Constraction reviews in Frisco, Texas

Our cabinet guy recommended we run up to Granite & More after he realized that our current countertops and backsplash wouldn't be salvageable. Simply put Alice & Troy are AMAZING. Within minutes we had picked out granite & a beautiful tile backsplash. Troy came out out to measure and give us the final quote and Alice scheduled the install for the following weekend! Their associates are so professional and their workmanship is exceptional I can't wait to get with them to start the bathroom remodel!

I had a fabulous experience! Troy, Alice, and their team did a fantastic job! They helped me to choose what would be best for my home and my lifestyle and gave me wonderful quality floors! I am delighted with both the quality and the appearance of my new floors and with how smoothly the installation went. When I'm ready to do my next project, I will definitely be back!

Project #3 with Troy. Project #1 - 4 yrs ago, Master Bath Shower. Project #2 - Last Year - Hardwoods throughout 90% of our home. Project #3 - Complete the remodel of Master Bath. Next Years wish list painting of the inside of the home, and guess who we will call first... Troy.
Throughout all the Projects Troy has been great. Always honest and upfront with options and costs, but he was never pushy, letting us run at our own pace until we finalized the plans. Alice is always great and always has a smile. She is willing to take the time to go over the questions and help us find solutions to our unique needs.
All the teams we have had, have been great. They try to leave the project clean. They take the time to lay down protective barriers when needed. They will stop an explain what they are doing if the customer has questions.
We will back as long as the professionalism and dedication to a quality project continues.

We had a bathroom countertop replaced. Not a big job for Alice and her crew, but it was for us. Everyone involved made us feel like the project was as important to them as it was to us. From the selection of countertop, with a ride out to the stone yard, to the measuring to the scheduling and installation, everyone was amazing. Rhonda at the front desk is wonderful. Alice even took the time to look at our paint colors and flooring we bought elsewhere to give us her expert opinion. We were very impressed with the attention we received, and the final product. Will be calling them when it is time to do the kitchen.

We upgraded our kitchen - granite counter top; sink; remove wallpaper and painted kitchen; cabinets sanded and painted white; new hardware for cabinets; new back splash; added can lighting; etc. All the subcontractors (plumbers; electrician; painters; carpenter; tile and granite installers) were excellent. Alice, Troy and Rhonda established a time line and work schedule for all phases of the project. Each person showed up on time and completed the work above our expectations. The cabinet painting was the longest part of the job and we cannot say enough of the quality. Overall we are very pleased with Granite & More and the workmanship that they brought to the project.

I contracted with Granite & More last year to remodel our bath and kitchen. During our project, the employees and their craftsmen were absolutely the greatest. The assistance with design by Kim and project oversight by Chad was second to none. Product and delivery was very professional - Todd has a great team of professionals!

They installed granite and back-splash in our kitchen a few years ago. Most recently they did our master bath renovation. Their work crew is very respectful, clean and careful, they are on time and do beautiful tile work. Troy and Alice, and their team, are accessible and truly went out of their way to help resolve some of the unexpected glitches that always pop up with renovations. There was some miscommunication at times between us, Troy and the work crew that may have been better handled upfront but was always resolved in a timely matter.

Thank you, Todd and Granite and More team,
for redoing our kitchen. We absolutely love the counter space and the new look and feel of our kitchen. The process was seamless. Initially, we came to the store just to ask a few questions, and we truly appreciated his honesty. He answered all of our questions genuinely, and not in a salesman kind of way. To be honest, we shopped around and decided to go with Granite and More because of Todd. He worked with us on the price and our budget. His staff are friendly and the contractors were professional. Nate was one of the best general contractors we’ve worked with. He is always ahead of schedule and fixes any issues we may have had. He makes sure we are 100% happy or he has his guys rework until we are satisfied. Many thanks!!!

The team did an awesome job for us in our kitchen. Jonathan, Armando, and the guys were the fabricators/installers. I am really impressed with the precision of their work, from the seams to the caulk lines. They took every precaution to keep the dust down from having to cut into our drywall a little. They put up plastic and were very careful with our cabinets. Troy, Alice, and the other staff were always very friendly and accommodating. I would highly recommend this company and that team to anyone wanting a beautiful granite installation done.

We had the most wonderful experience in redoing our kitchen counter-tops, lighting and cabinets with the staff at Granite and More. My first introduction to Alice was warm and heartfelt with customer service. Next, Troy came out to do measurements and followed up with an excellent itemized bid for the project. It was very detailed in comparison to the other bids we had received. We knew then, that these people know their business. That thought held true to form throughout the entire working relationship with Alice and Troy. When they say they are going to do something, they meant it. We had a stringent timeline we needed to work within, prior to our in-laws moving in. The staff and employees were truly amazing. Not only were they on target with the timeline in completing the project, they finished a day early. The crew from the electrician, to the installers and cabinet painters took extreme pride in their workmanship and it shows in the final product of our kitchen. We highly recommend Granite & More! They deserve more than 5 Gold Stars!! We will defnitely be a repeat customer for future projects.

We had a fabulous experience working with Granite & More in Plano. Not only did they do a great job on my remodeling but I now feel like I have been blessed with the friendship I have with Rhonda and Alice! They were amazing. They helped me with all my selections and even came by my home with samples when needed. We remodeled two bathrooms, added tile in two areas and re-faced our fireplaces with stone. Everything looks so updated and fresh. They did a great job getting all the contractors coordinated and in and out quickly and efficiently. We can't wait for our master bath remodel and will be using Granite & More again!

Chad and his team did a great job remodeling our master bathroom and closet. We are very happy with our walk in shower, flooring, lighting, cabinets. Countertop, tile flooring and walk in shower colors flow together nicely. Highly recommend Granite & More for your remodeling needs.

Positive Aspects:
- The project was undertaken by a business with a physical storefront, demonstrating legitimacy and permanence.
- Sub-contractors were dispatched within three weeks to discuss the project scope.
- A comprehensive quote outlining the project specifications was provided.
- The initial estimated completion time frame was communicated as three to four months.

Challenges Encountered:
- Actual completion took approximately 11 months, significantly exceeding the initial projected timeline.
- Lack of effective project oversight led to various complications and delays.
- Observed defects included misalignment of doors, improper closure of doors/drawers, uneven knob placements, and a sub-optimal finish with visible blemishes and scratches.
- Some painted cabinet surfaces exhibited air bubbles and drip marks.
- One wood panel in the cabinetry was installed damaged and subsequently filled with silicone as a corrective measure.
- The kitchen island countertop was measured incorrectly, necessitating removal and re-cutting, which inadvertently caused damage to the kitchen sink.
- During the concrete excavation, electrical wiring to the island appliances was severed and required re-excavation for repair.
- Due to the use of poor quality grout, bathroom tiles needed replacement.
- A list of approximately 70 identified defects was provided to the contractor for rectification.

Conclusion:
While the business demonstrated legitimacy through its storefront presence and provided a detailed quote at the outset, the extended project timeline and the numerous quality issues encountered, significantly impacted the overall satisfaction with the completed work. Potential customers should carefully consider these factors when evaluating whether this company aligns with their expectations for project management and workmanship.

Chad, Kim, and Cameron worked great as a team. Chad was so helpful at our first meeting suggesting great options for my kitchen that the two previous companies didn't mention. He knows his way around a kitchen! The workers were all top notch and I felt honored to have them doing their craft in my house. Kim genuinely enjoys her work and continues to be a good resource for design questions. They are very flexible on work offered since I wanted to do the painting myself. Overall very satisfied and I will look them up when approaching the bathrooms!

I used Granite and More to remodel my kitchen and needed it to be done in a 4 week time frame. They made it happen! Kim, the interior designer was fantastic in helping me pick out counter tops, backsplash, paint color and hardware for the cabinets.Jennifer was there to answer any of my questions. Any of my special requests Chad was always on it, great customer service. All of them had great ideas on the design. I love my new kitchen, the quality of the work was excellent.all the guys who worked in my kitchen were very nice and professional.

Love love love my bathroom. Granite and More did a great job. The tile guys were sooooo meticulous. And so great about keeping things picked up and clean (important for dog owners). Everything turned out great.

Chad and team provided exceptional service and beautiful results. Kim is the best interior designer in DFW! She asked questions to get a feel for my design style and helped me select my beautiful finishes. The renovation was completed in a relatively fast timeframe. We replaced the countertops and backsplash in our kitchen. I was thinking of selling my home but I love my kitchen so much that I’m giving it second thoughts.

So Granite & More did our master bath remodel years ago. The end result was beautiful....but thats where the compliments end!
Eventually we would go to take a shower and there would be little chunks of grout in the floor of the shower that had fallen off the wall, or we would be sweeping the floor and there would be grout that had fallen off the wall. Then at some point we started hearing a knocking sound when we would turn on the water pretty much anywhere in the house....especially when we used the washer to do laundry. We tried to locate the sound but it echoed in so many places.
Eventually I started to notice the bathroom was just slowly falling apart. Not overnight, just little things here and there. Most noticeably the missing grout and tiles not sounding solid, like they were hollow and loosing up.
We finally decided we were going to remodel the bathroom again. And thats when we quickly found out why. They had installed all the tile with minimum amounts of thinset, and when they ran out of thinset, they used grout to mount the tile to wall. The whole wall was about to come crashing down. When our latest remodel began we were able to just pull most of the tiles off the wall, and some just fell off. There was also no waterproofing agent used, none of the seams were sealed, and lastly, the plumbing was not secured tightly and thats what eventually worked its way loose and caused the knocking sound.
Needless to say, it was an absolute disaster and we're very lucky the wall didn't come crashing down on us while showering.
We paid good money to have Granite & More remodel our master bath, and they cut every corner they could to save on materials to increase their profits. So what you see on the surface may not reflect what's really going on when you hire them.
Use extreme caution!!

We used Granite and more to give our kitchen a much needed facelift and their team came through and delivered the most beautiful kitchen! From Kim’s design through carpentry, painting and installation we couldn’t have asked for a better team. They were very responsive, flexible and just all around nice people.

I enjoyed working with Kim at Granite and More. I’m sure our job wasn’t as big as some others they were working on. However, our renovation was just as important to her. Loved being able to take samples home to see what they looked like in my home. When I found a tile I liked online, Kim, located and had delivered, within 2 days, samples of the tiles I wanted to see. I never felt pressure to do anymore work than what we had budgeted. Our 1995 kitchen looks so different.

Javier and his crews totally remodeled our downstairs bathroom and did an excellent job! They eliminated a door that led to the office, so now the shower stretches wall-to-wall, creating a large 3'x5.5' shower. The tile work is beautiful!
A linen cabinet was installed (in formerly dead space next to the fireplace) so now there are drawers for our granddaughters' hair "stuff" and shelves to store towels.
The first painter didn't pay attention to detail, so Javier sent a second painter that remedied everything Painter #1 had missed.
I'm very pleased with Javier's work ethic and his willingness to make things right.
I highly recommend Javier's Casa&Co!