Baker Glass

Mr.Raul 'Sir a great amount of gratitude , Yesterday you went above and beyond 'Extremely helpful 'Extremely positive 'polite 'I love this placethank God for good people

I wish I hadn't wasted my time, but after reading these bad reviews, I said to myself, "No wonder!" I called them and Raul came out. His eyes bugged out at the sight of my big dog. He told me to lock up my dog and I tried to explain that the dog won't leave me alone. But I would try anyway. So no, the dog wouldn't let me drag him away. What people like this don't understand is that our dogs are our protectors, especially at the sight of strangers. My dog is trained and once a workman enters the house, he's all good. So I told Raul to send someone else and shut the door. When I called the business, he told me rudely he wasn't going to send anyone at all. So yea, Baker Glass lives up to its reputation.

I dropped off a broken window with the sash attached, and I expected a window with the sash attached in return. For the past two years I have been calling to have the rest of my window attached only to receive very few calls back that they could not find me in the system.

I have kept at it here and then and I have been visited once.

Their manager told me themselves they couldn't help me because they couldn't find me in the system. Yet I paid for service two years ago now.

I have since found my receipt and as you can see below they said they could not help me because they falsely claim there is no mistake on their end.

Since I have sent a photo of the receipt to the manager they all of a sudden can't help me after two years of calling and calling.

They simply did not finish the job and refuse to finish it and have given me the hardest time about fixing it.

There's a mistake and in two years they have refused to correct it after multiple phone calls and exactly one visit to witness their own mistake.

They said the best they could do was charge me $700 to fix their mistake. Their phone call rep swore up and down that they'd never repair a window without the sash and that's exactly what they did to me.

Definitely reporting to BBB.