unavailable to take a call. So I reach out to On Point to try to get an explanation of what the installer was saying. Never got a reply even after multiple attempts. About the same time, the A/C that was installed earlier in the summer begins to not cool as well as it had been. So now my confidence is really low with these guys so instead of calling my home warranty company and having On Point out again I get one of my wife’s friends husband who is an HVAC tech to come over and take a look. What he found was incredible. Both units were wired wrong. One unit was wired for heat to emergency heat only and the other unit was wired only for A/C and no heat at all. The unit that was not cooling as well as before, found that when the installers were putting it in they did not bother to remove a fill valve cap or the Schrader valve when they soldered the connections and melted both leading to a slow freon leak that was the cause of the unit not cooling well. The system had lost just over 3 pounds of freon. About the only thing the installers got right was saying that my old system had 4 wires and they needed 5. Why they did not explain the situation and provide a quote to remedy I have no clue. Instead they chose to do a shoddy job. Ended up that my wife’s friends husband and I replaced the melted Schrader valve and recharged the under performing system and pulled new wires for both systems and wired them up correctly. Way I figure it On Point owes me the $500 I had to spend to fix their errors.

Update 11/09/25: See the reply below? I contacted them, was told to leave my number by someone in the office and they would get back to me. Guess what? Never heard back from anyone ... go figure

Michael is AWESOME!!!! He came on Friday when he was supposed to come the following Monday!! He’s the BEST!
August 15, 2025

It wouldn’t let me add a new review, so I had to edit my previous review: Michael was the same technician who came before. Although unfortunately I had been without A/C since 10/4, Michael Jensen did come at 0800 instead of having me wait until 11:00-15:00. I appreciated his promptness.
October 7, 2025

Michael has a heart as big as Texas and will work with anyone. I cannot express how thankful we are for Michael and his company. He helped us beyond measure. His technicians are very helpful and professional. I will definitely use his company again.

Mike is amazing! He drove several hours away to honor a home warranty claim. I have small kids and without him we would have been in a huge bind. I cannot say enough good things about him. You won’t regret using him.

Originally scheduled for a Monday appointment, Michael was here on Saturday to check out the issue we have with our A/C unit. He did the necessary unit check and furnished his evaluation for repair/replacement determination. Issue not currently resolved, however, this review addresses the response by On Point as well Michaels’ professional work. Very good service!

Great experience with this team. They were transparent about the repair costs and handled the job with care.

Vernon is the best

We are always pleased with our service experience with Mojo Mechanical. Our service is always completed in a timely manner and with professionalism. We are advised to get outside quotes so that we can be well informed. I am very satisfied doing business with the owners and staff!!