HVAC reviews in Grapevine, Texas

Andrew did a great job servicing my units today, very happy with the visit.

Our furnace blower motor went out last Saturday. Called Houk on Monday and they couldn't come until Wednesday. So I called Elmer's and they came that afternoon. $2500.00 to replace on a 14 year old unit. Opted for a complete replacement of a/c and furnace. Clint was great. He gave us 4 options; we chose "The Cowboy." The price was excellent and Clint made sure the furnace would be replaced the next day. The following Tuesday, the new a/c was installed and the job completed. Erik and Alexander were very courteous, and and did a fantastic job. They took the time to get everything right, even going above and beyond, in our opinion. Thanks very much Clint, Erik and Alexander.
The icing on the cake is the 10 year service agreement that covers everything! Major KUDOS to Elmer's!!! We can't recommend them highly enough. We are customers for life. 🤠

Scottie Baker, from Grapevine Elmer's Home. Services arrived to run maintenance service on my a/c units. He was extremely knowledgeable, explained everything thoroughly he found that needed repair, and was considerate of my home. I. started with Elmer's

Scottie at Elmer’s came out & did an amazing job. Quick & thorough service & was willing to work with me on finances to make the best selection for what I could afford now. Would definitely recommend Scottie! Took time to answer my questions & go through the report with me in detail.

We went with Elmer's to perform an install of both the interior and exterior unit, and each employee we've worked with has been very professional and helpful in making sure we have what we need.

I couldn’t be happier with the service I received! My A/C had been struggling for weeks, and with the heat lately, it was becoming unbearable. From the moment I called, they were professional, responsive, and genuinely concerned about getting my system running again.

Scottie arrived on time, diagnosed the problem, and explained everything in a way I could easily understand—no confusing jargon or upselling. The repair was done efficiently.

His attention to detail, fair pricing, and friendly attitude really stood out. It’s clear they take pride in their work and care about their customers. I’ll definitely be recommending them to friends and family and will call them again for any future HVAC needs.

Elmer's has provided service to my units for a couple of years now. My home is 20 yrs old. When service techs come out (I'm on an $11/mo membership maintenance plan) every 6 mos for unit check-ups they are always professional, competent, respectful of my home (wear booties) and review any findings/recommendations with images/video. They do not delivery a sales pitch or try upsale products, nor is there any pressure to purchase anything. I have been satisfied with their service & have had no issues.

I would not recommend this company. The technician was very inconsistent and came across as untrustworthy. First, he quoted me $2,900. After I joked and said, “Wow, I wish it was $2,000,” he suddenly changed the price to $4,000, claiming he forgot to include freon. Then he lowered it again to $3,100.

He also told me that a new coil would only come with a one-year warranty, which is false—new coils come with a 10-year warranty. On top of that, he knew my coil was still under warranty and available but never offered to replace it under warranty, which tells me he was more focused on making extra money than doing right by the customer.

My advice: do your homework and be cautious before working with this company.

I really wanted this company to be good because I heard their commercials in The Ticket radio station and saw a ton of good reviews. I did not even really get to experience their service. My appointment window was 12-3 and they said they would call with a 30 min heads up. When 145 rolled around I called because I had not heard from anyone and had read a review that someone else had a problem with them not showing up during the scheduled window of time. Luckily I checked because i was told they rescheduled me for 2-6 without a call or notification to ask if that was even a good time. I rearranged my whole work day around this appointment. I understand appointments go long but would have appreciated a call to inform me of the issue. Very disappointing. I gave a 2 because of the horrible first impression. I cancelled and called someone else. I may or may not try them again.

Thank you for coming out Scottie! The install crew was very professional. They made quick work of replacing our AC system. The even installed our smart thermostat for us!! Great Job!!

Old AC died, had Elmers come out and review the situation. Offered me repair options and replacement. After review we decided to go with replace and got a fair deal on the cost and peace of mind with Elmer’s quality service. Carl and crew came and did the install and in just a few hours had everything done and purrrring. Very pleased with service and professionalism. I highly recommend Elmer’s to anyone.

Andrew did a great job. He was thorough, respectful and didn't leave a mess behind him.

Rigo did great job he done maintenance in my three AC unit and he took a pictures for all the problem I have and he was so helpful to explain everything he did step-by-step and he changed the filter and he checked the AC unit on the attic. He was so well mannered guy nice working with him definitely recommended and highly recommended.

Scheduled these guys to come out from 8am-12pm window. I took off work to make sure I was home. Funny thing is I’m here at home, but I don’t see Elmers anywhere. Hold on let me double check and see if there outside, I’ll be right back………….ok I’m back, nope I don’t see Elmers anywhere lol. Not outside in the driveway or in the crawl space, I even checked the bathroom in case the service guy had bad gas station sushi for lunch and snuck in when I wasnt looking.

I get stuff happens and people run behind but have the common courtesy to let me know so I don’t lose money, money this company is going to want to in order to do the job. I will say that the customer service lady was very apologetic and a manager did call me to sort things out but if you can’t communicate and show up to a estimate l, how can I trust you to do a job.

The guys who installed the new furnace and control board on Monday forgot to do one of the tasks so had to come out again yesterday. Then we noticed when the furnace came on every time it felt like air conditioning for about 10 or more minutes until it finally warmed up. So had to call again this morning. Unfortunately, they don’t have the part and it’s a Saturday so they can’t fix it. This is bad because with the wind chill tomorrow morning it will feel like the single digits. In addition my husband is having major surgery Monday morning and the technician who came out was condescending to me. 🤨

Chris Grammer & Jason Shanks are the best! These technicians are knowledgeable, courteous, and professional. We were given both repair and replacement options (true to Elmer’s word), and we never felt as if we were being pressured into making a purchase. We would gladly welcome Chris and Jason back into our home for all our ac needs!

Got a newer AC system around July and had excellent politeness with professional installation. Great service and reasonable price for new unit and we are enjoying the experience with comfort and reliability.

Andrew was very friendly and knowledgeable answered all questions we had. Was very quiet and courteous while he did his annual HVAC system inspections..

I just had Elmer's technician Scottie Baker do my HVAC system check and he was truly informative and thorough, educating me about my whole system well enough to the point where I signed up for their yearly service and want Scottie to be my tech guy all the time! He also taught me why my bedroom wasn't cooling off with two vents as it's the last one coming off the plenum. He said they make their plenums longer so all the air is efficiently distributed. How many AC guys would tell you that? Thanks Scottie and Elmer's!

Technicians are always so professional and efficient, and a timely report is always rendered after inspections which includes photos of any findings.
Andrew and Trent, specifically, spent extra time with me working out a strategic timeline which prioritized repairs relative to
urgency, and I definitely appreciated the consideration they gave to respecting my home, ie: not tracking in dirt, being cautious with landscaping while accessing the units, etc.

Bryan from Elmers Service provided complete estimates with varying levels of service options- I appreciate the transparency of their analysis and follow through. I did accept the estimate and work was completed later that day by Jose’s team who came out to complete the agreed upon service all to my satisfaction- great job to you all!
I did require another issue to be addressed after the initial visit that was unrelated as my drain line became clogged and Bryan was able to come out that evening and complete the repair. Great customer service and response/ repair time.