Appliance Repair reviews in Forney, Texas

Premier Appliance successfully diagnosed and repaired our dishwasher. The communication was great and the work was of acceptable quality. No complaints

If I could leave zero stars, I would. They do not return phone calls, and rarely return text messages. We have been without our stove for almost 2 months with very little communication from them about the status of the repair ("waiting on a part", a wiring harness, since beginning if April) and then today after I call and leave ANOTHER message requesting a manager/owner to call me concerning the status as they have not returned messages across roughly a month of time, I get a text message a few hours later saying that our warranty claim has been denied. The claim was filed in March. The warranty ran out May 9th. This is not on us. When the claim was filed, the warranty was active. Still no response to calls/texts today even with their answering machine saying, "All calls will be returned before the end of the business day." Had to call Lowe's to get them to open a new claim with a different company to come fix it. Do not use Premier Appliance! If I could attach the screen shots of the text messages and call logs here, I would (phone doesn't give me the option). I filed a complaint with Lowe's about them, too. Horrible customer service!

Chris let me know his timeframe and was even a little early. He took care of two Midea unit recalls. Gave me extra drains for future use and answered all of my many questions. Cleaned, rinsed and done. Bravo Chris !

The technician was very friendly and made sure to give me updates about when he would arrive. He was on time and completed the work in a timely manner. Answered all me questions and told me how to keep equipment in good working order.

This company came out on my freezer because it kept alarming and my stuff was thawing out, it was not freezing. The tech said he had to order 2 parts that would take 5 to 7 days and would be delivered to my apt. It took to 2 weeks for the parts yo be delivered to my house. I called to let them know the parts arrived they scheduled the second tech came out was a different tech than the 1st. He called and I had to explain how to get here then he said that the freezer had to be unplugged for 24 hours and thaw out before he could replace the parts. The first tech did not tell us this even though the second tech said the first tech implied in his notes that he did. So the next day, a third tech came out a different one again said we didn’t need both parts and only installed one part and I had already called them and told them about the light that didn’t work on the inside of the freezer as this tech is leaving and said it’s all fixed. Give it time to cool down and the light will stop blinking at the .bottom. He’s already gone when I go in there and look, and the light on the inside is still not working. So it wasn’t fixed I text him from the number he texted me from and got no reply explaining the light was still not Working. This company for me in my experience was not a good company, although the techs were polite when they were here, they did not do a good job or completed the job to my satisfaction.

I had a service call on my GE dishwasher covered under warranty forwarded to Premier Appliance Services. They got to my house within 2 business days, arrived early into the 2 hour window provided, and fixed the issue with my dishwasher much faster than I expected. My dishwasher is working great now. Thank you!

This is a contractor used by our warranty company, and my experience with them was extremely frustrating. I was without a dryer for a week simply because I couldn’t get an appointment scheduled. The warranty company confirmed the appointment, as did the contractor, yet they no-showed after I waited the entire 5-hour window.

Trying to reach them by phone was impossible—I kept getting a voicemail stating they were experiencing a high volume of calls. When I finally got a response via text, they claimed I wasn’t on the schedule. Then, they contradicted themselves by saying a technician had already come out—on the same day I originally filed the claim! Then when I sent screenshots, they stopped responding. To make matters worse, they falsely marked my repair as "completed" when no one ever showed up.

I told the warranty company not to send them back, and thankfully, I was able to get a reputable company (with 4.9 stars) to fix my dryer the very next day. My experience was not an isolated incident—just read the other reviews. Avoid this company at all costs.

If you're looking for a reliable company that actually answers the phone, I highly recommend SmartWay Appliances. They showed up the very next day and provided top-notch service.

Professional, efficient, and dependable—SmartWay Appliances will take care of you with class!

Service tech Chris kept us informed about his arrival time. He arrived on time. Chris was neat, clean, articulate. He explained the job, then did the job in a very short time. Extraordinarily professional. He deserves 10 stars, not just five.

The Premier Appliance Service Tech was world-class! Rescheduled when I had an emergency. Follow up communication included an email; phone call and text the day of the repair. Professional and friendly. Tested the dishwasher to determine problem, explained the issue. Replaced the part and dishwasher was purring like a kitten!!! Cleaned dishes like new. Thank you SquareTrade!!! Definitely will recommend Premier to family and friends.

I’ve had to deal with this company two different occasions for warranty work, and both times they do not call you like I have asked and given a 30 minute window. I’ve been canceled on by them last minute. Terrible communication

They ordered the correct parts and had the issue fixed in about an hour. They communicated well and answered messages via text. The lows warranty covered the repair so I am not sure of the costs involved.

My warranty reach out them them and I had my stove diagnosed. Which i already knew something was wrong with the board and screen. He didn't have the part on hand so had to wait till warranty shipped it then rescheduled. They came out at the appointment time. Tech was friendly and quick. I had no issues with them except no parts on hand. But understandable now a days.

What a great experience! Derrick the Technician showed up very late after a tight schedule and problems with an earlier stop which put him running late. However he was so kind and friendly and smart he made me forget that I had waited for him all day long. He fixed several items on my new Thermador refrigerator and was kind enough to stay and address all of my questions even though it was putting him in a 2 hour congested drive home. I will forever use the this company and hope they pay Derrick well because this could have gone South quickly!

The tech came in, and fixed the recall issue with my unit without any issue. He was super friendly, and I was impressed by his work. He ask if I needed any information, and gave me advice on my unit. I was really impressed by the service provided by him. Thank you so much!

I had a very disappointing experience with this technician. They came out to look at my washer machine APPARENTLY fixed it, replaced some things but did not fix the issue . Instead of making sure the machine actually worked and running a load of clothes to test it before taking off, they left without doing so. I was left with the same problem I had before and no real solution. Very unprofessional and careless service.

They took care of a warranty fix for my window unit. The man was professional and did quick work, explaining things along the way. He even offered to clean up the shavings from where he drilled.

Technician was knowledgeable and skilled in taking care of the issues. He notified me by phone when he was on his way to my home, and was very polite and accommodating during the service call. He took time to answer all of my questions, and explained the issues well. I was very pleased with Premier Appliance Services!

Service call for the Midea Recall. Technician was punctual, communicative, and knowledgeable. Left things truly clean and working better than they started. Highly recommend.

The technician was on time, did his job and gave us useful information. We waited for parts to arrive, and then a second tech came back for installation.
They were both very respectful and knowledgeable. We received a text to scheduled, and a call before they arrived.
The whole process was flawless.
Thanks!

Had a freezer develop issues after two weeks, and under manufacturer warranty-the manufacturer sent Premier Appliance Service.
I wish I could remember the technician's name, but he was awesome! He was very courteous, friendly, and very polite. He answered all of my questions and gave me all of my options, which I appreciated very much. I wish all techs were like him. If I need future service done, I will definitely use this company

Eric, my technician, showed up for two different appliance repairs. On time, great communication and extremely professional and competent. Based on my experience, I would highly recommend Premier appliance services!!