Constraction reviews in El Paso, Texas

We were recommended to Rassette Homes by a co-worker when we started looking for a new home. Building with Rassette Homes was a pleasure and a great experience right from the start and all the way through the completion of the project. We're extremely happy with our new home and how amazing everything went.

We were recommended to RH by a friend. We fell in love with the lot size and the 1650 SQFT floor plan. Shortly after moving in, and I mean shortly. We had our first big problem. We closed 05-18-2018, and by 05-23-2018 we had leak in the Jacuzzi bath we upgraded too. See picture of holes cut into my brand new home. Fixed and we moved on. Then the problems kept and keep on coming! The lighting in the laundry room just quit--(1-2 weeks in) got a new entire fixture, not just the florescent blubs replaced. The pocket/niche lights kept making clicking noises and turning on and off. They came out and replaced the transformers and bulbs. The problem persisted. They came out again and replaced the transformers and decided to look behind the canisters. Once they pulled the canisters out of the niche ceiling, the lighting company that was there showed me what the problem was. They completely insulated the entire surrounding of the canisters. See photo of BURNED insulations. Also, note the warning on the canister that clearly states to not insulate within 3 inches. This was the worst thing that has happened. Our brand new home could have burned down with my pets in it!!!!!! See pictures. There has been MANY MANY more issues. Too many to get into here. So, I will leave it at this. BUYER BEWARE!

Love getting personal attention here, Gabby is the best at always making sure I get exactly what I'm looking for. Thank you guys.

Would love to give them an honest review but all I have is from their customer service. I've been getting reschuled for 3 weeks now. No joke i get called on the day of the appointment that they have to reschedule or they just wont show up and forget to call you. I've wasted so much time off work because I took time off work to meet then. If you have an abundance of time then give them a call.

Would rate a 0 star if available. Horrible customer service. If you cannot provide any customer service, you should close your business. Learn how to speak to people and maybe your business would grow. If a company seeks clarification on repairs etc., personal feelings and insults should NEVER be part of your responses or business ethics. Treat others as you would like to be treated----kindergarten rule #1! Figure it out FAST!

They are all very professional, on time, very knowledgeable, and neat. Highly recommend!! I'm very happy for the carpet and laminate wood installations they did in my house.

I've done business with them on 3 occasions. They've never let me down they do fabulous work they're very professional they clean up after themselves and they don't disappoint. I highly recommend them!

I have rental homes and buy and sell homes as well. I had previously gone to other flooring businesses to get estimates and would spend a lot of time trying to get the best price. This ended up being a waste of time because Alex was consistently offering me the best prices. So now, I only call him when I need an appointment.

I have had him install laminate wood flooring, carpet, tile, showers, tub enclosures, wood floors, and even refinish existing wood floors in several homes. Every job has turned out the way I wanted and the prices were good too.

Sal conducted a professional and item by item listing of all deficiencies. The home inspection report was amazingly organized and very professional. Mr. Nieto did a fantastic job in identifying issues with our new home and he is very easy to work with. I highly recommend his services to anyone that is in the market of purchasing a home.

Ms. Gonzalez, Thank you for the review, we apologize if you feel we did not provide the customer service you were looking for. Please understand we do not lock panels. We are once again recommending for you to contact the company you originally hired to install the fire alarm system. They will provide you with the password to your fire alarm panel. We are still offering you a payment plan for your past due invoices. Please call us if you would like to settle the past due invoices you have with our company. If you need anymore guidance to unlock your panel, please call us. Thank You.

They have a huge selection. Everyone was extremely knowledgeable and helpful.
Thank you for your patience as we searched for the perfect carpet for our new home . The Installers did a great job. Love it

Very unprofessional. Had an appointment for 1pm and they arrived at 6:30 pm had to call several times only to get excuse after excuse as to why they were late. When they finally arrived one of them was extremely rude with my elderly father as well as with myself. Would not recommend them at all. The only good thing about it is they have good prices but other than that no thanks

I was looking for a specific granite for my master bathroom. Not only did they locate the the granite I wanted, but the vanity, counter top for the custom linen cabinet, and the bench inside the shower all were spectacular and EXACTLY the look I'd hoped to achieve. The undermount sink is not only beautiful, it is great to use, and meets all of my needs. I'm having the same one put in my 2nd bathroom. I'm CERTAIN I'll be just as happy this time. Professional, and personal service. Definitely BELONGS on El Paso's BEST.

Terrible customer service. I must have called asking for my bills at least a dozen times over the course of 6 months because I didn't want them to accumulate. I always go the run around - i'm sorry, that person is on maternity leave; or, that person quit; or, I'll send them right over; or, I'll email them. The person that answers the phone is young and rude. Other people in the business can't function on their own. To make matters worse, they've locked me out of my own fire panel by adding an 8 digit pin without sharing it with me. I cannot urge you enough to find someone else.

Ugly, horrible curtains that this company makes. I DO NOT recommend them to anyone. Very unhappy with the curtains and everything else, including customer service, etc...

We had shutters and draperies made and installed by Octavio's, and was very satisfied with the quality and service we received.

rude customer service dont recommend to anyone all

Very professional service, reasonable prices.

Not very knowledgeable about what they sell. But then to achieve that knowledge they would need to spend more time on the floor of the store instead of in their air conditioned office. The place is dirty and disorganized. And hellish hot. I've been more comfortable in boiler rooms than this 84 Lumber Store.

Reynosa carpet definately gives you the best bang for your buck in El Paso. I had carpet installed in a house and ended up not moving in. Well with the heat the carpet started to get loose and needed to be stretched. I called Reynosa Carpet and they came back and fixed the problem.

I was looking for a gas fireplace to put into the home I'm having built. Mike and Ken helped me while I was looking. And I actually ended up finding an electric fireplace that we liked much better. It looks just beautiful, and great price. And I won't have to build a chimney to put it in. We ended up choosing the Modern Flames 60 inch landscape fireplace. I can't wait to install it! We are looking forward to enjoying our fireplace towards the end of the winter season after our home is built. I would encourage anyone to visit KD Scholten and see what they have. We thoroughly enjoyed browsing all the interesting items at their store. And I'm sure we will find more items we can incorporate in building our new home. You will too!