All reviews for ServiceMaster Advanced Restorations

The pack-out and pack-back services were very fast. Service Master really did a good job protecting my things from being damaged. Marta was great with open communication and answering any question.

I appreciate Lisa's positive attitude and the incredible project management skills. Her optimism and dedication contribute to an overall amazing experience for customers.

They have a good and professional team of cleaning up for the water leak but a very bad/ not honestly team for rebuild or fixed the damage of the house. They get the job done half way such as painting 1/2 room when fixed the the room (?) until you catch it and requested or pointed it out to them. Or one team removed wood in the room then a different team came back to restore it, even requested should be the same team from the beginning. Very bad project manager! Wouldn't recommend or used them again to fix the house.

Please do not use this company. I am using them right now after a partial house fire.

1. They told us it would be 3 to 4 weeks before we got our clothing return and it took 2 1/2 months.

2. They discarded numerous personal property items without verbal or written permission. We did not even have a chance to examine those items and see that they were damaged or non-salvageable. They just whisked them away to some warehouse and then discarded them.

3. They returned our clothing to us and several items are missing.

4. The shirts, suits, and hats are wrinkled and damaged. They clearly did not treat them like a dry cleaner would.

5. They sent someone else’s clothing to us. It’s a box with someone else’s name on it. So my concern is did a box of my clothing go to someone else accidentally?

6. They do not communicate well to the customer or to each other. The owner, Ricky, assured me last week that they do not discard anything without written permission. Today I got a phone call from Marta, their main person who does all the packing out and cleaning. She said yes, they did discard numerous of our items, even though we did not give written or verbal permission. When they took everything away three months ago, they told us they would inventory and have us physically examine to see if we wanted to keep or discard if it was not cost-effective for them to clean it. Not true, so either they lied or they just do terrible care of your personal items and don’t care.

I just hope they don’t treat other customers this way. How would they feel if someone went into their house, emptied out their house, and threw stuff away even without their knowledge?

I would give negative stars if it were possible. How they have a 4.7 review is beyond me. Don’t trust the five star reviews on this company! Sadly, there’s no regulatory agency to whom I can complain so basically I just lost my personal property and have no recourse. Very disheartening.

Strongly recommend not to use the company.

As far the water restoration it was great but with the remodeling after damage it has Been the most horrible experience we have ever had .

Worst customer service and experience ecr. One of their drivers of a box truck hit and destroyed my daughter's basketball goal. I called and was told by the owner he was going to not do anything about it because the goal was in the street. At that point I explained the goal as in my grass area and nothing was in the atreet path. Still nothing to this day from Him or the corporate office. I've tried to get a response from corporate over 6 times with no return call of plan to rectify the same to my little Girls basketball goal.

Run, do not walk. The technicians sent to fix my home after a pipe burst repeatedly delayed work, lied to us about repair timelines, and tried to use my wife and I's religion to manipulate us. They made fun of my wife and mother, to my face.

What's worse, we discovered that during the repairs they had put cardboard under our floors, concealed mold, concealed other damage, failed to properly level my floors, and failed to re-insulate our exterior wall. They tried to use my wife and I's religion to manipulate us and they made fun of my wife and mother.

We even discovered this subcontractor had been harassing the original vendors.

Corporate tried sending someone else to fix it but refused to get in touch with us after we tried letting them know the fix did not work. We had to hire another contractor and ServiceMaster won't reimburse us for the out-of-pocket cost we paid. They offered to try and have a six-month old tile invoice be forwarded to us; asking my wife and I to become their bill collectors (and for less than a quarter of what we were asking for). The owner of the company, Dan Fry, even admitted on the phone this invoice was "somewhat arbitrary".

They are aware that more damage exists throughout the home and they refuse to fix it.