Reviews of local pros in Frisco, Texas

This is my first negative review of a company and it gives me no pleasure to do so. I was a ten year customer of Aqua Bright and they have some excellent employees. Their pool equipment repairman James is the best and their office manager Laurie, has always been a pleasure to work with. If asked a year ago, I would have given Aqua Bright 5 stars. Unfortunately, the past few months, the unreliability of the pool technician has soured me. The pool technician has another job as a fireman in a neighboring city. When his work schedule changes, he changes the day he cleans my pool. Because of security concerns, I only unlock my gate on the day he is supposed to come. Before this technician, the service was reliable and the pool technicians kept a consistent schedule. However, over the past several months, this technician would either not show up on the scheduled day or cancel. It became problematic despite my understanding that emergencies come up. Earlier this month I emailed Emily in the front office asking for another technician, Dominic, (very reliable) but was told he was in another service area and only filled in as needed when my technician was gone. Thus, I had to stay with my current technician.
I was going out of town this Wednesday and saw where my technician was scheduled for Tuesday. Excellent, I thought, as I wanted my pool serviced before I left. I confirmed with the technician the prior week and he said he would be there Tuesday and also confirmed with Laurie. But Tuesday came and at 5:00 I text Laurie wondering if the technician was coming. I was then told his vacuum was broken and wouldn’t be out. I would have understood if he had contacted me earlier or had let Laurie know. I found it to be very unprofessional to be stood up (again) after stressing the importance of having my pool service before going out of town. I am a patient man, but do not like having to track down my pool technician or have to guess when he is going to come (if at all).
It’s a shame really, as there are good professional people working at Aqua Bright, but could no longer put up with the unreliability of this employee and the company that makes excuses for him and didn’t make customer satisfaction a priority.

We used them for 2 years. In the last 8 months we have experienced so many issues with the quality of the service to our pool that we decided to go with another company. The new company came today which our day that Aqua Bright would come out. Come to find out the tech that has been servicing our pool had messed with the setting to our pool and it was not running properly. They claim to have researched my account to investigate what happened with my pool, well if you have any questions please email me and I will gladly show you how well they treat their customers. I have been in and out of the hospital for the last year and a half due to illness. The condition that my pool was in during their service only added more undo stress and frustration. I feel like I was more than patient and my husband will also confirm the poor customer service received with this company. We took photos and sent them to an email on their site only to get a response stating that they need to get it together, that email is not longer linked to them and they were sick and tired of get Aqua Brifht’s customer complaints. That added with the fact our pool look the same way it looked did when the tech arrived as it did when left pretty much made our decision to leave and go with another company. High price for low quality work!!! Beware

Thanks for getting my pool turned around so quickly last month. Other companies were either too expensive or said they would give me an estimate and then never showed up. Im enjoying the weekly service as well, it's nice to not have to do it myself.

We asked for a weekly maintenance quote, some one from this company showed up, and stated that he will give us a quote as soon as possible like the following day. He never did, we were calling his office but they never answer us. What Informal and dishonest way to handle business.
It only take some one to say, sorry we can't handle your business bc we don't have the capacity and knowledge to handle your commercial pool.

Worst experience ever with any pool service. I had a pool that haven’t been used in one year, they came and gave me a quote of almost $1,000. Even though it was too expensive and there were cheaper options I decided to move forward because they claimed to have pool experts or what not. Less than two weeks later the whole pool turned green. I asked for their help again and they gave me a quote of almost $700. Very disrespectful through email as well. At the end of the day it turned out that the small businesses are much much more convenient and cheaper. One of the worst experiences as a customer in my life…

Great company. Reliable on time every week. Great pool service. Highly recommend.

I started using Aqua Bright for weekly service after they did my remodel which I’m extremely pleased with. They have been very professional to work with.

On 06/30/24 contacted Aqua Bright in Frisco, TX about a quote to address issue with cloudy green algae in our 10,000 gal in-ground pool.

The person I was speaking with on the phone requested that I send pictures of the pool in order to provide me a quote to remove or treat the green algae and restore ideal ABC levels. When I received a call back I was told it would be a little over $700-800 to remove the algae, restore the pool balance levels and return to check to see if what was done took care of the problem.

I thus contacted another Pool maintenance & service company & they wanted to drain our pool (even though we explained we’ve had it drained a year and a half ago) and add certain chemicals which included a follow up visit to ensure everything was working to clear up pool. Their price was over $1000

I visited a Pinch-A-Penny Pool, Patio & Spa supply store in my area and provided them with a water sample from pool. To my surprise I was given a print out of products to purchase that we could use to address the issues of green algae and correct the pool levels. The purchased total was about $200. We Followed the instructions and the problem was resolved within 1 week.

The lesson always check out several company’s and options before taking the word of one or two so-called professionals. Sometimes it pays to do your research then DIY.

I have had the pleasure of getting my pool re-plastered and new tiles with Steve. I have nothing but great things to say. Pool looks fantastic! Initially, we picked out different colored tiles but Steve helped us pick a better option for our pool specifically. Steve provided guidance on how to maintain my new plaster and periodically checked in on me after the work was completed. If anyone needs work on their pool, Steve is the man! Communication and service was excellent!

I decided to try Aqua Bright Pool Service; their tech came over to inspect the pool and generate a quote. I highlighted a couple of items for which I wanted to be more pleased with the service delivered by the prior company. I also asked him to provide me with a quote and suggest if I should patch or replaster the pool. After about a month of email exchanges asking me to tell them what type of plaster I had on my pool, I never got the quote and stopped asking for it, as I was not trusting the so-called "Pool Experts" anymore. The monthly cost of cleaning the service was better than my former service, and I decided to move forward with them. They started "cleaning" the pool, and a week or two later, I started seeing green mold. I reached out to them, and a "specialist" suggested that it was caused by the fact that we were using the same swimming clothing in the lake and bringing it to the house. I indicated it was not the case because we had not been on a lake for over a year, and it all started when they took over the cleaning service contract. She said she would let the cleaning tech know and address it while saying I had to purchase an additional service to address the Green Mold issue; this went on for a couple of more weeks when I noticed there was no improvement in the Green Mold situation, I decided to terminate the service shortly after I saw an invoice for the cost of an entire month of cleaning services when I had terminated the service a week into the actual month. I ignored it and did not intend to pay that invoice, as I had spent significant money on chemicals to remediate the mess they left behind. Today, I received a letter threatening me with placing a lien on my house if I didn't pay the bill. I decided to pay the bill and added a note that I was not going quiet and would post this review. While I do not favor trashing anyone, sharing my story with others was necessary for anyone considering doing business with a company such as Aqua-Bright. I would recommend they do their homework and not walk in blindly.

Aqua Bright has been servicing our pool for three years now (each photo is a different year). We tried two other companies prior, but they were inconsistent with service and slow to respond to requests or corrections. AB has not only been extremely consistent, but also reliable and flexible.

Anytime we reach out with a problem or request, Emily responds within minutes and is professional and cordial, swiftly handling anything we throw at her.

They have helped us with a couple maintenance issues at a great price and with fast service. They also gave us a recommendation for some new pool coping which turned out perfect and way cheaper than we expected.

A+++ all around!

Hey just had Derrick out to fix a gutter that came down with the last snow event. He was great to work with and everything was done quickly, he even got there a day early. Will definitely use him in the future and will have him back to do a gutter cleaning.

Derrick and Team were great to work with in replacing our gutters. Quick free estimate was competitively priced and they answered my questions and allowed a quick color change. Work was scheduled and completed quickly and with great quality.

My project is very small, install only 32' deck gutters. Some Gutter contractors directly refuse to do such a small project. Brother Gutters is different: they treat each job seriously - either it's big or small. The owner Derrick came with his team, carefully collected our requirements & option choices, then gave us very reasonable price. When they heard we had one existing gutter downspout was blocked and no rain flowed down. They checked the existing 20' high roof gutter and clean the blockage - they even did it for free!

Their gutter installation techs are also very professional: skilled and experienced. They came on time, finished the project quickly and impeccably. Thanks for their work and I'll gave my next gutter job to them.

Gutter installation:
Thanks again Derrick and staff!
After reviewing multiple bids we decided (again) to go with Brothers that just do Gutters. This is our second, five star experience with these guys. Our decision was based on American made products, the longer warranty period. 20 years on materials +5 years on labor. No one else matched the five year labor warranty. Very professional and extremely conscious work ethics, friendly and knowledgeable staff!
Bottom line...you get what you pay for and these gutters are a quality, long lasting product that will serve our needs for many years to come.
Thanks to 'The Brothers that just do Gutters', you folks did an awesome job…AGAIN!

I am so glad I found Brothers that Just Do Gutters. Professional and above and beyond service. They came to clean but also did a repair! I feel that I met a trusted company for any gutter service I need. I’m actually looking forward to the next rain so I can see the results.

My wife and I recently had The Gutter Brothers install new gutters on our house. From the initial customer service (quote) call to our salesman/installer, Travis, we couldn’t be happier with the final product. We will continue to refer our friends and family to this company for the AMAZING work they have done. Please request Travis as your salesman, he was very thorough with the consultation, and he even installed the gutters himself. The overall value and support this company gave us was fantastic!!

Enjoyed my dealings with Derrick and his installation team to provide gutter guards. They were professional and courteous. The process was very efficient and the gutter guards were installed within 2 days of the estimate. The quality and value of the product was great!

Very impressed with the efficiency and the consideration Brothers Gutters had to my life and what I needed. I work remotely and deal with calls all day. Derrick Wright met with me and explained what he planned to do and what next steps were. He was very receptive to my schedule and was respectful of my time. The work they put into my house speaks for itself. The efficiency and high quality of the work they completed was beyond satisfactory . I recommend Derrick Wright and Brothers Gutters to everyone who might need some help.

The job was exactly what I wanted. I can't speak to price, as the other company I asked for an estimate didn't bother to show up (that appears to be a problem in this industry), but Brothers came promptly, and their estimate seemed to be appropriate for the service. Everything looks good, was done in less than a day, and the workers were very attentive to details. I pointed out a couple of things, and they took care of those right away. I would recommend them to other people.

Great experience! The Frisco crew installed my gutters. Perfectly matched others in my neighborhood. Pricing was great. Super easy to approve. Crew took their time, cleaned up and answered my questions. Most importantly, my gutters work great!