Reviews of local pros in Georgetown, Texas

Very polite and professional. He explained to me what was wrong and how Wirlpool has solved the issue. Thank you so much!

This team was excellent when checking a stove under warranty at one of our managed properties. Their communication was great, and they were very prompt in sending the diagnostics

James was early and quickly repaired our washing machine under an open recall. He was very professional in his work and courteous in answering our questions. We weren't charged for the visit.

Lou was very helpful in explaining the issue and helped to look for troubleshooting ideas for future problems. He was polite and professional. The problem was resolved satisfactorily

I used Appliance Express to fix my washer and the service was incredible. Jimmy went above and beyond. I would highly recommend.

Scott was very personable and very professional. He knew his stuff and completed the project in about 10-15 minutes. Thank you Scott and thank you Appliance Express.

I paid for an extended warranty for my KitchenAid refrigerator. Unfortunately, it took at least 7+ attempts (still counting) trying to fix the ice maker not producing ice. Services include hose replacement, internal control board replacement, ice maker replacement, external control board replacement etc., and all have been replaced but still not working. Everytime service member shows up, parts need to be replace but no parts available, then add another week of service to wait for parts. Service is not cheap, and it took 7+ attempts and several months waiting for ice and still no ice. We bought ice weekly to put in the fridge to have ice for the kids. When enough is enough?

Joe is doing the best he can to figure out what the problem is, but for some reason we are still getting the error codes. He has done everything but replace the motor. Whirlpool technicians are guessing at what the problem might be. Joe is still a great technician.

Appliance Express took care of us by making the necessary repairs needed on our Kitchen Aide Oven. It took them a few trips to diagnose and finally make the correct the repairs, but in the end, we are very satisfied with the results.

If I could give less stars, I would. The technician Brandon came out 3 times claiming he repaired the dishwasher and immediately after leaving I would try and run it, and it still wasn’t working. I spend money on 3 service repair calls and haven’t had a working dishwasher in a month. After the last visit when Brandon left and I realized the dishwasher was still not working I called the company back and asked to send the tech back because he just left. They refused saying the ticket is now closed and I need to submit another service repair. Absolute worst company and customer service

Amazing experience. Got a part from them, Same day pickup. Tried a DIY dishwasher part replacement. Got stuck called them .
James was very detailed in explaining what needs to be done on the phone call. Followed his instructions. Dishwasher up and running!

Got messaged that the tech was going to be early, he arrived exactly when they said he would. After a short discussion of the issues..he checked the fridge and determined the problem. Got the part from his truck and the repair was completed in less than 30 minutes. Awesome service, tech was very job oriented and professional.

Robert was outstanding! He was attentive to our grievances and handled them quickly and expertly. I'm glad we got a warranty for our machine but I'm Very glad appliance express sent Robert!

Home Serve sent Appliance Express out to fix my stove. The cooktop light was staying on. Tyler arrived on time and I received 2 phone calls prior to his arrival. One letting me know he was en route and another that he was 15 minutes out. He was very nice, very respectful of my home and knowledgeable. He explained to me what was wrong and fixed it. This is the first time I used Home Serve and I’m very pleased.

I've called Appliance Express several times and never been disappointed. Wesley was incredibly professional and helpful beyond my expectations. Helping clean out and repair my dryer and vent line. Such a great human being!

It took several days to schedule a repairman, however, he did a good job evaluating and explaining the issue when he arrived for the appointment. Turned out the issue was not with my gas range, so although I paid a very pricey fee, it was reassuring to know that the problem was not with the range.

Tyler was very friendly and knowledgeable of what my need was. He completed the job in a timely manner and explain what the repair was going to be and showed me the reason for the repair. I highly recommend Tyler and Appliance Express.

I have to take a moment to recognize Joe Z. from Appliance Express for his outstanding service in repairing our washer, which had been down for over two months due to multiple parts being on backorder—largely because of current tariffs.

Appliance Express went above and beyond by thoroughly identifying every part that needed replacement and promptly reporting it all to the manufacturer. This allowed me to simply follow up with Maytag for status updates.

Once the parts finally arrived, they scheduled our service within three days. Joe, the technician assigned to the job, essentially rebuilt our washer like new—at no additional cost to us. Thankfully, the warranty covered everything.

Joe also took the time to explain what likely caused the breakdown and offered tips on how to prevent it from happening again. The world could definitely use more service professionals like Joe—knowledgeable, thorough, and genuinely caring about the customer experience.

Miguel was technician that repaired our oven. He arrived on time and was courteous and professional. He was very knowledgeable and had our job completed in just a few minutes. I am always skeptical of service like this. He deserves high marks and I do not hesitate to recommend him to others.

Had the best experience with this company. Best customer service & great at communicating! Needed my washer fixed,they followed up ,letting me know when part would arrive,& when it did,they called & scheduled a time right away. Andrew came out today & repaired it & it works great!

Appliance Express did an excellent job for us. Scott diagnosed the problem and Daniel installed the replacement part. Both were timely, courteous and efficient. The whole process was very efficient and effective.