Reviews of local pros in Dumas, Texas

I don’t usually leave reviews but I know that many times we dive into these comments to judge if our money is worth spending with a service so here’s my true opinion. It’s hard to find true to their word service now and days. More and more businesses push quantity over quality, which can be apparent from the initial conversation at times. I believe that good service starts from the initial greet at first call, to ensuring customer is satisfied after work has completed. I’ve dealt with many contractors and services in the past years not just from a personal perspective, but a professional one as well so I tend to observe these details, as I feel they are essential for customer satisfaction. I’ve had the pleasure of using Winkelmans Heating and Air Conditioning service 3-4 times now. My first experience with the company was me walking into their place of business and asking to buy a part to get my heater working. Many places that provide service frown upon this as their revenue is reliant on the service call but Mr Brian and his front desk attendant assisted me with no hesitation. What made me take the time to write this was my experience with them yesterday. I have a tenant with a heater unit that wouldn’t turn on. I tried doing basic troubleshooting but yielded no results. Due to knowing winter conditions in the next few days I called Winkelmans for a service call. What impacted me was the initial response. When I stated my problem I received concern as if my problem was their problem. The service clerk walked me through what troubleshooting I’ve done and if I had tried this or that. To me this is shocking as a helping hand has stopped being a standard in business unless money is put up front. After not being successful she realized it was past my experience level and she told me to hang on and see if she could contact her service team. Not 5 minutes later I received a call that she was able to get one of their team service to give me a hand. After 5 minutes from this call it receive a text with confirmation that our service technician (Irving) was on his way, with a picture and a brief personal description of the service tech. 20 minutes later the tech arrives and greets me with as much attentive response and assistance as I’ve received from the initial call. I walk him through the steps I’ve done and he starts doing his thing, which I appreciated that he was taking his time explaining to me what he was seeing to pass on a bit of knowledge around. It didn’t take him 15-20 minutes to diagnose replace parts and get the system up and running. Once he was done he creates his work order report from his truck. He explains to me in detail the cost and walks me through payment. Once transaction was complete, he then went back inside to ensure during this time everything was still functioning and that I was satisfied. This entire experience was very pleasant and I appreciated the attention they place in this company. When you have people reflecting these values from the first call to finish of service, it’s apparent that their is true core values being represented and permeated through to the team. I really enjoyed this service transaction; an experience that could easily ruined my day was turned into a very positive and pleasant experience. Thanks Winkelmans HaA for your outstanding service and company.

Josh did a great job!!! He was professional, courteous, knowledgeable and thorough. Couldn’t have asked for better!

Irving came out and from the moment he introduced himself always had a smile answered any questions I might have, explained what and how to know if I had a issue and how to contact them immediately if anything arises and I am not sure about things. He checked the venting to ensure it was properly vented as that was one of my concerns. While asking a few questions he gave me a great deal of information as well as what could possibly be done to help my concerns. Winklemans has came out 2 times now and both technicians have been exceptional. I highly recommend if you want someone honest, professional, and willing to be patient and help you figure out if you have an issue and how big. Thank you guys for all of your help and putting my mind to ease.

Was able to get me an appt same day and the tech who came out to the house was very knowledgeable and made sure everything was running 100% before he left. Attention to detail was spot on. Will 100% recommend Winkelman and Irving to all friends and family. Thanks!!

Josh and Isaiah came to my house to inspect my heating system today and I was extremely pleased with the service they provided. They both were very informative and took time to listen to the concerns and issues I've been having with my system. They gave me a couple different solutions that will help me save on electricity and were very eager to put together a plan to improve the unit that is my house. I really appreciate the great service Josh and Isaiah. I will use winkelman in the future!!

Great job of diagnostic. David did a wonderful job of checking unit. Will be continuing replacement with a new unit in near future.
Thanks to the company...
Arthur Steve Darbyshire

Great professional service! Josh , you’re the man! What’s not to like, keep on tricking

The whole process from calling and getting a tech to our house to repair our AC was within 3 hours!
Mr. Brian Winkelman our tech was wonderfully kind, efficient and informative.
Great people and great company that we'll be happily using for all our future repairs and upgrades.

We bought a new house in the Northwest panhandle of Texas. Going into the house we knew we'd have to replace the AC in the upstairs and downstairs completely. We had several companies come out and take a look to get us an estimate. Winkelman's offered us the best deal. Despite offering the lowest price they had the longest warranty, and the technicians, Irving, Josh, and their crew were prompt and attentive to their work. We've had the system in for one month now and haven't had any problems whatsoever with the system itself. One of the kids left the dog bed in front of the air intake and the system froze up, that was completely our fault but again Irving and Josh came out, found the problem, and carefully explained to the whole family what had happened and how we could avoid it in the future. The bottom line these are great people doing good work at a fair price. - J. Hopper

Great experience with the technician. Irving was very knowledgeable and professional. Figured out what was wrong right away ordered the part and had it installed within a few days. It didn’t take him very long to install it either. He answered my questions and was very polite. I was expecting a huge expense but the cost was reasonable. I would highly recommend him.

Great experience. Winkelman sent a true professional in Josh. He knew his business, was very personable, and gave excellent advice. Would highly recommend Josh and Winkelman.

Josh my technician was punctual and friendly. After explaining what I needed done, moving a sensor from one wall further down the hallway onto another wall, Josh assessed and completed my request by going in my very cramped and dirty attic. He did 90 percent of the work by himself climbing up and down a ladder several times totally getting his steps and cardio in. He called another technician to help retrieve the wire on the other wall, while he was in the attic. They seamlessly worked together and were able to fish the new line down in one shot. When the new sensor was attached, they checked my system making sure everything worked properly and cleaned up their mess. I am always happy with Winkleman's work. They are they only company I've used since 2008.

I called Winkelman heating and air for my heater not working. The technician Josh showed up shortly after call. He was very thorough in his inspection and diagnosis of the issue. Josh was also extremely professional and easy to talk to about the issue, he made us feel at ease about it. Keep up the good work Josh! And Thankyou Winkelman for your employees having a high standard and work ethic.

We had issues with our heater staying on, I called that evening and was given an appointment for the next morning. Josh was very good at listening as I explained what we had going on. He evaluated the heater and found the problem. He was very professional in communicating the issue and resolved it quickly. Very much appreciative of this business and their team!

I came home from being out of town for a week to no heat. I called after 5:00 and was able to get an appointment for the next day. In the meantime, Brian came by and brought space heaters and got the unit going just enough to make it through the night. Irving showed up promptly for the appointment the following day. He was very friendly and knowledgeable. He took the time to explain what was wrong and the process for fixing it. I would highly recommend this company!

great customer service. the technicians were great and explained the problem whete i could understand. very professional

Josh was very informative on the service call.He was very thorough in explaining everything to me.I appreciate that my problem was fixed quickly.I have always been happy with Winkleman's Heating and Air.

Very friendly and professional! They did a great job and got me up and running quickly for a good price.

Isaiah polite, prompt, and professional. Best HVAC interaction I've had in Dumas. You can tell these guys take pride in their craft. Very knowledgeable as well.

Josh did a great job diagnosing the problem with my heat pump condensing unit. Now I have no worries though out the winter. Highly recommend.

Waking up to my heater not heating two days before Christmas was not how I wanted my holiday to go! But I called Winklemans, and Josh was at my house in 15 minutes! Another 15 minutes and it was up and working again! Wound up not being a big deal, but still grateful for the quick and efficient help!