Reviews of local pros in Farmersville, Texas

Although their quote was higher than a competitor's quote to replace the compressor in my LG fridge, I am highly impressed by their honesty and commitment to do the right thing. They advised me to check on my warranty which ended up saving me $750...

I own True 3 Door Commercial Freezer. It stopped freezing and the tech I used before I moved to Farmerville was unwilling to come from Mesquite for a repair. I engaged this company to make a service call. The owner himself, Steve, showed up to do the work. He failed to perform even the most common diagnostics and simply recharged the refrigerant. As I learned later, common practice in the industry dictates that if the refrigerant is gone it went somewhere and the accepted diagnostic is to place the system in a vacuum to see if it leaks and if so where. He charged me for a three hour service call and two pounds of refrigerant on a system that will only hold nineteen ounces. It promptly leaked that charge out within three days. They may do well with washers and dryers but I wouldn't call them for anything more complex.

They are great people. I have known Frances and her husband a long time. They can be depended upon to do good work. Frances is high tech. You can communicate with her through Facebook, email, texts,phone calls and probably all the other ones like Twitter. ( Really not sure about Twitter. 😊) She will take care of you.

Super people to work with, incredible honest professional service at a very reasonable price. Steve came out to fix my LG refrigerator. Pinpointed the problem within minutes, had the part, fixed in under an hour and for alot less than expected.

Excellent professional service and attention to detail. Steve is great and definitely knows his stuff! Thy worked around my busy schedule and made sure all my appliance needs were met. I’ve stopped by the store many times and everyone in the office is so helpful and friendly, especially Mrs. Kirby!

I called Frances at Kirby's yesterday 7/29/19
and told her about the problem I was having with my 12+year old Kenmore Cookstove.
I told her it was not an emergency but I did
want Steve to come out and see what he could do. Frances said "how about tomorrow afternoon after lunch (1:00-2:00).
I told her that would work.

Just like clockwork Steve and his assistant, a very nice young man was here on time as promised. Steve and the young man went to work, fixed what he could today and ordered parts for the rest. Gave me a price and even asked if price was ok. I told him it was a lot better then buying a new stove.

When Steve was leaving he saw my outdoor a/c units and said they needed to be cleaned.
I didn't know he did that but he said he does so
I will have him clean those for me when he comes back to complete the work on my stove.

I would recommend Kirby's Appliance to anyone. Not only do they do a great job at a fair price but are such nice people to do business with.

I wouldn't trust anyone else but Kirby's Appliance with all of the appliances in my home. I've been using them for years and have never had anything but the best service. They've also been very understanding when I've had to cancel at the last possible minute and have even asked how I was feeling when I called to reschedule.

If I could give zero stars I would because I never got service. I called Kirby's Professional Appliances on Wednesday 06/28/17 at 9:39 am. I advised the lady of the issues I was having with my refrigerator. She told me the first available appointment was Friday 07/07/17 at 5:00 pm. She apologized for the delay and while I was bummed the appointment was not for another week and a half I understood because the July 4th holiday was coming up and most places were closed for two days. I called back on Wednesday 07/05/17 and spoke to the same lady to let her know we also had issues with the dryer. She advised me we needed to move the appointment up to 4:30 pm on Friday so the technician would have time to complete both items. Understood. I raced home Friday to be here in time to meet the technician. I get a call from a different lady at 4:38 pm advising me something had come up with the technician and he would not be able to make it until Saturday. Okay..... She asked me what time worked for me and I said the earlier the better. She told me I could give her a time because the technician was doing me a favor by coming out on Saturday. No, he is not doing me a favor. She said the office was open Saturday from 10:00 am - 1:00 pm so I said 10:00 am. Saturday comes.... At 10:34 am I called and spoke to the original lady and advised her I had not heard from the technician. She apologized and said she would get in touch with him and call me back. Twenty minutes go by and at 10:55 am she calls me back and says she cannot get the technician on the phone. I said I guess I need to call someone else. She said okay, I'm sorry. This is not the way to handle business. While both ladies I spoke with were polite they did not seem to mind that I had waited 10 days for no one to show up.

I'm hesitant to write this review bc I don't want everyone to know how awesome they are, or I might have trouble getting on their schedule! (It's never been a problem.) They're wonderful and deserve for everyone to know.
My opinion is that I hit the jackpot when someone recommended Kirbys to me 8 years ago. They have been able to repair everything I've called about (dishwasher, washer, ice maker, disposal, etc...) or have told me on the phone what it was going to take to get it repaired (I needed to check the error code on my oven.) The code told them that I needed a new panel, so I was able to determine the cost of the repair vs getting a new one.
I would trust Kirby's with the key to my house. They've always been honest, fair, and done great repairs. They're fantastic and I couldn't recommend them higher.

Kirby's Professional Appliance is my savior! They are so helpful, so honest and costumer's interest is their first priority. For last 10-12 years I call them for everything related to my appliances. Each time they share knowledge on how I can fix issues on my own (becouse I prefer to do it ) and often I don't even buy anything from them. They go out of their way to help you without pushing anything on you. In 20 years I had not changed my appliances becouse Frances and Steven helped me out each time I had problem. One phone call was enough for them to diagnose the problem and I would get the parts from them or other places and my washing machine, dryer, oven would start working again. It's so rear now days to find such selfless, sincere people like them, who are there genuinely to help. Use them, you will be glad!

We loved them! Had some issues with a new whirlpool fridge that was under warranty. Lowes sent another repair company out that couldn't seem to fix the problem and then sent these guys out for a second opinion. Their repair man fixed it but said that if for whatever reason it started acting up again they would call whirlpool and get paper work submitted for replacement. So easy to work with and more than willing to help and get it all taken care of! Will definitely be using them in the future if we have any other issues.

For an entire year we had struggled to find someone to fully convert our stove from natural to Lp. Finally we got a recommendation for Kirby’s professional appliance. Steve had so much patience with us. At the end of it all he checked for a gas leak and turns out we had one. In fact, he even waited for us to buy the missing part and come back so he could install it. Great service. I am glad I called Steve and Frances. I suggest you do the same the next time you need your appliances fixed. Thank you both!

As a State Licensed engineer, I do all of my own appliance repairs and have relied upon Kirby's excellent service for parts. I've always found Kirby's well stocked and their advice always welcome, accurate, and true.

My children have purchased dozens of appliances from Kirby's and never mentioned anything but praise. Kirby's is local, conveniently located and back they their sales. Kirby's is also a fantastic local family-owned business, I appreciate their sales, parts supply, and service. Plus, I love talking to either Steve or Frances, God bless and keep it going! You are appreciated. :-)

When I bought this 1948 Tappan Deluxe it was a garage find with lots of issues. Steve completely rewired her and got her cooking. The fact that Kirby Appliance would even agree to work on her will tell you that this man has a mechanical mind that can figure just about anything out. It really has been a labor of love. My 1948 doughboy now has a guarantee which speaks to the quality of work you can depend on from Kirby Appliance and the integrity that backs it up. She will be cooking another 70 years.

Professional and detail oriented!

Fast, friendly service! Looking forward to working with them in the future.

Quick service. Excellent job.

Great work at a fair price. Responsive and professional. My go to guy for electrical services.

Great price, even better quality work.
Personable and helps you figure out what it is you really want done and makes it happen!

Fantastic! Mounted 3 TVs to the wall and also set up a sound system! No need to call anyone else, will use again for sure!

Great guys and awesome service! Highly recommend!